Top 51 Customer service coordinator Jobs in Cincinnati, Oh

Front Office Coordinator - Mason, OH
Athletico Physical Therapy —Mason, OH
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
5d
Inside Sales Coordinator - Cabinets and Countertops
KBR —Cincinnati, OH
- $18 - $25 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
10d
AR & Customer Support Coordinator
Maddox Industrial Transformer —Batavia, OH
- $45,000 - $60,000 a year
- Writing skills
- Research
- Mid-level
Quick Apply
11d
Customer Service Coordinator - Weekends Required
TQL —Cincinnati, OH
- From $16.50 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Sales Coordinator
Sun Chemical —Cincinnati, OH
- $50,000 - $60,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Corporate Partnership Account Coordinator
Cincinnati Bengals —Cincinnati, OH
- Microsoft Excel
- Microsoft Outlook
- Marketing
9d
Customer Experience Coordinator
CareCore at Margaret Hall —Cincinnati, OH
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
2d
Service Coordinator/ Dispatcher
Haven Services, LLC - Cincinnati Region —Mason, OH
- $25 - $28 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Client Services Coordinator; M-F 8am-4:30pm
Saddle Creek Logistics Services —Walton, KY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Disability insurance
Client Services Coordinator
People Working Cooperatively Inc —Cincinnati, OH
- Full-time
- Mid-level
- High school diploma or GED
- 4 years
Medical Spa Front Desk Customer Coordinator
Aeterna Aesthetics —West Chester, OH
- $15 - $18 an hour
- Part-time
- Administrative experience
- Organizational skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Front Office Coordinator - Cincinnati (University Square), OH
Athletico Physical Therapy —Cincinnati, OH
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Front Office Coordinator Float - Ohio
Athletico Physical Therapy —Cincinnati, OH
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Service Coordinator
Raymond Storage Concepts —Cincinnati, OH
- $23 - $25 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Facility Customer Service Coordinator
Sherwin-Williams —Cincinnati, OH
- $17.82 - $23.11 an hour
- Online Application
- 18 years or older
- English
- Forklift
Front Desk Coordinator
Community Medical Services —Cincinnati, OH
- Full-time
- Addiction Medicine
- High school diploma or GED
- Clinic
- Health savings account
- Paid holidays
Quick Apply
Dental Front Desk Coordinator
Seva Dental Team —Fairfield, OH
- Full-time
- Dental office
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
10d
Support Services Coordinator - Blue Ash OH Full-Time
CareStar, Inc. —Cincinnati, OH
- Full-time
- HIPAA
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Coordinator (Part-Time) - West Chester, OH
Veterinary Emergency Group (VEG) —West Chester, OH
- Part-time
- Computer skills
- 1 year
- No travel
- Travel reimbursement
- Continuing education credits
Customer Service Coordinator
TQL —West Chester, OH
- From $16.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Front Office Coordinator - Mason, OH

Athletico Physical Therapy -
Mason, OH

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Job Details

Full-time
$15.00 - $23.50 an hour
5 days ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Employee discount
Gym membership
Life insurance
Pet insurance

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Position Overview:

About Us:

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.

Our mission is simple yet powerful: Extraordinary people improving lives.

Position Summary:

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Benefits offered with this full-time position:

Medical & Rx, Dental and Vision (eligibility begins day one of employment)
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident, & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short-Term & Long-Term Disability
Long-Term Disability Buy-Up Option
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
KinderCare Discount
Legal & Credit Monitoring
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Commuter: Pre-Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per-Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Learn more by checking out our 2026 Athletico's Benefits Summary.

Essential Duties and Responsibilities:
The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
Provide Rehab Aide cross training on front office duties.

Qualifications:

Education: High School Diploma or GED

Knowledge and Technical Skills:
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Work Experience
- 1-2 years of customer service required
- 1-2 years of healthcare administration preferred

Knowledge and Technical Skills:

Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
Working knowledge of HIPAA compliance and patient privacy standards
Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
Strong organizational and time management skills with attention to detail and accuracy in data entry
Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands:

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment:

Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage: USD$ 15.00 Hr. Maximum Salary/Wage: USD$ 23.50 Hr.

Apply Now

Refine Your Search

customer service coordinator jobs in cincinnati, oh

Front Office Coordinator - Mason, OH

Inside Sales Coordinator - Cabinets and Countertops

AR & Customer Support Coordinator

Customer Service Coordinator - Weekends Required

Sales Coordinator

Corporate Partnership Account Coordinator

Customer Experience Coordinator

Service Coordinator/ Dispatcher

Client Services Coordinator; M-F 8am-4:30pm

Client Services Coordinator

Medical Spa Front Desk Customer Coordinator

Front Office Coordinator - Cincinnati (University Square), OH

Front Office Coordinator Float - Ohio

Service Coordinator

Facility Customer Service Coordinator

Front Desk Coordinator

Dental Front Desk Coordinator

Support Services Coordinator - Blue Ash OH Full-Time

Customer Experience Coordinator (Part-Time) - West Chester, OH

Customer Service Coordinator

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