Top 18 Systems engineer tier 1 Jobs in Cincinnati, Oh

Systems Engineer - Tier 1
Emerge IT Solutions, LLC —Florence, KY
- Overtime
- Writing skills
- Mid-level
- Windows
Systems Engineer Level 1 - Endpoint
Cintas —Mason, OH
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Profit sharing
- AD&D insurance
Data Center Mechanical Engineer
H5 Data Centers —Cincinnati, OH
- $140,000 - $150,000 a year
- Full-time
- 7 years
- Continuous improvement
- Travel
Quick Apply
Technical Support Engineer
CLARITAS LLC —Cincinnati, OH
- Computer Science
- Mid-level
- Office
Quick Apply
2d
Application Support Engineer
ODW Logistics Inc —Hamilton, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- 401(k) matching
Quick Apply
Engineer 1
Westin Cincinnati —Cincinnati, OH
- $18 - $19 an hour
- Full-time
- Heavy equipment operation
- Military
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Assistant Chief Engineer
Westin Cincinnati —Cincinnati, OH
- $65,000 - $67,000 a year
- Full-time
- Carpentry
- Military
- Hotel
- Disability insurance
- Health insurance
Quick Apply
12d
Quality Systems Manager
Precision Products Group, Inc —Cincinnati, OH
- Engineering
- Office
- Travel
- Health savings account
- Paid holidays
Quick Apply
Chief Software Engineer
Quest Defense Systems & Solutions, Inc. —Cincinnati, OH
- $160,000 - $190,000 a year
- Remote
- Computer Science
- Travel
- Mentoring
- Disability insurance
- Health insurance
Lead Engineer - Signature Design
GE Aerospace —Evendale, OH
- Full-time
- Bachelor of Science
- Engineering
- Pass drug screening
- Relocation assistance
Sales Engineer
Nikkiso Cryogenic Industries —Cincinnati, OH
- Full-time
- Engineering
- Mid-level
- Office
Supply Chain and Engineering– Software Defined Vehicle (SDV) Go-To-Market, Senior Manager / Associate Director
Accenture —Cincinnati, OH
- $122,700 - $271,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 8 years
- Paid holidays
- Disability insurance
Client Partner – Aerospace & Defense (Strategic Accounts / Engineering Services)
Quest Defense Systems & Solutions, Inc. —Cincinnati, OH
- $160,000 - $180,000 a year
- Bachelor's degree
- Contracts
- Senior level
- Disability insurance
- Health insurance
Specialist
TOYOTETSU CANADA INC —United States
- $40,000 - $90,000 a year
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
2d

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Market Engineer I
Caesars Entertainment —Columbus, OH
Perform entry-level and technical tasks/repairs on desktop, end-user, and customer-facing platforms, server, network and related infrastructure.
Entry Level Quality Enginner
American HOWA Kentucky —Delaware, OH
Minimum of five years on-the-job training with industrial manufacturing facility in skilled trade capacity. Knowledge of quality assurance analytical tools.
From $45,000 a year
Quick Apply
12d

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Systems Engineer - Tier 1

Emerge IT Solutions, LLC
Florence, KY

Apply Now

Job Details

Full-time

Qualifications

Customer relationship building
Writing skills
Employee relationship building
Teaching

Full Job Description

We’re always on the lookout for outstanding candidates. This role is posted year-round to connect with talent even when hiring is paused.

The Systems Engineer – Tier 1 will have experience working in a fast-paced, call center type environment and/or experience working for a Managed Services Provider (MSP) on a service desk. Daily, this role will be providing first level support to client end users for Workstation and Microsoft operating system support issues. Additionally this role will provide support on low level, process based, repeatable common service desk requests, following the standard escalation process as outlined.

The Systems Engineer – Tier 1 should possess the mindset of a growth oriented individual. This candidate should have the skill set to navigate, comprehend, and communicate basic expectations to the client, and manage to these expectations accordingly. This candidate should be able to develop strong, healthy relationships with coworkers, to ensure success and promote teamwork between the practice lines of business, and ultimately to develop and deliver the highest quality of customer service to both External and Internal customers.

Primary Duties and Responsibilities:

Ensure a good initial customer experience
Daily/Weekly Time keeping and Monthly Expense Tracking.
Managing Service Requests to Service Level Agreement (SLA) Expectations.
Service Request / Incident Management (Dispatch, Categorization, Communication, Escalation process, SLA obtainment, general upkeep and Continuous Improvement)
Create and Manage Service Requests from multiple points of entry such as Phone, Email, Voice Mail, or Verbal Requests.
Manage to appropriate Service Request / Incident recording, End User/Stake Holder Data, Categorization, Configuration Attachment, Dispatch, Escalation adherence & SLA obtainment.
Manage to the established Key Performance Indicators (KPI’s) & Success Metrics of the Service Desk.
Assist in the identification of common ticket types across multiple incidents for identification of larger issues.
Assist in the Initial In / Out of Scope determination, based on knowledge provided, client agreement details and service request type.
Provide insight and ensure adherence on Service Desk Call Taking, Incident Reporting, and Dispatch practices, processes, and Standard Operating Procedures.
Perform basic, documented, process-based, repeatable support services, commonly referred to as “Quick Tix” for Emerge’s Managed Services clients.
Process based, repeatable interactions
Process based, repeatable triage
Process based, repeatable tasks
Be a key contributor in the ongoing development and evolution of Emerge's managed services Call Taking, Incident Reporting, and Dispatch practices, processes, and Standard Operating Procedures.

Secondary Duties and Responsibilities:

Provide assistance as needed to the Advanced Services delivery team for Call Taking, Incident Reporting, and Service Request creation.
Onsite travel to client locations as needed is occasionally required. Employees are expected to provide their own reliable transportation. Additionally, this role has potential to occasionally assist in providing onsite staff augmentation support services to Emerge clients.
Minimal overnight travel is required.
Perform other duties as assigned

Required Skills/Abilities:

Strong leadership and management skills, with eagerness to grow.
Strong personal drive and self-management practices.
Excellent listening, teaching, writing, and relationship development skills.
Excellent verbal and written communication skills.
Detail oriented with excellent time management skills.
Good problem solving and organizational skills.
Strong analytical and problem-solving skills.
Ability to develop and maintain relationships with alliance partners and customers.
Outgoing, confident, and articulate demeanor.

Education and Experience:

Experience working within a Managed Services desk environment, call center, or customer service representative type role servicing multiple clients in a business environment.
Experience providing first level technical support to for clients on workstations and Microsoft windows operating systems.
Experience with taking personal accountability to foster strong relationships and ensure overall client satisfaction and retention.
Experience working within any Tracking, Inventory or more specifically Service Ticketing Application(s).
Experience with typing and dictation.

Work Conditions:

Overtime may be required to meet job expectations.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
Working with internal and external client’s via Physical phone, Virtual phone, or Video Conferencing solution.
Physically able to participate in training sessions, presentations, and meetings.

Apply Now

Refine Your Search

systems engineer tier 1 jobs in cincinnati, oh

Systems Engineer - Tier 1

Systems Engineer Level 1 - Endpoint

Data Center Mechanical Engineer

Technical Support Engineer

Application Support Engineer

Engineer 1

Assistant Chief Engineer

Quality Systems Manager

Chief Software Engineer

Lead Engineer - Signature Design

Sales Engineer

Supply Chain and Engineering– Software Defined Vehicle (SDV) Go-To-Market, Senior Manager / Associate Director

Client Partner – Aerospace & Defense (Strategic Accounts / Engineering Services)

Specialist

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