Top 6 Help desk analyst Jobs in Chillicothe, Oh

Service Desk Analyst III-ARMC(FT, Variable)
Adena Health System —Chillicothe, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Tuition reimbursement
12d
NextGen System Analyst
Integrated Services for Behavioral Health —Chillicothe, OH
- $54,000.00 - $77,720.36 a year
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
EHR System Analyst
Integrated Services for Behavioral Health —Piketon, OH
- $28.91 - $37.37 an hour
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Epic Radiant Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Leadership
- Communication skills
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
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Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
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Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
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help desk analyst jobs near chillicothe, oh

Service Desk Analyst III-ARMC(FT, Variable)

Adena Health System -
Chillicothe, OH

Apply Now

Job Details

Full-time
12 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off

Qualifications

High school diploma or GED

Full Job Description

Service Desk Analyst III – ARMC (Variable) FT

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Mission Statement: “Called to serve our communities”.

Guiding Principle: “Let all that you do be done in love”.

Vision: To be the region's most trusted partner in healthcare.

Values: Compassion, Excellence, Integrity, and Trust.

Position Highlights:

Position: Service Desk Analyst III
Salary: Based On YOE
Work Life Balance: Full-Time | Variable
Location/Department: Chillicothe –IT

Why Adena?

Community-centered decision making
Leadership visibility and cross-functional collaboration
Competitive compensation and benefits
Growth-focused culture

Does Adena offer growth opportunities?

Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

Emerging leader and leadership development programs
Tuition assistance and education support
Skill-building and lateral career opportunities

What You’ll Do

P osition Summary:
The Senior Service Desk Analyst is responsible for providing proficient, professional, and skilled
support to implement effective technology and information best practices. To ensure proper
computer operation so that caregiver can accomplish business tasks. This includes actively
resolving escalated caregivers help requests within established SLAs. Problem resolution may
involve the use of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help when needed.
Minimum Qualifications
Required Educational Degree: High School Diploma or GED
Major/Area of Concentration:
Preferred Education: Bachelor’s Degree
Required Certifications, Credentials and Licenses:
Preferred Certifications, Credentials and Licenses:
Required Experience: 1-2 years’ experience related to customer service, help desk or service desk.
Preferred Experience: 3-5 years related Customer service, help desk or Service Desk experience.

Job Specific Knowledge, Skills & Abilities
Able to work in a team oriented, collaborative environment with a strong customer service focus
Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices.
Able to be self-motivated and directed, to effectively prioritize and execute task in a high-pressure
environment.
Ability to demonstrate strong knowledge and experience supporting Microsoft Windows.
Able to communicate to and work with senior management and caregiver.
Able to build rapport with a variety of personality types and users at all levels.
Exposure to or knowledge of ITIL practices.
Email architecture, services and protocols, Outlook configurations.
VDI, VPN Client, and Web.
Participates in on-call 24x7 on-call rotation with support team Leads small to medium sized projects and
provides stakeholders with status reports regarding project assignments.
Knowledge of ITIL Framework

Job Specific Essential Functions
 Demonstrates knowledge of and supports hospital and IT mission, vision, value and promise
statements, policies and procedures, operating instructions, confidentiality standards and code
of ethical behavior
 Performs tier 2 support-phone and email support to caregivers for hardware and software
failures.
 Assists end users with using the EMR and other enterprise applications.
 Responding to service requests, including password resets or system access requests
 Prioritizes incidents based on end-user urgency and organizational impact.
 Ownership of incidents to ensure timely incident resolution.
 Management of end-user relationships to ensure caregiver satisfaction.
 Accurately logging incident details and documenting resolutions. l
 Remotely connect to end user workstations to aid in troubleshooting of issues as needed.
 Monitor Service Desk for tickets assigned to the queue and process first-in first-out based

Why Caregivers Stay?

Reliable compensation
Strong healthcare coverage options
3.5% retirement match with automatic annual increase
PTO that grows with tenure

Ready to Explore?

If you’re looking for meaningful work in a role that keeps healthcare moving — we’d love to connect. Apply today to be connected directly with a Talent Acquisition representative!

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class

Apply Now

Refine Your Search

help desk analyst jobs in chillicothe, oh

Service Desk Analyst III-ARMC(FT, Variable)

NextGen System Analyst

EHR System Analyst

Epic Radiant Analyst

Epic Healthy Planet Analyst II

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