Top 221 center manager Jobs in cincinnati, oh

Call Center Program Manager
RDI Corporation —Blue Ash, OH
- Weekends as needed
- Microsoft Word
- 5 years
- Research
- Health insurance
- Dental insurance
Quick Apply
12h
Data Center Project Manager
H5 Data Centers —Cincinnati, OH
- $125,000 - $130,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
Quick Apply
Desktop Support Analyst
Stantec —Cincinnati, OH
- $65,600 - $95,100 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
Unit Manager RN
Madeira Healthcare Center —Cincinnati, OH
- Full-time
- CPR Certification
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Unit Manager RN
Brookside Healthcare Center —Cincinnati, OH
- $35 - $40 an hour
- Full-time
- RN License
- Mid-level
- 2 years
- Disability insurance
- Health insurance
Quick Apply
Unit Manager RN
Chamberlin Park —Cincinnati, OH
- Full-time
- RN License
- Mid-level
- 2 years
- Disability insurance
- Health insurance
Quick Apply
Associate Market Clinical Director
ChenMed —Cincinnati, OH
- $257,939 - $368,485 a year
- Full-time
- Clinic
- Training & development
- Senior level
- Opportunities for advancement
Unit Manager RN
Forest Hills Healthcare Center —Cincinnati, OH
- $35 - $42 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Unit Manager RN
Burlington House Healthcare Center —Cincinnati, OH
- Full-time
- RN License
- Mid-level
- 2 years
- Disability insurance
- Health insurance
Quick Apply
LPN Nursing Unit Manager
Three Rivers Healthcare Center —Cincinnati, OH
- Full-time
- Mid-level
- LPN
- Disability insurance
- Health insurance
Quick Apply
Unit Manager LPN
Burlington House Healthcare Center —Cincinnati, OH
- $35 - $38 an hour
- Full-time
- Mid-level
- LPN
- 2 years
- Disability insurance
- Health insurance
Quick Apply
Unit Manager LPN
Burlington House Healthcare Center —Cincinnati, OH
- $35 - $38 an hour
- Full-time
- Mid-level
- LPN
- 2 years
- Disability insurance
- Health insurance
Quick Apply
Manager, Visitor and Community Engagement
Cincinnati Museum Center & National Underground Railroad Freedom Center —Cincinnati, OH
- $46,500 a year
- Weekends as needed
- School experience
- Mid-level
- Office
Quick Apply
Event Center Attendant
Spring Grove Cemetery & Funeral Homes —Cincinnati, OH
- Part-time
- Travel
- Food service
- Ability to sit for extended periods
Quick Apply
Specialist, Museum Engagement (Temp, PT)
Cincinnati Museum Center & National Underground Railroad Freedom Center —Cincinnati, OH
- $15 an hour
- Temporary
- Background check
- Microsoft Excel
- Ability to walk for extended periods
- Free parking
Quick Apply
General Manager
Midwest Shooting Center —Township of Liberty, OH
- $60,000 - $75,000 a year
- Full-time
- Management
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
Spa/Retail Manager
European Wax Center —Cincinnati, OH
- $52,000 - $56,000 a month
- Part-time
- Mid-level
- Recruiting
- In-person
- Health insurance
- Dental insurance
Quick Apply
Personal Banker I - Hyde Park
Fifth Third Bank —Hyde Park, OH
- Full-time
- Office
- Math
- Travel
Financial Center Manager - Cobblewood Financial Center
Bank of America —Cincinnati, OH
- Extended hours
- Bilingual
- Sales
- Mid-level
Center Manager
CLEANSLATE CENTERS INC —Cincinnati, OH
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Clinic
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
8d

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Call Center Program Manager

RDI Corporation -
Blue Ash, OH

Quick Apply

Job Details

Full-time
12 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Referral program
Retirement plan

Qualifications

Microsoft Word
Operational analysis
Presentation software
Call center experience
Spreadsheets
Performance management strategy
Research
High school diploma or GED
Team development
Client management
Profitability analysis
Account management
Process management
Call center management

Full Job Description

Position Summary

The Call Center Program Manager is responsible for leading client programs to ensure operational excellence, revenue growth, and client satisfaction. This role serves as the primary liaison between the client and internal operations, driving performance, continuous improvement, and strategic alignment with business objectives.

Here’s what you’ll do as a Call Center Program Manager:

Responsibilities:

Client & Program Leadership

Understand client business goals and align RDI operations to ensure mutual success.
Serve as the primary program delivery liaison for assigned clients.
Maintain program performance at or above established goals and ensure the team is informed of all objectives.
Actively plan for and participate in all client meetings and calls.
Proactively identify value-add opportunities and growth potential across all RDI lines of business (RDI/A, RDI/T, Market Research, Contact Center).
Research client organizations to understand buying influences and expansion opportunities.

Operational Management

Develop and execute detailed performance plans (annual, monthly, weekly, and daily).
Monitor overall client performance against expectations and forecasts.
Lead weekly meetings with the Program Management Team to review:
Program statistics and results
Training and quality needs
Client feedback
Upcoming forecasts and goals
Ensure industry and RDI best practices are implemented across programs.
Refine and optimize program processes in collaboration with client, site, and program leadership.
Oversee implementation of program changes and new client launches.
Ensure policies, procedures, SOPs, and SOWs are updated, communicated, and followed.
Maintain awareness of program updates including scripting, staffing, training, technology, and performance metrics.

Financial & Reporting Accountability

Ensure all billable revenue is accurately captured and support the invoicing process.
Provide data for client billing invoices.
Complete assigned reports, Quarterly Business Reviews (QBRs), and client correspondence.
Accurately deliver daily, monthly, quarterly, and annual program reporting.
Take ownership of revenue, profitability, and service delivery performance.

Continuous Improvement & Strategy

Champion continuous improvement through reporting analysis and solution implementation.
Develop proactive solutions to address potential performance risks.
Recommend improvements to systems, processes, tools, resources, and technologies.

Leadership & Team Development

Develop operational skills and program knowledge within the team.
Recruit and interview program management staff as needed.
Motivate and support site operations through regular communication and feedback.
Assess resource needs and plan proactively to support performance goals.

Additional Responsibilities

Meet all deadlines while maintaining high-quality work standards.
Work required scheduled shifts, including weekends if necessary.
Perform additional duties as assigned across inbound, outbound, BPO, and other business lines.

Qualifications:

High School Diploma or equivalent required; Bachelor’s Degree preferred.
5–7 years of call center leadership experience.
Strong knowledge of call center operations and performance management.
Proven ability to lead multiple client engagements simultaneously.
Exceptional communication skills (verbal, written, presentation, and interpersonal).
Strong organizational, planning, analytical, and problem-solving skills.
Demonstrated ability to manage revenue and profitability goals.
Ability to prioritize effectively and respond with urgency.
Proficiency in Microsoft Excel, Word, PowerPoint, and call center technologies (i3, IEX, Interactive Intelligence preferred).

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Call Center Leadership: 5 years (Required)

Ability to Commute:

Blue Ash, OH 45242 (Required)

Work Location: In person

Quick Apply

Refine Your Search

center manager jobs in cincinnati, oh

Call Center Program Manager

Data Center Project Manager

Desktop Support Analyst

Unit Manager RN

Unit Manager RN

Unit Manager RN

Associate Market Clinical Director

Unit Manager RN

Unit Manager RN

LPN Nursing Unit Manager

Unit Manager LPN

Unit Manager LPN

Manager, Visitor and Community Engagement

Event Center Attendant

Specialist, Museum Engagement (Temp, PT)

General Manager

Spa/Retail Manager

Personal Banker I - Hyde Park

Financial Center Manager - Cobblewood Financial Center

Center Manager

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