Top 2114 Service delivery manager Jobs in Cincinnati, Oh

Pool Service Manager
Mid American Gunite Pools, Inc. —Erlanger, KY
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Paid training
- Disability insurance
Quick Apply
Senior HR Operations Manager - Component Repair Services
StandardAero —Cincinnati, OH
- Full-time
- Master's degree
- Bachelor's degree
- US work authorization
- AD&D insurance
- Disability insurance
Class A CDL Flatbed Driver
Blackwood Solutions —Ohio
- Full-time
- Clean driving record
- CDL A
- Mid-level
Quick Apply
Head Audio Engineer - Aronoff Center
Cincinnati Arts Association —Cincinnati, OH
- Weekends as needed
- Background check
- Microsoft Outlook
- Ability to walk for extended periods
- Health savings account
- Health insurance
11d
Inside Sales Representative
Metal Panel Systems —Sharonville, OH
- $45,000 - $60,000 a year
- Full-time
- Basic math
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) - Progressive Care Unit (PCU) - Cincinnati Market Float Pool
Mercy Health —Blue Ash, OH
- Nursing
- Float pool
- RN License
- Health savings account
- Disability insurance
Registered Nurse (RN) - Progressive Care Unit (PCU) - Cincinnati Market Float Pool
Mercy Health —Blue Ash, OH
- Nursing
- Float pool
- RN License
- Health savings account
- Disability insurance
General Manager
Red Lobster —Cincinnati, OH
- $62,200 - $82,300 a year
- Full-time
- ServSafe
- 5 years
- English
- Disability insurance
- Health insurance
12d
Cyber Full Stack Manager
Deloitte —Cincinnati, OH
- $148,200 - $292,300 a year
- Full-time
- Computer science
- Azure
- Computer Science
Lead Machine Adjuster
Novolex —Walton, KY
- From $28 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Tuition reimbursement
CDL A Truck Driver
Mondelēz International —West Chester, OH
- $31.50 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Paid time off
13d
CDL Driver
JERRY PATE TURF AND IRRIGATION —Cincinnati, OH
- $25 - $30 an hour
- Overtime
- Clean driving record
- Customer service
- CDL A
- Health savings account
- AD&D insurance
Quick Apply
Adjuster Supervisor
Novolex —Florence, KY
- $25 - $28 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Tuition reimbursement
QC Technician
Novolex —Florence, KY
- $20.55 - $22.55 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Benefit Success Manager
ClaimLinx —Cincinnati, OH
- $45,000 - $47,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Dealership Valet, Service Porter, Greeter in Fairfield at $14 / hour - Weekly Pay!
Citrin —Fairfield, OH
- $14 - $16 an hour
- Part-time
- 18 years or older
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Class A CDL Driver
Superior Environmental Solutions —Cincinnati, OH
- $27 an hour
- Full-time
- Background check
- Hazmat Endorsement
- English
- Paid training
- Health insurance
Quick Apply
Account Manager 1
US Tool Group —Cincinnati, OH
- Inventory management
- Travel
- Mentoring
- Paid holidays
- Dental insurance
Class B Driver (Roll Off)
Driveway Dumpsters INC —Batavia, OH
- $24 - $32 an hour
- Overtime
- CDL B
- Background check
- Construction site
- Paid training
- Health insurance
Quick Apply
Sales Account Manager (Inside Sales)
School Outfitters —Cincinnati, OH
- No weekends
- Mid-level
- Office
- 3 years
- Employee stock ownership plan
Quick Apply

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service delivery manager jobs near cincinnati, oh

Pool Service Manager

Mid American Gunite Pools, Inc. -
Erlanger, KY

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Paid training
Company truck
Disability insurance
Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 4% Match
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Tools provided

Qualifications

Record keeping
Pool equipment troubleshooting
Teamwork
Pool maintenance
Company vehicle operation
Driver's License
Water treatment equipment repair
Organizational skills
Productivity software
Equipment inventory management
Procurement management
Technical Proficiency

Full Job Description

Key Responsibilities:

Customer Service

Receive customer requests and address concerns promptly by providing quotes, scheduling work, and communicating resolution plans to customers.
Provide quotes for equipment and parts repair and replacement, equipment upgrades.
Review completed jobs for follow up communication needed with customers, follow up work, and follow up quotes.
Educate customers about pool maintenance, pool equipment, pool automation, expectations for our services, and troubleshoot issues over the phone.

Job Setup and Job Review

Set up detailed job instructions for technicians for pool openings, closings, equipment repairs, and equipment installations.
Assist the dispatcher with scheduling and assigning technicians for work.
Review completed jobs for quotes needed, follow up work needed, follow up instructions on future service visits, feedback, training, and accountability needed for crews.

Planning and Schedule Management

Oversee daily operations, including scheduling service routes, optimizing technician assignments, and monitoring service quality.
Responsible for utilizing management software to plan, monitor, and adjust project assignments, as necessary.
Think systematically / educate / develop systems / train service technicians to ensure that work is performed properly and reliably.

Billing

Review route and job completion tickets to check for any errors or omissions.
Ensure billing reflects all products, services, and labor utilized to complete a job.
Use deep understanding of pool services / equipment replacement to review job completion tickets / bills for items missed by technicians.
Think systematically, educate, develop systems and train other service managers and service technicians to ensure that billing is performed properly and completely.

Budget and Resource Management

Monitor inventory levels of supplies and equipment, placing orders as necessary to ensure uninterrupted service.
Assist with material procurement and expediting deliveries, as needed.
Assist with setting up and issuing documentation for pricing and change administration.
Create cost estimates and budget breakdowns as needed.
Assist with/audit account receivables, ensuring current pricing, and billing protocols are followed.

Training and Development

Supervise, train, and mentor pool service technicians, ensuring adherence to company standards and industry best practices.
Develop and implement staff training programs, including safety protocols and technical skills.

Compensation & Benefits

Competitive base salary
Annual discretionary bonus potential. Discretionary in the beginning but moving to being driven off KPIs.
Healthcare benefits – 100% company paid premiums for employee (~$6,300 cost to co.) Family healthcare insurance is available at cost.
Dental benefits – 100% company paid premiums for employee (~$400 cost to co.) Family dental insurance is available at cost.
$10,000 company paid life insurance with additional voluntary life available at employee expense.
401k plan with a 4% company match if the employee contributes 5%.
Vision, STD/LTD available at employee expense.
PTO: 2 weeks.
Professional development opportunities supported.

Required Qualifications

Exhibit Mid-American Pool’s Core Values - Teamwork, Excellence, Customer Focus, Integrity, and Reliability.
Proven experience in pool equipment, pool maintenance, repair, or pool service management (2+ years).
In-depth knowledge of pool chemistry, equipment, and maintenance practices.
Ability to troubleshoot and resolve technical issues with pool systems and equipment.
Organizational skills for scheduling, record-keeping, and inventory management.
Ability to work quickly and effectively under pressure and manage multiple priorities.
Excellent customer service and communication skills.
Excellent organization and leadership skills.
Proficiency with Microsoft Office

Preferred Qualifications

Previous experience managing pool service teams.
Sales-minded approach to identifying service opportunities.
Familiarity with relevant software for scheduling and customer management.

Additional Requirements:

This is an onsite position at our facility in Erlanger, KY.
Must be authorized to work in the United States.
A criminal background check is required.
Clean motor vehicle report and current driver's license required to be insured and operate company vehicle.
Drug screens are NOT required for employment but can be required subsequently if warranted.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Company truck
Dental insurance
Employee assistance program
Health insurance
Life insurance
On-the-job training
Paid time off
Paid training
Professional development assistance
Relocation assistance
Tools provided
Vision insurance

License/Certification:

Driver's License (Required)

Ability to Commute:

Erlanger, KY 41018 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service delivery manager jobs in cincinnati, oh

Pool Service Manager

Senior HR Operations Manager - Component Repair Services

Class A CDL Flatbed Driver

Head Audio Engineer - Aronoff Center

Inside Sales Representative

Registered Nurse (RN) - Progressive Care Unit (PCU) - Cincinnati Market Float Pool

Registered Nurse (RN) - Progressive Care Unit (PCU) - Cincinnati Market Float Pool

General Manager

Cyber Full Stack Manager

Lead Machine Adjuster

CDL A Truck Driver

CDL Driver

Adjuster Supervisor

QC Technician

Benefit Success Manager

Dealership Valet, Service Porter, Greeter in Fairfield at $14 / hour - Weekly Pay!

Class A CDL Driver

Account Manager 1

Class B Driver (Roll Off)

Sales Account Manager (Inside Sales)

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