Technology Concierge
We're looking for a patient, tech-savvy problem solver who enjoys helping people learn, grow and stay connected. In this role, you'll help older adults overcome technology frustrations, build digital confidence, and maintain independence through personalized support and education. If you're the person everyone calls when technology isn't working, and you genuinely enjoy helping people rather than simply fixing devices, we'd love to meet you.
Why This Work Matters
Technology has become essential for everyday life, but for many older adults, it can also be frustrating, overwhelming, and isolating.
At The Smarter Service, we believe no one should feel left behind because technology has changed faster than they could keep up. Every day, our team helps older adults stay connected to family, access healthcare, avoid scams, participate in their communities, and maintain independence through technology. We partner with senior living communities and directly support older adults in their homes, where technology often extends beyond a single device to an entire connected home ecosystem. From computers and Wi-Fi networks to smart TVs, printers, streaming services, video doorbells, voice assistants, and smart home devices, we provide trusted guidance in a world that often feels increasingly digital and complex.
As a Technology Concierge, you won't just solve technology problems, you'll build confidence, reduce anxiety, create meaningful relationships, and help people stay connected to the people and things that matter most.
About The Smarter Service
The Smarter Service helps older adults confidently navigate today's technology-driven world. Through personalized support, ongoing education, enrichment programming, and trusted guidance, we empower older adults to use technology safely and confidently. We serve residents in senior living communities and older adults living independently, providing concierge-level support that blends technical expertise with patience, empathy, and human connection, operating at the intersection of aging, technology, hospitality, education, and service.
Position Summary
The Technology Concierge serves as the trusted technology partner for older adults within an assigned market. Because many of the older adults we support live independently, this role requires someone who is comfortable troubleshooting not just individual devices, but how technology works together throughout the home. Success requires curiosity, adaptability, and the confidence to diagnose issues across hardware, software, networks, and connected home technology.
Part educator, part troubleshooter, part coach, and part advocate, this role helps residents and members build confidence with technology through personalized support, group learning experiences, and patient one-on-one guidance.
The ideal candidate combines strong technical aptitude with exceptional empathy. They are comfortable troubleshooting a wide range of consumer technology, from Windows and Mac computers, home Wi-Fi networks, printers, and software to smart home devices, streaming systems, security cameras, voice assistants, and connected home products. They enjoy solving unfamiliar problems, helping people understand complex topics, and helping people feel successful rather than intimidated.
Just as importantly, they naturally build trusted relationships and recognize when ongoing technology support through a Smarter Service membership would provide meaningful value.
This is an excellent opportunity for someone who gains genuine satisfaction from helping others, enjoys solving a wide variety of technology challenges, and wants to become a trusted resource within the community.
Key Responsibilities
Personalized Technology Support
- Provide one-on-one technology support for smartphones, tablets, Windows and Mac computers, printers, home Wi-Fi networks, email and software applications, streaming devices, smart TVs, online accounts, and a wide variety of connected home technologies, including smart speakers, security cameras, video doorbells, voice assistants, and home automation devices.
- Install, configure, and optimize consumer technology and smart home devices to ensure they work reliably together within the home environment.
- Troubleshoot technical issues in person, virtually, and over the phone.
- Research unfamiliar issues and identify practical solutions.
- Help residents and members use technology more confidently and independently.
- Create simple, personalized solutions that align with each individual's goals, needs, and comfort level.
Education and Empowerment
- Facilitate technology classes, workshops, and enrichment programs.
- Create easy-to-understand educational materials, quick reference guides, and technology resources.
- Teach technology concepts in clear, jargon-free language.
- Promote digital safety and scam awareness among older adults.
Relationship Building and Community Engagement
- Build trusted relationships with residents, families, community staff, and members.
- Foster a culture of technology confidence and lifelong learning within the communities we serve.
- Serve as a visible and approachable resource for technology questions and support.
- Represent The Smarter Service with professionalism, warmth, and empathy.
Membership Growth and Client Relationships
- Educate residents, families, and prospective members about The Smarter Service's ongoing support options and membership offerings.
- Recognize opportunities where ongoing technology support would benefit an individual and confidently recommend appropriate services.
- Build trusted relationships that naturally lead to membership conversations through education, service, and demonstrated value, NOT high-pressure sales.
- Help prospective members understand how ongoing technology support can simplify their lives, increase confidence, and provide peace of mind.
- Support local outreach efforts, workshops, events, and community engagement initiatives that introduce new members to The Smarter Service.
- Serve as a local ambassador for The Smarter Service's mission and services.
Documentation and Operations
- Document resident interactions and support activities accurately.
- Maintain timely records and service notes.
What Success Looks Like
Successful Technology Concierges:
- Become a trusted technology resource within their communities.
- Build meaningful relationships with residents, families, and staff.
- Consistently receive positive feedback from those they support.
- Help older adults become more confident and independent with technology.
- Deliver engaging educational experiences tailored to community needs.
- Solve a wide variety of technology challenges while maintaining patience and professionalism.
- Successfully convert appropriate service interactions into long-term memberships by building trust and demonstrating value.
- Identify opportunities to deepen relationships through ongoing support rather than one-time fixes.
- Contribute to growth in resident engagement, membership, and participation in services.
Who Thrives Here
You may be a great fit if:
- Friends and family call you before they call tech support.
- You genuinely enjoy helping people learn, not just fixing things for them.
- You are patient when someone asks the same question multiple times.
- You can explain technology without making others feel overwhelmed or embarrassed.
- You enjoy solving complex technology problems that require research, creativity, and persistence.
- You enjoy researching unfamiliar problems and finding solutions.
- You are comfortable saying, "I don't know yet, but I'll figure it out."
- You naturally build trust and relationships with people from all backgrounds.
- You can confidently recommend services when you believe they will genuinely improve someone's life.
- You understand that exceptional service naturally leads to long-term client relationships.
- You believe kindness is just as important as technical ability.
- You enjoy making a meaningful difference in someone's day.
Desired Qualifications
- 2+ years of experience in technology support, IT support, managed services, customer service, hospitality, education, healthcare support, retail technology, or a related field.
- Demonstrated experience troubleshooting a broad range of consumer technology, including Windows and Mac computers, smartphones, tablets, printers, home Wi-Fi networks, software applications, streaming services, smart home devices, and connected consumer electronics.
- Experience configuring and supporting home technology ecosystems—including Wi-Fi networks, streaming platforms, smart home devices, voice assistants (Alexa/Google Home), video doorbells (Ring), smart speakers (Sonos), home security systems, and connected consumer technology—is highly desirable.
- Experience working in IT support, managed services, Apple Genius Bar, Geek Squad, computer repair, smart home installation, or a similar technology-focused environment is highly preferred.
- Strong problem-solving skills and the ability to learn unfamiliar technologies quickly.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical audiences.
- Comfortable discussing service recommendations and memberships with prospective clients in a consultative, relationship-driven manner.
- Comfortable working independently with minimal supervision.
- Experience working with older adults is highly valued.
- Genuine patience, empathy, and respect for older adults.
- Reliable transportation and ability to travel locally within the assigned service area.
- Ability to pass background and driving record checks.
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This role requires:
- Sitting, standing, walking, bending, and reaching throughout the workday.
- Frequent use of computers, tablets, smartphones, and related technology.
- Driving within an assigned service area.
- Ability to transport light technology equipment as needed.
Job Type: Part-time
Pay: $22.00 - $25.00 per hour
Application Question(s):
- Are you able to travel to additional communities within Cincinnati, Ohio? The zip codes for the areas of support are, 45056 and 45246.
Work Location: In person
