Top 1786 Strategy manager Jobs in Cincinnati, Oh

Manager, Customer Experience
Paychex —Cincinnati, OH
- $98,700 - $155,100 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
3d
Client Communications Manager
U.S. Bank National Association —Cincinnati, OH
- $105,400 - $124,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
11h
Project Manager (PMP Required)
Cincinnati Children's Hospital —Cincinnati, OH
- $91,520 - $116,688 a year
- Full-time
- 6 years
- Office
- Bachelor's degree
2d
Project Manager
Macy’s —Mason, OH
- $84,400 - $140,600 a year
- Weekends as needed
- Heavy lifting
- Mid-level
- 3 years
- Store discount
- Paid holidays
Analytics & Insights Manager
Procter & Gamble —Cincinnati, OH
- $85,000 - $122,200 a year
- Online Application
- Bachelor of Science
- Office
- Analysis skills
7h
Project Manager
Staffmark —Cincinnati, OH
- $67,800 - $106,400 a year
- Computer science
- Computer Science
- Customer service
- Paid time off
- Opportunities for advancement
Global Curriculum and Learning Strategy Manager
Deloitte —Cincinnati, OH
- 5 years
- Office
- Senior level
Production Supervisor
Ford Motor Company —Sharonville, OH
- $74,300 - $144,900 a year
- Weekends as needed
- Military
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
(USA) Store Manager - Supercenter
Walmart —Cincinnati, OH
- $110,000 - $170,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
6d
Community Manager & Brand Fans Club Leader
Procter & Gamble —Cincinnati, OH
- $85,000 - $165,300 a year
- Full-time
- Writing skills
- Mid-level
- Office
Senior Manager, Meetings & Events
Fidelity Investments —Covington, KY
- $85,000 - $171,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Loan repayment program
- Health insurance
Facilities Manager - Liberty Campus
Cincinnati Children's Hospital —Township of Liberty, OH
- $91,520 - $141,850 a year
- Full-time
- 3 years
- Plumbing
- Children
Business Manager
Fairfield Educational Building —Fairfield, OH
- Sales
- Mid-level
- Human resources
Operations Manager - Kenwood Towne Centre
ALO —Cincinnati, OH
- $60,000 - $76,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- 5 years
- Commuter assistance
- Health insurance
Quick Apply
Operations Manager
Moving Ahead Services —Cincinnati, OH
- $65,000 - $110,000 a year
- Full-time
- Bilingual
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
10d
Manager, Career Advising
Northern Kentucky University —Highland Heights, KY
- Weekends as needed
- Classroom
- Public speaking
- Mid-level
Store Department Manager
REI (Recreational Equipment Inc.) —Cincinnati, OH
- $25.24 - $31.58 an hour
- Mid-level
- Retail management
- Health insurance
- Employee discount
Senior Administrative Specialist (CitiCable General Manager)
City of Cincinnati —Cincinnati, OH
- $86,818.66 - $116,677.03 a year
- Full-time
- Microsoft Excel
- Writing skills
- English
- Health savings account
- Paid holidays
7d
Senior Manager, Creative Services
KnowledgeWorks Foundation —Cincinnati, OH
- $77,300 - $95,300 a year
- Full-time
- 3 years
- Bachelor's degree
- Recruiting
- Cell phone reimbursement
- Employee assistance program
Quick Apply
Manager Patient Experience
Ensemble RCM LLC —Blue Ash, OH
- $80,100 - $120,150 a year
- Full-time
- 5 years
- Office
- Presentation skills
- Tuition reimbursement
3d

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strategy manager jobs near cincinnati, oh

Manager, Customer Experience

Paychex -
Cincinnati, OH

Apply Now

Job Details

Full-time
$98,700 - $155,100 a year
3 days ago

Benefits

Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Adoption assistance
401(k) matching

Qualifications

General management

Full Job Description

About Us: Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview:

The Manager, Customer Experience (CX) will be primarily responsible for managing a customer insights program to support internal and external client experience, sharing these insights with the leadership team, and ensuring the successful implementation of CX initiatives to increase business performance. The successful candidate will be able to clearly translate and communicate the needs of our clients to improve the overall Customer Experience across the entire customer journey.

Responsibilities:

Develops new customer experience capabilities and tools to support overall framework and strategy of the program. Creates and implements on-going CX programs to leverage existing knowledge and expertise in the company.
Prepares the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls to support company financial objectives including management of revenue targets, marketing spending, and ROI.
Develop a deep understanding of our client’s experiences and identify opportunities to improve the end-to-end customer experience and build customer loyalty.
Complete in-depth, qualitative interviews with clients, prospective clients and lost clients to understand why customers are satisfied/dissatisfied and develop insights into customer wants and needs.
Share customer feedback from interviews with leadership team through combination of summary reports and meetings.
Supplement qualitative findings with others sources of customer information and synthesize the findings to tell a clear and compelling story about the customer experience.
Partner with business leaders to create a customer-focused CX initiative roadmap and successfully manage and report on the execution of this plan. Leverage customer insights to ensure proper prioritization of work and allocation of resources across the business.
Coordinate across functional areas to identify and connect all initiatives that impact a specific customer experience program.
Lead journey mapping workshops with internal stakeholders to identify and align on the moments that matter to improve the experience.
Define a customer experience quality framework in a consistent manner across the enterprise, creating and reporting metrics to measure CX success, including their use in regular reviews and decision making processes.

Qualifications:

Bachelor's Degree in Business Management, Product Management, or equivalent experience
Master's Degree in Business Management, Product Management, or equivalent experience
5 years of experience in Management.
7 years of experience in Strategy Consulting, Marketing, Research, or related customer-focused function.

Compensation: In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $98,700.00 - $155,100.00 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values:

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?:

We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Apply Now

Refine Your Search

strategy manager jobs in cincinnati, oh

Manager, Customer Experience

Client Communications Manager

Project Manager (PMP Required)

Project Manager

Analytics & Insights Manager

Project Manager

Global Curriculum and Learning Strategy Manager

Production Supervisor

(USA) Store Manager - Supercenter

Community Manager & Brand Fans Club Leader

Senior Manager, Meetings & Events

Facilities Manager - Liberty Campus

Business Manager

Operations Manager - Kenwood Towne Centre

Operations Manager

Manager, Career Advising

Store Department Manager

Senior Administrative Specialist (CitiCable General Manager)

Senior Manager, Creative Services

Manager Patient Experience

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