Job Title: Application Engineer
Location(s): Blue Ash, OH - Onsite
About this position:
Advantech is seeking an Application Engineer with a strong interest in PCs and industrial automation. In this role, you'll collaborate closely with customers to define and implement custom software requirements and tailored OS images for deployment on Advantech's industrial PC hardware. You'll also provide hands-on support by troubleshooting and resolving customer issues related to our PC products and peripherals such as Wi-Fi and Cellular communication. If you're motivated, coachable, energetic, and thrive in a customer-facing technical environment, this opportunity is an excellent fit for you! Join a team that's at the forefront of industrial computing and IoT solutions—apply today!
Responsibilities:
- Provide product engineering support to product managers, sales, channel partners and customers.
- Work with customers to create custom OS images for deployment by production.
- Testing and diagnosis of issues related to software, hardware and hardware drivers as related to the specific OS.
- Maintain local copy of OS images and software modules from HQ.
- Assist in creating customer specific solutions consisting of: pre/post sale technical assessments, feasibility testing, technical response to customer bids.
- Specific customer software testing on a variety of hardware platforms.
- Conduct product testing while working with senior engineers and product managers from North America and Taiwan.
- Work with multiple teams across Advantech locations to lead technical discussions and gather critical information for responses to customer inquiries.
- Occasionally participate in trade shows to demonstrate products and support cross-functional teams
- Occasional travel may be required, up to 5% per year.
Qualifications:
- Bachelor’s degree in software engineering, computer engineering or computer science, or an associate degree with equivalent experience
- Hardware Experience with x86 PC’s and components as well as ARM platforms.
- Minimum of 3 years of experience in Application Engineering or a related technical role.
- Firm knowledge of Windows OS required as well as Linux Debian and/or Ubuntu and imaging.
- Knowledge of Wi-Fi and LTE technology and implementation.
- Experience updating Bios.
- Good communication skills through voice and email
Nice to Have:
- Experience with Nvidia GPU API and deployment, highly desirable.
- Experience with Android deployment in automation
- Experience in hardware design or technical support in PC or related field
- Ability to use a multi-meter and oscilloscope and review schematics in troubleshooting hardware problems
- Previous customer service experience is a plus
- Networking topology, TCP/IP, VPN experience is a plus
Benefits:
- Competitive salary dependent on experience (DOE)
- Winning culture with a friendly, team-oriented environment!
- Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
- Employee Assistance Program (EAP)
- 401(k) with company match
- Education & personal development reimbursement program
- Generous vacation and paid holidays package
- Company events, and lunches
- Work from home program – once eligible
- Referral Bonus
About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.
