Top 28 Promoter Jobs in Cincinnati, Oh

Customer Success Specialist
Luma Financial Technologies —Cincinnati, OH
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
Quick Apply
Retail Store Manager
LEGO Brand Retail Inc. —Cincinnati, OH
- $66,683 - $100,025 a year
- Online Application
- Hybrid work
- Background check
- Computer literacy
- Merchandising
- Disability insurance
- Family leave
13d
General Maintenance Worker
Sodexo —Cincinnati, OH
- $32 an hour
- Online Application
- Mid-level
- 2 years
- Paid holidays
- Health insurance
6d
Service Operations Coordinator
ImageFIRST Healthcare Laundry Specialists —Cincinnati, OH
- $65,000 - $80,000 a year
- Full-time
- Clean driving record
- Mid-level
- Microsoft Office
- Paid parental leave
- Health insurance
Quick Apply
Primary Care Physician
ChenMed —Cincinnati, OH
- $214,700 - $306,714 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
Primary Care Physician
ChenMed —Cincinnati, OH
- $221,141 - $315,915 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
Primary Care Physician
ChenMed —Cincinnati, OH
- $221,141 - $315,915 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
Primary Care Physician-2
ChenMed —Cincinnati, OH
- $221,141 - $315,915 a year
- Weekends as needed
- Medicine
- Microsoft Outlook
- BLS Certification
- Opportunities for advancement
Store Lead
The Men's Wearhouse, LLC —Cincinnati, OH
- $16.00 - $20.79 an hour
- Full-time
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Senior Learning & Development Lead
Wider Circle —Cincinnati, OH
- $56,000 - $63,000 a year
- Full-time
- Remote
- HIPAA
- Continuous improvement
- Older adults
- Health savings account
- AD&D insurance
Quick Apply
Apprentice Tennis Pro
Life Time —Cincinnati, OH
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Bachelor's degree
Primary Care Physician
Chen Medical Associates —Cincinnati, OH
- $221,141 - $315,915 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
LensCrafters - Assistant Manager
LensCrafters —Cincinnati, OH
- Weekends as needed
- Merchandising
- Basic math
- English
- Health insurance
- Paid time off
Care Promoter 1, Float
Chen Medical Associates —Cincinnati, OH
- $17.00 - $24.26 an hour
- Weekends as needed
- Vital signs
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
Licensed Assistant Manager - Cincinnati, OH - LensCrafters
LensCrafters —Cincinnati, OH
- Weekends as needed
- Merchandising
- Basic math
- English
- Health insurance
- Paid time off
Store Manager
The Men's Wearhouse, LLC —Hamilton, OH
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
10d
Assistant Manager
LensCrafters —West Chester, OH
- Weekends as needed
- Merchandising
- Basic math
- English
- Health insurance
- Paid time off
Licensed Assistant Manager - West Chester Township, OH - LensCrafters
LensCrafters —West Chester, OH
- Weekends as needed
- Merchandising
- Basic math
- English
- Health insurance
- Paid time off
11d
Nurse Practitioner
Chen Medical Associates —Cincinnati, OH
- $111,140 - $158,771 a year
- Full-time
- Primary Care
- Mid-level
- Clinic
- Opportunities for advancement
12d
Retail Key Holder
K&G Men's Company LLC —Springdale, OH
- $14.85 - $23.76 an hour
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds

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Customer Success Specialist

Luma Financial Technologies -
Cincinnati, OH

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Qualifications

Customer communication

Full Job Description

About Luma Financial Technologies

Founded in 2018, Luma Financial Technologies (“Luma”) has pioneered a cutting-edge fintech software platform that has been adopted by broker/dealer firms, RIA offices, and private banks around the world. By using Luma, institutional and retail investors have a fully customizable, independent, buy-side technology platform that helps financial teams more efficiently learn about, research, purchase, and manage alternative investments as well as annuities. Luma gives these users the ability to oversee the full, end-to-end process lifecycle by offering a suite of solutions. These include education resources and training materials; creation and pricing of custom structured products; electronic order entry; and post-trade management. By prioritizing transparency and ease of use, Luma is a multi-issuer, multi-wholesaler, and multi-product option that advisors can utilize to best meet their clients’ specific portfolio needs. Headquartered in Cincinnati, OH, Luma also has offices in New York, NY, Miami, FL, Zurich, Switzerland and Lisbon, Portugal. For more information, please visit Luma’s website.

About the role

As a Customer Success Specialist you will play a key supporting role in helping our clients realize the value of our platform. The primary responsibility of this role is to ensure client success, adoption, and value realization directly to advisors affiliated with our enterprise clients. Luma has evolved into a multi-solution (SKU) platform, where our Specialists will provide support across all SKUs. Working closely with the Customer Success Manager and cross-functional teams, you will assist with onboarding, training, and day-to-day customer requests to ensure a seamless and positive client experience. This role is ideal for someone who is detail-oriented, proactive, and passionate about helping customers succeed. You’ll help champion Luma’s value throughout the client journey—from onboarding and implementation to ongoing engagement—ensuring clients feel supported every step of the way.

What you'll do

Advisor Support & Task Execution

Serve as a frontline contact for customer (Advisor) inquiries via email, calls, or support channels, ensuring prompt and accurate responses.
Triage incoming issues and work with internal teams to ensure resolution, escalating more complex items to the CSM or appropriate team.
Maintain detailed records of customer interactions and ensure support tickets are tracked and closed efficiently while meeting SLAs.
Support platform troubleshooting, including login issues, navigation help, and feature-related questions.

Internal Coordination & Process Improvement

Collaborate with Product, Support, and Sales teams to support customer requests and project timelines.
Help identify process inefficiencies in onboarding and support workflows and suggest improvements.
Support CSM with CRM updates, meeting prep, and internal reporting dashboards.

What Success Looks Like:

Customer Satisfaction & Responsiveness:

Customer Satisfaction Score (CSAT): Target satisfaction score of 90, post-engagement on customer surveys to gather actionable feedback.
Net Promoter Score (NPS) = Target satisfaction score of 90 rate post-engagement on customer surveys to gather actionable feedback.
Onboarding: Support a seamless onboarding experience with 100% checklist completion within target timelines.

Support & Issue Resolution:

First Contact Resolution: > 75% of issues resolved in the first touch
Time to Resolution: < 2 business days average; < 1 day for critical issues
First Response Time: < 4 hours for 95% of advisor support requests
First Response Time: Respond to customer inquiries within SLA (e.g., 1 business day) with accuracy and professionalism.
Reopened Tickets: < 10% of total tickets should be reopened or follow-ups on the same issue.
Backlog Aging (Open > 7 days): < 5% of open cases remain unresolved after 7business days
Ticket/Case Resolution per CSA: 20-90 advisor cases or requests resolved weekly (depends on complexity of product)

Platform Support:

Knowledge Base Contribution: 1+ article/update per CSA per month to improve enablement or reduce support friction
Data Capture: Ensure client data is entered accurately and updated in a timely manner across CRM and support systems (e.g. Jira).
Client Escalation: Proactively flag customer risks to Customer Success Manager (CSM) and/or Company Relationship Manager (RM) before issues escalate.

Operational Efficiency & Impact:

Turn around client requests and tasks with consistent timeliness (e.g., 95% of tasks completed within SLA).
Reduce average ticket handling time through improved internal processes and documentation.
Assist in maintaining or improving onboarding time to value for new customers.

Qualifications

1-2 years of experience in a client-facing or operations role, ideally in SaaS or financial services.
Strong organizational skills and attention to detail, with the ability to manage multiple requests at once.
Excellent written and verbal communication skills.
Customer-first mindset with a desire to solve problems and provide a great experience.
Basic understanding of CRMs or support platforms (e.g., Salesforce, Zendesk, HubSpot) preferred.
Ability to work well in a fast-paced, collaborative team environment.

The pay range for this role is:
65,000 - 75,000 USD per year(Cincinnati)

Quick Apply

Refine Your Search

promoter jobs in cincinnati, oh

Customer Success Specialist

Retail Store Manager

General Maintenance Worker

Service Operations Coordinator

Primary Care Physician

Primary Care Physician

Primary Care Physician

Primary Care Physician-2

Store Lead

Senior Learning & Development Lead

Apprentice Tennis Pro

Primary Care Physician

LensCrafters - Assistant Manager

Care Promoter 1, Float

Licensed Assistant Manager - Cincinnati, OH - LensCrafters

Store Manager

Assistant Manager

Licensed Assistant Manager - West Chester Township, OH - LensCrafters

Nurse Practitioner

Retail Key Holder

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