Top 15 Call center Jobs in Chillicothe Mo

Customer Care Specialist
SOUTHERN BANK —Chillicothe, MO
- Full-time
- Research
- High school diploma or GED
- Organizational skills
7d
Customer Care Specialist PT
SOUTHERN BANK —Chillicothe, MO
- Part-time
- Research
- High school diploma or GED
- Organizational skills
Remote High-Ticket Closer (One-Call Close | Zoom Sales | Inbound Leads)
Outsourced Doers —United States
- From $36,000 a year
- Full-time
- Remote
- Mid-level
- Paid training
- Health insurance
Quick Apply

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Customer Care Specialist PT
SOUTHERN BANK —Chillicothe, MO
Receives and fields incoming customer service calls via telephone. Arrives on time, logs in and is ready to receive/make customer calls as scheduled throughout…

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Customer Care Specialist

SOUTHERN BANK -
Chillicothe, MO

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Job Details

Full-time
7 days ago

Qualifications

Managing customer accounts
Customer communication
Confidential information handling
Customer relationship building
Account maintenance
Identifying new business opportunities
Client rapport building
Client inquiry handling
Bank transfers
Promoting bank products
Performance Reporting
Research
Quality reports
High school diploma or GED
Quality control data reporting
Quality performance measurement
Client retention
Customer engagement
Organizational skills
Handling account queries
1 year
Technical Proficiency
Promoting bank services
Entry level
Client interaction via phone calls

Full Job Description

PRIMARY PURPOSE OF JOB
Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.

Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

Receives and fields incoming customer service calls via telephone.
Promotes strong and lasting customer relationships through the Call Center environment in an efficient and highly professional manner;
Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank;
Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquires, with the support of more experienced personnel; displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW! experience for the customer;
Arrives on time, logs in and is ready to receive/make customer calls as scheduled throughout the shift;
Identifies and refers customers as well as potential customers to the appropriate personnel as needed;
Maintains security over customer information;
Responsible for thorough knowledge of all bank products offered;
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank;
Performs quality control functions, various reporting and tracking of performance; and,
Completes and performs any other duties assigned

KNOWLEDGE, SKILLS AND ABILITIES

Ability to use/learn current technology and software applications related to position

Must have solid customer service and problem resolution skills

Requires good follow through

Excellent interpersonal, verbal and written skills required

Strong organizational skills
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent;

Or Participate in a high school work-study program that allows for part time hours to be worked;

Up to one year related experience in retail customer service, banking or call center is beneficial, but not required

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

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call center jobs in chillicothe mo

Customer Care Specialist

Customer Care Specialist PT

Remote High-Ticket Closer (One-Call Close | Zoom Sales | Inbound Leads)

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