Top 128 Technical support specialist Jobs in Cicero, Il

Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
Application Support Specialist
Long Iron Services, LLC —Oak Brook, IL
- $64,000 - $96,000 a year
- Full-time
- English
- Mid-level
- Office
IT Specialist
ISSA —Rosemont, IL
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
3d
IT and Security Support Specialist
Boler —Schaumburg, IL
- $60,000 - $75,000 a year
- Computer science
- Microsoft Excel
- Computer Science
- Wellness program
- Disability insurance
Quick Apply
17h
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Roetzel & Andress —Chicago, IL
- $65,000 - $85,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health savings account
Quick Apply
3d
IT Field Support Specialist - East
Veterinary Emergency Group (VEG) —Chicago, IL
- $70,000 - $75,000 a year
- Weekends as needed
- Hospital
- Mid-level
- Ability to lift 50 pounds
- Paid parental leave
- Health insurance
Product Technical Support Specialist
Loma Systems —Carol Stream, IL
- $33 - $35 an hour
- Full-time
- Mid-level
- Continuous improvement
Service Desk Specialist
Barnes & Thornburg LLP —Chicago, IL
- $75,000 - $100,000 a year
- Overtime
- Computer literacy
- Research
- Mid-level
Quick Apply
IT Specialist/AI Tech
Connection —Downers Grove, IL
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
8d
IT Specialist II
Meriton —Hillside, IL
- $75,000 a year
- Full-time
- Azure
- System design
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
User Support Services Specialist
Moraine Valley Community College —Palos Hills, IL
- $23.56 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Dental insurance
- Tuition reimbursement
4d
IT Endpoint Support Specialist
Mercy Home For Boys and —Chicago, IL
- $65,000 - $72,000 a year
- Monday to Friday
- English
- Mid-level
- Windows
Quick Apply
Specialist, Product Support
FourKites —Chicago, IL
- $70,000 - $80,000 a year
- Hybrid work
- Spanish
- Azure
- English
- Commuter assistance
- Paid parental leave
14d
IT Support Specialist
Tempus —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
IT User Service Specialist 2
The University of Chicago —Chicago, IL
- $28.85 - $36.06 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
8d
TechOps Specialist
Perk —Chicago, IL
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Paid parental leave
- Health savings account
9d
Technology Support Specialist
Vedder Price P.C. —Chicago, IL
- $60,000 - $70,000 a year
- Monday to Friday
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Profit sharing
- Commuter assistance
Specialist Assistant: Technology Assistant
Community Consolidated School District 59 —Arlington Heights, IL
- $21.53 - $22.84 an hour
- Public school
- Entry level
- Paid holidays
- Dental insurance

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technical support specialist jobs near cicero, il

Technical Service Specialist

Midco International -
Chicago, IL

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Engineering equipment malfunctions diagnostics
Electro-mechanical components
Interpersonal skills
Field service
Electrical schematic reading and interpretation
HVAC/R
Industrial electrical systems
Technical support
Industrial equipment troubleshooting
Mechanical drawings
Troubleshooting electrical systems
Engineering Technology
Associate's degree
Mechanical troubleshooting
HVAC

Full Job Description

About Midco International

For over 85 years, Midco International has been a Chicago-based leader in combustion technology, designing and manufacturing power burners trusted by residential, commercial, and industrial customers around the world. Founded in 1940 and headquartered on Chicago's northwest side, we engineer durable, high-performance products built to last.

As an ISO 9001-certified manufacturer quality isn't just a standard for us. It's our foundation. Our in-house engineering team works closely with OEMs to develop customized combustion solutions from concept to production, and our interchangeable, modular designs reflect our commitment to flexibility and ease of service.

When you join Midco International, you become part of a close-knit team that takes pride in doing things right, with decades of expertise, a reputation built on trust, and products that keep the world running.

Position Summary: Serves as the primary point of contact for customer technical support inquiries related to Midco Combustion and EmberGlo Foodservice products. Provides remote troubleshooting, technical guidance, and customer support for electro-mechanical equipment, combustion systems, controls, and foodservice equipment. Coordinates service activities, escalates issues when necessary, and works closely with engineering, sales, and authorized service providers to ensure timely resolution of customer concerns.

Duties & Responsibilities:

Technical Support

Serve as the primary contact for inbound technical support requests.
Diagnose equipment, controls, wiring, and performance issues through phone, video, and remote support tools.
Guide customers and service technicians through troubleshooting and repair procedures.
Determine when issues can be resolved remotely versus requiring field service support.
Escalate complex technical issues to engineering, product specialists, or service partners as needed.
Maintain detailed records of customer interactions and service activities.

Customer Service

Respond to customer technical questions and support requests in a professional and timely manner.
Provide product operation, maintenance, and troubleshooting guidance.
Coordinate with authorized service providers and sales representatives to resolve customer concerns.
Identify opportunities for product improvements and communicate feedback to appropriate departments.
Maintain positive customer relationships through effective communication and follow-up.

Service Administration

Document service requests, troubleshooting activities, and resolutions within Pipedrive CRM system and other company systems.
Create and manage service incidents and work orders as required.
Ensure accurate tracking of service activities, callbacks, and follow-up actions.
Assist in developing technical documentation, troubleshooting resources, and customer support materials.
Participate in continuous improvement initiatives related to customer support and service processes.

Competencies:

Strong electro-mechanical troubleshooting skills.
Knowledge of industrial combustion systems and controls.
Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and analytical skills.
Proficiency with Microsoft Office and CRM/service management software.
Ability to work independently and exercise sound judgment.

Required education and experience:

Associate degree in Electrical Technology, HVAC/R Technology, Industrial Maintenance, Mechanical Engineering Technology, or related field required.
Bachelor's degree in a related technical field preferred.
Minimum of 3 years of technical support, field service, industrial service, or related experience.
Experience troubleshooting electro-mechanical equipment in at least one of the following: Industrial combustion, commercial HVAC, commercial foodservice equipment or process heating required.
Experience in both combustion/industrial and commercial foodservice industries is strongly preferred.
Experience reading electrical schematics and technical drawings required.
Experience with industrial controls, PLCs, combustion systems, HVAC, food service equipment, or related technologies preferred.
Equivalent combination of education and experience may be considered.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you possess an Associate Degree or higher in Electrical Technology, Industrial Maintenance, Mechanical Engineering, or other related field?
Do you have experience reading electrical schematics and technical drawings?

Experience:

Technical Service/Technical Support: 3 years (Required)
Combustion Systems: 1 year (Required)

Ability to Commute:

Chicago, IL 60646 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support specialist jobs in cicero, il

Technical Service Specialist

IT End User Support Specialist

Application Support Specialist

IT Specialist

IT and Security Support Specialist

Entry Level IT Support Specialist

IT Support Specialist

IT Field Support Specialist - East

Product Technical Support Specialist

Service Desk Specialist

IT Specialist/AI Tech

IT Specialist II

User Support Services Specialist

IT Endpoint Support Specialist

Specialist, Product Support

IT Support Specialist

IT User Service Specialist 2

TechOps Specialist

Technology Support Specialist

Specialist Assistant: Technology Assistant

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