What to Expect
As a Major Case Investigator on the Tesla Insurance Special Investigations Unit (SIU), you will use some of the most comprehensive technology available, including Tesla vehicle data, analytics, and AI tools, to identify potential risks and combat fraudulent practices. You will analyze highly complex technical information with minimum oversight to identify and lead major case investigations for potential for litigation. These investigations commonly involve organized fraud rings, staged accidents, large losses, and medical facility fraud. You will protect the integrity of Tesla Insurance by driving resolution of high-impact fraud and complex claims matters in a fast-paced, innovative environment while partnering closely with our data analysts, claims leaders, legal counsel, the National Insurance Crime Bureau (NICB), and law enforcement agencies.
What You'll Do-
Proactively analyze highly technical information from multiple sources, including leveraging the analytics team, Tesla vehicle telemetry/data logs, AI-driven tools, and other internal/external resources; explore new approaches and sources of information; and make key decisions to drive major cases
-
Apply critical thinking techniques to prioritize and develop investigations involving complex allegations and/or significant financial impact across multiple claims, lines of business (with focus on auto/insurance products), and potentially multiple states
-
Provide exceptional customer service and partnership to internal business partners (claims, underwriting, legal, data teams) by maintaining contact, providing information and updates, conducting technical training, and identifying trends throughout the investigation lifecycle
-
Work collaboratively with Legal Counsel, the National Insurance Crime Bureau (NICB), and law enforcement agencies; establish and maintain a liaison network with public officials, regulatory bodies, and other external parties to obtain assistance in conducting investigations
-
Deliver presentations, demonstrations, and briefings of investigative findings and intelligence to Legal, leadership, NICB, law enforcement, and other stakeholders
-
Apply local, state, and federal statutes and regulations to ensure all investigations are conducted in full compliance with applicable law and Tesla Insurance expectations
-
Adapt quickly to new technology implementations, system upgrades, digital tool rollouts, and AI advancements while maintaining high productivity and service quality
-
3+ years of investigative experience or 3+ years of insurance claim, underwriting, or legal-related experience
-
Bachelor’s Degree or equivalent experience
- Experience developing complex cases for affirmative litigation
-
Expert knowledge and understanding of fraud investigations, legal concepts, case law, and medical terminology
-
Strong analytical and problem-solving skills to interpret complex technical information, facts, vehicle/data analytics, and apply critical techniques throughout the investigative process
-
Proven ability to work independently, make sound decisions, establish significant facts, and preserve material that leads to successful investigation resolution
-
Working knowledge of insurance and claims operations, with preference for Personal Lines auto insurance, Commercial Lines, and related products; familiarity with EV/connected vehicle data or insurance tech is a plus
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
-
Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$76,000 - $131,100/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
