Top 42 Service navigator Jobs in Cincinnati, Oh

Resource Navigator
United Way of Greater Cincinnati —Cincinnati, OH
- $22.50 an hour
- Call employer
- Bilingual
- Mid-level
- Bachelor's degree
- 403(b) matching
- Disability insurance
Quick Apply
6d
Driver Navigator
Chick-fil-A Supply LLC —Elsmere, KY
- Weekends as needed
- Customer service
- Writing skills
- English
- Flexible schedule
Career Navigator at Colerain
Ohio Valley Goodwill Industries Rehabilitation Center, Inc. —Cincinnati, OH
- Full-time
- Research
- Mid-level
- 3 years
- 403(b) matching
- Paid holidays
Prevention Health Navigator
Equitas Health, Inc. —Cincinnati, OH
- $20.43 - $22.98 an hour
- Weekends as needed
- Hybrid work
- Customer service
- Writing skills
- Public speaking
- Paid holidays
- Dental insurance
Quick Apply
Kynector
NORTHERN KENTUCKY COMMUNITY ACTION COMMISSION INC —Covington, KY
- $21 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
Quick Apply
11d
Communication Consultant, Employee Experience - Value-Added Services
WTW —Cincinnati, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid jury duty
- Health savings account
Sr. Procurement Specialist
ConstructConnect —Cincinnati, OH
- Full-time
- Office
- Bachelor's degree
- Accounting
4d
Central Intake Admissions Specialist
Otterbein SeniorLife —West Chester, OH
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Senior Learning & Development Lead
Wider Circle —Cincinnati, OH
- $56,000 - $63,000 a year
- Full-time
- Remote
- HIPAA
- Continuous improvement
- Older adults
- Health savings account
- AD&D insurance
Quick Apply
Financial Navigator
DeCoach Recovery Centre —Cincinnati, OH
- Full-time
- Addiction Medicine
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Career Navigator
Brighton Center Inc —Newport, KY
- $37,000 - $39,000 a year
- Data entry
- Reliable transportation
- Communication skills
- 403(b) matching
- Paid holidays
Quick Apply
3h
Care Navigator/Case Manager
FamilyCare Counseling Solutions —Covington, KY
- $42,500 - $50,000 a year
- 8 hour shift
- Clean driving record
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Patient Navigator-RN - Main Chemotherapy - Part Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Part-time
- Nursing
- Surgery
- RN License
Recovery Navigator
Ampact —Newport, KY
- $16.24 an hour
- Full-time
- Background check
- 18 years or older
- Computer literacy
- Health insurance
- Tuition reimbursement
12d
4111: Americas Industry Marketing Lead
Accenture —Cincinnati, OH
- $87,400 - $224,600 a year
- Full-time
- Remote
- Microsoft Excel
- 8 years
- US work authorization
- Paid holidays
- Disability insurance
Business Development Manager
Cemplex Group Ohio, LLC —Fairfield, OH
- $60,000 - $80,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Office
Quick Apply
Pharmacy Technician Navigator
Cencora —Cincinnati, OH
- Extended hours
- Microsoft Excel
- Mid-level
- Clinic
- Paid parental leave
- Health insurance
Strategic Learning Partner (Sales Development Representative)
BLR | Leadership Platforms | CCMI —Cincinnati, OH
- Full-time
- Remote
- Customer service
- Business development
- No degree
Quick Apply
Business Development Sales Associate
Forklifts Group —Cincinnati, OH
- Monday to Friday
- Mid-level
- High school diploma or GED
- Business development
- Profit sharing
- Paid holidays
Quick Apply
Program Manager Advance Illness - Hospice of Cincinnati
TriHealth —Blue Ash, OH
- Full-time
- Nursing
- Mid-level
- 3 years
- Health insurance
- Dental insurance
3d

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Resource Navigator

United Way of Greater Cincinnati -
Cincinnati, OH

Quick Apply

Job Details

$22.50 an hour
6 days ago

Benefits

403(b) matching
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance

Qualifications

Employee relationship building
Productivity software

Full Job Description

The 211 Resource Navigator answers 211 Helpline calls and responds to online requests for resource information. They play a vital role in helping residents access social services by collecting data, conducting needs assessments, and facilitating referrals within a network of community partners. This is a high-volume, fast paced call center role, with approximately six or more hours of each shift spent actively answering inbound calls from individuals seeking assistance. 211 Resource Navigators may also attend community events to build 211 awareness across four southwest Ohio counties and four Northern Kentucky counties provide resource information and provide residents with resource information. This role is challenging, emotionally demanding, and deeply impactful. Resource Navigators provide broad-based human services assessments, make appropriate service referrals through a referral platform, and ensure follow-up to confirm referrals are utilized effectively.

The 211 Resource Navigator’s responsibilities may evolve to align with new community needs and United Way initiatives, ensuring flexible and responsive support to residents. All calls to 211 are recorded for quality and training purposes.

KEY AREAS OF RESPONSIBILITY:

Caller Support & Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients’ needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.
Data Tracking & Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.
Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.
Collaboration & Program Improvement: Work closely with the Director of Community Connections, 211 Sr. Manager(s) and other United Way staff to evaluate and enhance 211 operations, including call quality and customer satisfaction, contributing to continuous improvement of the program. Record unmet needs to inform United Way’s Community Impact agenda.

SUPERVISORY RESPONSIBILITIES: None

OTHER DUTIES:
This job description outlines the core duties and responsibilities for the 211 Resource Navigator role, but it is not exhaustive. Duties and responsibilities may be adjusted based on changing community needs or organizational priorities, with or without notice.

JOB RELATIONSHIPS WITH:
General Public; United Way of Greater Cincinnati Team Members and Social Services Providers.

DESIRED COMPENTENCIES:

Customer Service Orientation
Resource Navigation
Communication
Collaboration and teamwork
Adaptability and Problem Solving
Technology Proficiency

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).
Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.
Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members. *Bi-lingual skills are preferred, but not required.

WORKING CONDITIONS:

Collaborative call center office environment.
Extended periods of computer screen use.
Occasional in-person or community-based work
Occasional remote weekend work rotation (Saturdays between 7:00am and 6:00pm and Sundays between 7am and 3:00pm).

SALARY: 22.50 per hour plus competitive benefits package

BENEFITS:

Generous paid time off including vacation, personal, sick, and holiday time
Medical, Dental, Vision, Life Insurance, 403b plan with company match
Short-Term & Long-Term Disability Insurance
Employee Assistance Program and access to other free health programs
Community volunteer opportunities
Professional development and training opportunities

Quick Apply

Refine Your Search

service navigator jobs in cincinnati, oh

Resource Navigator

Driver Navigator

Career Navigator at Colerain

Prevention Health Navigator

Kynector

Communication Consultant, Employee Experience - Value-Added Services

Sr. Procurement Specialist

Central Intake Admissions Specialist

Senior Learning & Development Lead

Financial Navigator

Career Navigator

Care Navigator/Case Manager

Patient Navigator-RN - Main Chemotherapy - Part Time - Days

Recovery Navigator

4111: Americas Industry Marketing Lead

Business Development Manager

Pharmacy Technician Navigator

Strategic Learning Partner (Sales Development Representative)

Business Development Sales Associate

Program Manager Advance Illness - Hospice of Cincinnati

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