The Neighbor Associate position reports to the Mobile Distribution Manager and provides coordination of all client service operations at the Neighborhood Food Center in Chinle, AZ. The position requires flexibility, excellent verbal and written communication skills, project coordination experience, and the ability to prioritize and work well with all levels of management, staff, and our clientele.
Essential Functions
- Assist in the daily operations of the Neighborhood Food Center’s outside food distribution, lobby, and warehouse to ensure a smooth and efficient flow.
- Provide excellent customer service and assist with problem solving when dealing with internal and external customers.
- Oversee the production process and volunteers, ensuring that assigned tasks are completed correctly and that a meaningful work experience is had by volunteers.
- Maintain first-hand knowledge of the TEFAP and CSFP product and distribution.
- Responsible for the client services intake area and the distribution pick-up area to ensure proper screening and service to neighbors.
- Work with the Mobile Distribution Team and Manager to report accurate information that include the following: site participation counts and ending inventory.
- Work with the Mobile Distribution Team to prepare daily summaries of all programs and client services activities.
- Perform daily inventory and par level counts on distributed and received product
- Assist with on-boarding training of staff/volunteers in reference to direct client services, client database, and other aspects associated with operating a direct client distribution facility.
- Ensure quality assurance of food being distributed to clients.
- Work outside daily for 5 to 6 hours standing on feet, inputting client data.
- Clean distribution area as well as restocking the food service area.
- Assist in the safety and security of the distribution floor and parking lot.
- Any other duties assigned by Management.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all internal/external customers of St. Mary’s Food Bank with an excellent service experience.
Scope and Complexity
Interacts with all levels of leadership, employees, agency representatives, community neighbors and clients.
Physical Demands/Environment Factors
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Examples:
Standing Up to 2/3 of the Time
Hearing Up to 2/3 of the Time
Lifting Frequency with weight up to 60lbs Up to 1/2 of the Time
Talking Up to 1/2 of the Time
Walking Up to 1/4 of the Time
Sitting Up to 1/4 of the Time
Administrative Work/Meetings Up to 1/4 of the Time
Driving (in a standard vehicle) As Needed
Overnight Trips (within Arizona) As Needed
Minimum Qualifications
- High School Diploma or equivalent; such as a GED.
- Basic math and literacy skills
- Attention to detail
- Ability to follow detailed instructions for tasks required of the neighbor associate
- One to three years of work experience in a related field or role
- Strong communication (oral and written) skills
- PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
Skills and Abilities
- Be a Team Player with a positive, friendly attitudes.
- Have excellent customer service skills.
- Moderate Ability to use Microsoft Products (Outlook, Excel, Word, Teams, etc.)
- Can work independently with minimal supervision
- Ability to think creatively and come up with solutions
- Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
- Exhibit strong attention to detail
- Strong work ethic, ability to learn quickly and adapt to change
Preferred Qualifications
- Previous food distribution and warehouse work experience
- Fluent in Navajo
What we offer:
- Competitive Compensation Package:
- Competitive starting pay at $20/hr. including:
- 401(k) Retirement Savings Plan with a generous employer match
- Employee Referral Bonus Program
- Tuition Assistance
- Comprehensive Benefits:
- Medical and Insurance Coverage
- An employee-only medical plan at no cost to you
- 4 low-cost employee-only, spouse and/or family member medical plans
- Vision and Dental coverage
- Health Savings Account generously funded by the employer and Flexible Spending Account options
- Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
- Employee Assistance and Wellness Programs
- Optional Pet Insurance and Legal Shield Identity Theft offering
- Time Off
- 15 PTO days, accrued bi-weekly, that increases with length of service
- 40 hours of Personal/Sick time
- 8 Company Paid Holidays
This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.
Qualified candidates are invited to submit their resume to: https://www.stmarysfoodbank.org/careers/
St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
