Top 28 Hotel front desk manager Jobs in Cincinnati, Oh

Hotel Front Desk Associate
Hampton Inn/Homewood Suites Cincinnati —Cincinnati, OH
- $15 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Ability to walk for extended periods
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Front Office Manager
Hampton Inn & Suites Cincinnati/Kenwood —Cincinnati, OH
- $17 - $19 an hour
- Weekends as needed
- Mid-level
- Hotel
- Mentoring
- Flexible schedule
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3h
Hotel Front Office Manager
Hyatt Place Sharonville Convention Center —Cincinnati, OH
- $15 - $17 an hour
- Weekends as needed
- Mid-level
- Microsoft Office
- Hotel
- Flexible schedule
Quick Apply
11d
Front Office Manager
Embassy Suites Blue Ash —Blue Ash, OH
- $45,000 a year
- Inventory management
- Mid-level
- Hotel
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2d
Front Office Supervisor
Courtyard by Marriott - Mason, Ohio —Mason, OH
- Weekends as needed
- Inventory management
- Computer literacy
- Mid-level
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Hotel Front Desk Night Auditor
voco | The Clair —Cincinnati, OH
- $16 - $18 an hour
- 8 hour shift
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
3h
Front Office Manager
Hyatt Sharonville convention Center —Cincinnati, OH
- $15 - $17 an hour
- Full-time
- Bilingual
- Mid-level
- Hotel
- Flexible schedule
Quick Apply
11d
Assistant General Manager / Operations Manager
Keystone Hotel Group —Cincinnati, OH
- $48,000 - $50,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Guest Service Agent / Front Desk
BWP Mariemont Inn —Cincinnati, OH
- $15.15 - $15.25 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Employee discount
- Retirement plan
Quick Apply
11d
Assistant General Manager / Operations Manager
Home2 Suites Cincinnati/West Chester —West Chester, OH
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
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Front Desk
BWP Mariemont Inn —Cincinnati, OH
- $15.15 - $15.50 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
4d
Assistant General Manager
Hilton Garden Inn Florence Cincinnati Airport South —Florence, KY
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
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Assistant General Manager
Hilton Garden Inn Cincinnati/West Chester —West Chester, OH
- $52,000 - $58,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
1d
Assistant General Manager
Fairfield Inn & Suites Cincinnati/West Chester —West Chester, OH
- $20 - $24 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Front Desk Manager
Fairfield Inn & Suites Newport Cincinnati —Newport, KY
- $16 - $18 an hour
- Mid-level
- Microsoft Office
- Hotel
Quick Apply
3h
Hotel Night Auditor
Hyatt Place —Cincinnati, OH
- $15 - $18 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Entry level
- Paid training
- Dental insurance
Quick Apply
Assistant Front Office Manager
Holiday Inn Cincinnati Airport —Erlanger, KY
- $17 - $20 an hour
- Full-time
- Mid-level
- Accounting
- In-person
Quick Apply
Assistant Manager / Operations Manager
TownePlace Suites by Marriott Cincinnati Airport South —Florence, KY
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Opportunities for advancement
Quick Apply
Hotel Front Desk Agent (PT)
Spooky Nook Sports Ohio LLC —Hamilton, OH
- Part-time
- 18 years or older
- Basic math
- Hotel
Quick Apply
Front Desk Supervisor
Hilton Garden Inn Cincinnati/West Chester —West Chester, OH
- $15 - $18 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
Quick Apply

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Hotel Front Desk Associate

Hampton Inn/Homewood Suites Cincinnati
Cincinnati, OH

Quick Apply

Job Details

Full-time
$15 an hour

Qualifications

English
Receptionist experience within hospitality industry

Full Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The Hampton Inn and Homewood Suites by Hilton, located in Downtown Cincinnati, is hiring for full-time and part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will work 3pm-11pm; weekday and weekend availability is required.

Position Summary:

As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations.

RESPONSIBILITIES

Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

SKILLS

1 year experience working as a hotel front desk agent required
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus.
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

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Refine Your Search

hotel front desk manager jobs in cincinnati, oh

Hotel Front Desk Associate

Front Office Manager

Hotel Front Office Manager

Front Office Manager

Front Office Supervisor

Hotel Front Desk Night Auditor

Front Office Manager

Assistant General Manager / Operations Manager

Guest Service Agent / Front Desk

Assistant General Manager / Operations Manager

Front Desk

Assistant General Manager

Assistant General Manager

Assistant General Manager

Front Desk Manager

Hotel Night Auditor

Assistant Front Office Manager

Assistant Manager / Operations Manager

Hotel Front Desk Agent (PT)

Front Desk Supervisor

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