Top 42 Service desk manager Jobs in Cincinnati, Oh

Systems Administrator
Verst Logistics —Walton, KY
- Spanish
- Mid-level
- Office
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Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Customer Service Manager
EcoShield Pest Solutions —Fairfield, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
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Assistant Manager Client Relationship Center Service
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Mid-level
- Office
Multinational Network Manager
The Hartford —Cincinnati, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
IT Help Desk Manager
Thomas More University —Crestview Hills, KY
- Weekends as needed
- Mid-level
- 3 years
- Supervising experience
Information Technology Service Desk Co-op - Fall 2026
Messer Construction Co. —Cincinnati, OH
- Part-time
- Pass drug screening
- Office
- SQL
Quick Apply
Help Desk Support Specialist Sr.
Weltman, Weinberg & Reis Co., LPA —Cincinnati, OH
- $23.94 - $31.15 an hour
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Software and Applications System Administrator
Range USA —Blue Ash, OH
- Full-time
- Inventory management
- Mid-level
- Travel
- Paid training
- Health insurance
Quick Apply
Sr. Manager, Information Technology & Security
United Way of Greater Cincinnati —Cincinnati, OH
- $80,000 a year
- Monday to Friday
- 5 years
- Office
- Microsoft Office
- 403(b) matching
- Disability insurance
Quick Apply
Talent Acquisition System Administrator
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Computer literacy
- Research
- Mid-level
Hybrid Analyst
Encore Technologies —Cincinnati, OH
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Manager, Technical Services
Ensemble RCM LLC —Blue Ash, OH
- $101,600 - $152,400 a year
- Full-time
- Research
- Office
- 3 years
- Tuition reimbursement
5d
Database Administrator
Legal Aid Society Cincinnati —Cincinnati, OH
- From $70,000 a year
- Full-time
- Microsoft Access
- Computer Science
- System design
- Dental insurance
- Paid time off
IT Director
Lahlouh —Blue Ash, OH
- Full-time
- Office
- Windows
- Microsoft Office
Quick Apply
Technical Product Support Specialist
CommuniCare Health Services Corporate —Blue Ash, OH
- Full-time
- HIPAA
- Office
- Bachelor's degree
Quick Apply
NOC Technician - Cincinnati, OH
DartPoints —Cincinnati, OH
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
Manager, IT Operations
RHINESTAHL CORPORATION —Mason, OH
- AWS
- Travel
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
National Strategic Account Manager
AFC Franchise Corp —Cincinnati, OH
- $105,000 - $123,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Up to 50% travel
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Regional Sales & Operations Manager
Aveda Institutes, & Nurtur Salon & Spas —West Chester, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d

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Systems Administrator

Verst Logistics
Walton, KY

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Job Details

Qualifications

Internal employee customer service

Full Job Description

JOB TITLE:

Systems Administrator

DEPARTMENT: Corporate

FLSA: Exempt

WORKING CONDITIONS: In office onsite.

Position is not routinely exposed to adverse environmental conditions; typical office environment.

REPORTS TO: Manager, Infrastructure

DIRECT REPORTS: n/a

The Systems Administrator is responsible for the management and maintenance on all servers as well as all wired and wireless connections. Responsibilities include and are not limited to servicing, repairing and installation of hardware, software and supporting Verst’s 3PL 24x7 production environment. This role is responsible for meeting predetermined performance metrics and benchmarks while following set standards and processes in place.

The Systems Administrator is accountable for gathering information needed in terms of technical and service-related problems and serve as the point in resolution of these issues. This role will be responsible for logging adequate details into support tools and if necessary, engage additional support internally/externally/remotely if needed to resolve problems while adhering to Service Level Objectives (SLOs).

Qualified candidates should possess a strong technical background and have a desire to deliver exceptional customer service to partners and all customers. Candidate must possess a strong problem-solving aptitude and have an ability take control of problems to resolution and beyond.

Strategy & Governance

Serves as a member of the infrastructure team.
Supports consistent approach and collaborates with other members of IT, such that decisions are made in line with both the IT and business strategies and objectives.
Participate and support development, communication, and maintenance of IT policies and procedures within the IT organization.
Maintain an industry awareness of information technology, IT best practices, and related technology trends, particularly in relation to the 3PL industry. Identify and suggest innovation opportunities aimed at improving and equipping the organization with better tools to perform assigned job functions.
Participate in and support development and maintenance of policies, procedures, and associated training plans for given roles.
Support Infrastructure leader in IT Governance process that determines project prioritization and resource planning.

Systems Administration

Install, configure, test, maintain, monitor, and troubleshoot network hardware, Windows servers, peripheral devices, printing/scanning devices, presentation equipment, and software.
Manage security solutions, including Watchguard firewalls, Sophos anti-virus, and intrusion detection systems.
Mange wired and wireless networks.
Manage Mitel Phone System.
Perform system backups and file/server recovery.

· Administer and maintain end user accounts, permissions, and access rights as needed.

If necessary, liaise with third-party support and server equipment vendors.

· Perform server and network security audits.

Perform related duties consistent with the scope and intent of the position.

Security & Risk Management

Participate and support design and implementation of security defenses and practices to prevent breaches related to identity, company data, brand image, personal information, or any other information deemed to be sensitive.
Assist the development, management, and testing of the overall disaster recovery plan, ensuring business continuity as it relates to the IT Service Desk.

Key Work Experience & Competencies

· Two or more years of experience as a Systems Administrator strongly preferred.

· One or more years of experience working in a high availability (24X7, 99% uptime) environment.

Excellent knowledge of Windows servers.
Knowledge of network switches (Aruba and Cisco).
Previous experience with Veeam, VMWare, o365, and Windows server 2016 to 2022.
Hands-on hardware troubleshooting experience.

· Experienced in user applications, equipment, and system upgrades.

· Experienced in functions and use of computer and peripheral hardware.

Previous experience within a 3PL, Logistics, Transportation, Warehousing or Fulfillment industry strongly preferred.

· Must have a communicative, collaborative, transparent, and trusted approach to working with his/her staff, colleagues, upper management, and outside partners.

· Experience working with outside IT service providers.

· Willingness to guide and assist others in resolution process within team.

· Strong analytical and problem-solving capabilities with a Customer-Service orientation and positive attitude is a MUST.

· Experience in utilizing ITIL compliant service desk tools.

Soft skills

· Excellent organizational and planning skills.

· Strong communications and interpersonal abilities.

· Treats others with respect and value, with diplomacy and tact.

· Ability to listen, build rapport, and credibility as a partner within the business and IT.

· Strong customer service orientation.

· Ability to make sound and logical judgments under intense pressure.

· Self-directed and self-regulated, while being accountable for his/her area of ownership and role.

· Ability to balance the needs of customers in a challenging 3PL setting with the requirements to maintain a stable, secure, and ever-changing IT environment.

· Ability to translate and communicate technical information to a non-technical audience.

Strong incident and problem management skills including identification and escalation of system issues.
Ability to manage high severity issues and escalate as appropriate.

Desired Education

Associate degree and/or 3 years work experience in related field.
ITIL Certification preferred.

Travel

· Less than 20% of domestic travel

Experience

Required

2 year(s): customer service experience
3 year(s): 24X7 uptime environment
3 year(s): IT Support

Preferred

2 year(s): 3PL
2 year(s): Jira

Education

Required

Bachelors or better in Information Technology or related field

Skills

Preferred

Bilingual - Spanish

Behaviors

Required

Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject

Motivations

Required

Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service desk manager jobs in cincinnati, oh

Systems Administrator

Contact Center Supervisor

Customer Service Manager

Assistant Manager Client Relationship Center Service

Multinational Network Manager

IT Help Desk Manager

Information Technology Service Desk Co-op - Fall 2026

Help Desk Support Specialist Sr.

Software and Applications System Administrator

Sr. Manager, Information Technology & Security

Talent Acquisition System Administrator

Hybrid Analyst

Manager, Technical Services

Database Administrator

IT Director

Technical Product Support Specialist

NOC Technician - Cincinnati, OH

Manager, IT Operations

National Strategic Account Manager

Regional Sales & Operations Manager

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