Top 26 Helpdesk technician Jobs in Cincinnati, Oh

IT Desktop Technician I, Full Time, Second Shift
UC Health, LLC —Cincinnati, OH
- 8 hour shift
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
IT Desktop Technician III, Full-Time, First Shift, IS&T
UC Health, LLC —Cincinnati, OH
- Full-time
- Mid-level
- Analysis skills
- Associate's degree
- On-the-job training
Quick Apply
4d
Help Desk Technician
Talbert House —Cincinnati, OH
- $18.25 - $21.63 an hour
- Full-time
- Computer science
- Computer Science
- Analysis skills
Quick Apply
Helpdesk / Desktop Support Technician
Jungle Jim's —Fairfield, OH
- $21 - $23 an hour
- Full-time
- Mid-level
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Saint Ursula Academy —Cincinnati, OH
- $18 - $20 an hour
- School experience
- Google Workspace
- Windows
Quick Apply
2d
Helpdesk Technician I
GoGoMeds —Southgate, KY
- Computer science
- Computer Science
- Computer literacy
- Opportunities for advancement
Quick Apply
2d
NOC Technician - Cincinnati, OH
DartPoints —Cincinnati, OH
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
Desktop Support Technician
Audit-Tel Inc —Cincinnati, OH
- $38,500 - $45,000 a year
- 8 hour shift
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Telecom Technician, Full Time, First Shift, IS&T
UC Health, LLC —West Chester, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Tier I Technician
DMI —Sharonville, OH
- $31,667 - $38,000 a year
- Overtime
- Ability to climb stairs
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
5d
IT Support Specialist
Integrated Schoolhouse, Inc —Cincinnati, OH
- $50,000 - $55,000 a year
- Full-time
- Bachelor of Science
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Newport Aquarium IT Technician - Part-Time
Newport Aquarium LLC —Newport, KY
- $16 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid time off
9d
Desktop Support Technician - Erlanger, KY
ESP Global Services Limited —Erlanger, KY
- $50,000 - $52,000 a year
- 8 hour shift
- Research
- Mid-level
- Windows
Quick Apply
Field Services Representative
Boldyn Networks —Mason, OH
- $25 - $30 an hour
- Weekends as needed
- Google Workspace
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Parental leave
Network NOC Lead
Powernet —Cincinnati, OH
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Maintenance
- Mid-level
- Health savings account
- Dental insurance
Quick Apply
2d
Network Operations Specialist - 2nd Shift
TQL —Cincinnati, OH
- Full-time
- Azure
- DevOps
- Mid-level
Quick Apply
Field Systems Engineer
DHL eCommerce —Hebron, KY
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
12d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Covington, KY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Facilities Maintenance Technician I
Omnia Facility Solutions —Cincinnati, OH
- $18 - $22 an hour
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
1d
CNC/Automation Technician V
Amentum —Springdale, OH
- Overtime
- 6 years
- Customer service
- Ability to walk for extended periods
- Employee stock purchase plan
- Paid holidays

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IT Desktop Technician I, Full Time, Second Shift

UC Health, LLC -
Cincinnati, OH

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED
CompTIA A+

Full Job Description

UC Health is hiring a Full Time, Second Shift (12p to 8:30p) IT Desktop Technician I for IS&T Client Field Services department

The IT Desktop Technician is a very hands-on member of the infrastructure team responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service along with excellent verbal/written communication skills.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Problem Resolution

Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls.
Meets or exceeds SLAs defined by IS&T leadership.
Uses technology tools to resolve problems.
Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue.
Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
Works with IS&T staff members and users to resolve system problems in a timely fashion.
Applies knowledge of resources, guidelines, and organizational values in decision making process.

Installation

Installs, tests, and deploys hardware and software.
Monitors and maintains records regarding installation and maintenance of current hardware and software.
Follows installation and inventory guidelines of the IS&T department.

Problem Identification

Interacts with technicians and other IS&T support staff to identify system/network problems.
Utilizes the Help Desk Call Ticketing system to gather, organize, and track information.
Uses the Internet, Handbooks, Vendors, and Resource guides to assist in pinpointing problems as quickly as possible.
Performs diagnostic testing, end user training as necessary, documents solutions, and optimizes system performance.
Uses technology tools to identify problems with the user.

Project Support

Works with IS&T staff, department representatives and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health.
Assists senior support technicians in testing and evaluating new hardware.

Minimum Required: High School Diploma or GED
Certificate: A+, MCP
Preferred: 0-1 Years of IS&T experience.
Working experience with computers, software installation, and networking. Proficiency in current computer operating systems such as MS Windows; some working knowledge of MAC OS, and Linux. Knowledge of SCCM imaging, good understanding of computer equipment, including laptops/desktops, printers, and other peripherals.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Quick Apply

Refine Your Search

helpdesk technician jobs in cincinnati, oh

IT Desktop Technician I, Full Time, Second Shift

IT Desktop Technician III, Full-Time, First Shift, IS&T

Help Desk Technician

Helpdesk / Desktop Support Technician

Help Desk Technician

Helpdesk Technician I

NOC Technician - Cincinnati, OH

Desktop Support Technician

Telecom Technician, Full Time, First Shift, IS&T

Tier I Technician

IT Support Specialist

Newport Aquarium IT Technician - Part-Time

Desktop Support Technician - Erlanger, KY

Field Services Representative

Network NOC Lead

Network Operations Specialist - 2nd Shift

Field Systems Engineer

Now Hiring IT and Telecom Field Technicians

Facilities Maintenance Technician I

CNC/Automation Technician V

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