Top 1 Desktop support technician ii Jobs in Cincinnati, Oh

Tier II Engineer
RDI-IT —Cincinnati, OH
- $50,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Travel
- Health insurance
- 401(k)
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Tier II Engineer
RDI-IT —Cincinnati, OH
Responding to all emails, calls and messages regarding technical support issues in a timely manner. Using a ticketing system to answer, record and update issues…
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Tier II Engineer

RDI-IT
Cincinnati, OH

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year
5 days ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Knowledge management
Research
Software installation
Desktop administration
Ticketing system technical support

Full Job Description

Job Description:

This position is for a tier 2 Remote Support Engineer to provide higher level support to the Deskside Support Technicians across the company.

The ideal candidate is well versed in troubleshooting desktop hardware and software, as well as basic networking and telephony troubleshooting skills. Using a ticketing system to answer, record and update issues is required.

Core competencies include:

Troubleshoot, install, and repair hardware/software
Respond to and diagnoses problems while working with local support
Identifies, researches and resolves technical problems
Provide second-tier support to end users for either PC, server, applications or hardware
Interact with network, telephony, server, or application teams to resolve issues
Help build and maintain a knowledge base for common issues
Simulates or recreates user problems to resolve issues
Ability to multitask is required
Ability to follow directions and escalate when needed
The ability to work remotely with minimal supervision
Excellent oral and written communications skills
Ability to accurately record time and actions taken to resolve issues within the ticketing system

Major responsibilities include:

Resolving tier 2 tech support issues involving hardware, software, and networking while working with local support
Responding to all emails, calls and messages regarding technical support issues in a timely manner
Ensure that a ticket is being worked on promptly from the time it is put in until the time the issue is resolved
Setup user accounts according to client specifications
Completing ECFs on time and ensuring users have everything they need to complete their duties
Reviewing all tickets to confirm the work is being completed correctly
Confirm patches are being installed in a timely fashion
Assisting tier 1 local support with any issues or questions they may have
Other tasks assigned by their supervisor

Minor responsibilities include:

Participate in weekly meetings with the team
Updating client documentation when needed, as well as follow up with Operations to confirm the information is correct
Audit systems for potential issues

Other qualifications:

Professional dress and attitude
Must have reliable transportation with the ability to travel as needed
Must be able to work nights and weekends as needed

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Work Location: Hybrid remote in Cincinnati, OH 45242

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desktop support technician ii jobs in cincinnati, oh

Tier II Engineer

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