Job Title
Senior Facilities Manager
Job Description Summary
This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and could have direct reports. The Sr. Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. Experience supporting restaurant, retail, and other customer-facing environments is highly valued, particularly where operational consistency, speed of response, brand standards, and guest/employee experience are critical. The position is the primary liaison with the client and leads the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Sr. Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.
Job Description
This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and could have direct reports. The Sr. Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. Experience supporting restaurant, retail, and other customer-facing environments is highly valued, particularly where operational consistency, speed of response, brand standards, and guest/employee experience are critical. The position is the primary liaison with the client and leads the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Sr. Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.
RESPONSIBILITIES
- Oversee day-to-day operations of facilities, restaurant or retail ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that services are delivered in a manner consistent with C&W policies and ownership directives
- Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
- Lead regional oversight of retail restaurant locations, with responsibility for maintenance programs relating to the interior and exterior conditions, appearance, and operation of assigned locations
- Ensure consistent, positive, and prompt response to requests from the client and retail restaurant operators/occupants across the region
- Implement ongoing contract review programs to constantly assess client, operator, and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the client and assigned locations
- Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
- Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans
- Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
- Coordinate the collection, analysis and reporting of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions
- Support vendor coordination, operational alignment, and issue resolution across the assigned regional portfolio of retail restaurant locations
- Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
- Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
- Ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Customer Focus
5. Financial Management
6. Leadership
7. Relationship Management
8. Team Orientation
9. Vendor Management
10. Multi-Tasking
EDUCATION
- Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
EXPERIENCE
- Minimum of 10 years of facility management experience with at least 3 years at the level of Facility Manager
- Restaurant, retail, and multi-site customer-facing facilities experience preferred, with demonstrated ability to support high-traffic operations, brand standards, vendor coordination, and rapid issue resolution.
- Experience in leasing, construction, engineering and all facets of property operation and building management
- Experience with human resource and performance management processes
- Experience with critical system environments preferred
- CMMS/Work Order Management experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
- Proficient in understanding management agreements and contract language
- Ability to read and understand construction specifications, blueprints, and single line diagrams
- Skilled in Building Management Systems maintenance and monitoring
- Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
- Strong discipline of financial management including financial tracking, budgeting and forecasting
- Knowledge of Financial Systems (Yardi a plus)
- Ability to travel on site to client locations (50%+ travel requirement)
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 110,500.00 - $130,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
