Bilingual Universal Banker
M&T Bank —Holyoke, MA
- $18.68 - $31.14 an hour
- Full-time
- Computer literacy
- Writing skills
- Office
8d
Teller
Polish National Credit Union —Chicopee, MA
- $17.00 - $20.95 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Loan repayment program
- Health insurance
Quick Apply
Banking Associate - West Springfield
TD Bank —West Springfield, MA
- $22.00 - $27.75 an hour
- Weekends as needed
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
9d
Teller - Float
M&T Bank —Agawam, MA
- $18.00 - $26.21 an hour
- Urgently hiring
- Bilingual
- Computer literacy
- Office
Teller
M&T Bank —Feeding Hills, MA
- $18.00 - $26.21 an hour
- Urgently hiring
- Bilingual
- Computer literacy
- High school diploma or GED
1d
Citizens Banker
Citizens Financial Group —Ludlow, MA
- $24.69 - $26.84 an hour
- Part-time
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Relationship Banking Representative
Community Financial System, Inc. —Springfield, MA
- $18.25 - $24.71 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Personal Banker
KeyBank National Association —East Longmeadow, MA
- $20.67 - $31.25 an hour
- 8 hour shift
- Word processing
- Mid-level
- Office
2d
Universal Banker (West Springfield, MA)
BrightBridge Credit Union —West Springfield, MA
- $23 - $25 an hour
- Full-time
- Bilingual
- Basic math
- Office
Quick Apply
14d
MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
- $19.54 - $28.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
Float Teller II (Springfield MA)
BrightBridge Credit Union —Springfield, MA
- $21 - $22 an hour
- Nights as needed
- Bilingual
- Basic math
- Office
Quick Apply
14d
Teller (FT) East Longmeadow Branch
Westfield Bank —East Longmeadow, MA
- $17.00 - $25.19 an hour
- Full-time
- Office
- High school diploma or GED
- Entry level
8d
UNIVERSAL AGENT
Freedom Credit Union —Springfield, MA
- $20.26 - $25.60 an hour
- Full-time
- Bilingual
- High school diploma or GED
- 1 year
Member Experience Specialist
MassMutual —Springfield, MA
- $41,527 - $49,852 a year
- Full-time
- Basic math
- Office
- High school diploma or GED
- Commuter assistance
- Paid holidays
Senior Banker - West Springfield, MA
PeoplesBank —West Springfield, MA
- $23.00 - $23.75 an hour
- Weekends as needed
- Computer literacy
- Office
- High school diploma or GED
- On-the-job training
Lead Teller (West Springfield, MA)
BrightBridge Credit Union —West Springfield, MA
- $23.89 - $26.02 an hour
- Full-time
- Computer literacy
- Basic math
- Mid-level
Quick Apply
14d
Teller
360 Federal Credit Union —Windsor Locks, CT
- From $20 an hour
- Full-time
- Office
- Math
- In-person
- Health insurance
- Dental insurance
Quick Apply
Branch Concierge
UMassFive College Federal Credit Union —Hadley, MA
- $16.77 - $25.15 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Office
- Profit sharing
- Disability insurance
Quick Apply
Teller Operations Manager/CSR
Florence Bank —Northampton, MA
- $23.93 - $36.42 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Profit sharing
- Wellness program
Quick Apply
8d
Banking Center Specialist
Country Bank for Savings —Ware, MA
- $22 - $29 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply

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teller full time jobs near chicopee ma

Bilingual Universal Banker

M&T Bank -
Holyoke, MA

Apply Now

Job Details

Full-time
$18.68 - $31.14 an hour
8 days ago

Qualifications

Foreign language proficiency
Writing skills
High school diploma or GED

Full Job Description

Overview:

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.

Primary Responsibilities:

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Explain the high-level criteria used to decision loan applications.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions.

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience

Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Education and Experience Preferred:

Proven referral and/or sales ability

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Holyoke, Massachusetts, United States of America

Apply Now

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