Top 268 Customer service manager Jobs in Cicero, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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14d
Supervisor, Customer Service
Procoplast —Rolling Meadows, IL
- $70,600 - $95,000 a year
- Overtime
- 5 years
- Writing skills
- English
- Wellness program
- Disability insurance
14d
Performance Coach Contact Center
TriWest Healthcare Alliance —Chicago, IL
- $62,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Military
- AD&D insurance
- Disability insurance
9d
Customer Support Center Team Lead - Darien
Old Second National Bank —Darien, IL
- $46,906 - $70,361 a year
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
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2d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Care Manager
Walden University —Lisle, IL
- $60,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Customer Service Supervisor
Code Red Safety —La Grange, IL
- ERP systems
- Research
- Mid-level
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11h
Director of Customer Experience
ALIYA of Homewood —Homewood, IL
- Full-time
- English
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
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10d
Night Customer Service Lead
Fortune International, LLC —Bensenville, IL
- $25 an hour
- Full-time
- Management
- Computer literacy
- ERP systems
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13d
Director of Member Advocate Services
NOCD —Chicago, IL
- $125,000 - $170,000 a year
- Full-time
- HIPAA
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
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2d
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
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Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
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Assistant Store Leader, Customer Experience & Outreach
CRATE & BARREL —Skokie, IL
- Weekends as needed
- Mid-level
- Retail management
- Leadership
10d
Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
8d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Experience Manager
Dexter Magnetic Technologies —Elk Grove Village, IL
- $120,000 - $140,000 a year
- Full-time
- Background check
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays
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Client Portfolio Manager
Allied Universal —Chicago, IL
- $104,312 a year
- Overtime
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
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General Manager
Transdev —Tinley Park, IL
- $93,371.20 - $115,000.00 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Disability insurance
- Health insurance
1d
Lead Airport Agent - Customer Service
Envoy Air Inc. —Chicago, IL
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance

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customer service manager jobs near cicero, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year
14 days ago

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in cicero, il

Customer Service Lead

Supervisor, Customer Service

Performance Coach Contact Center

Customer Support Center Team Lead - Darien

Manager, Customer Support

Customer Care Manager

Customer Success Manager

Customer Service Supervisor

Director of Customer Experience

Night Customer Service Lead

Director of Member Advocate Services

Client Service & Warranty Manager Residential Remodeling - Front Desk

Supervisor, Industrial Vending Support Team

Assistant Store Leader, Customer Experience & Outreach

Service Center Technical Lead

Manager, Customer Support

Customer Experience Manager

Client Portfolio Manager

General Manager

Lead Airport Agent - Customer Service

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