Top 58 Customer insights analyst Jobs in Cincinnati Oh

Customer Success Analyst
Luma Financial Technologies —Cincinnati, OH
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
Quick Apply
8d
Sr. Analyst, Customer Data & Analytics - Kroger
Kraft Heinz Company —Cincinnati, OH
- $89,800 - $112,200 a year
- Computer literacy
- Mid-level
- Office
- AD&D insurance
- Paid holidays
5d
Data Validation Risk Analyst - Consumer & Business Banking
U.S. Bank National Association —Cincinnati, OH
- $105,400 - $124,000 a year
- Full-time
- Azure
- 6 years
- Mid-level
- Paid holidays
- Disability insurance
Analyst Customer Sales
Tyson Foods —Cincinnati, OH
- $63,000 - $107,000 a year
- Overtime
- Background check
- Sales
- Merchandising
Customer Senior Analyst
The Clorox Company —Mason, OH
- $75,800 - $170,100 a year
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Communication skills
- Health insurance
- Adoption assistance
Reporting & Analytics Analyst
U.S. Bank National Association —Cincinnati, OH
- $119,765 - $140,900 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Disability insurance
2h
Fraud Risk Analyst
U.S. Bank National Association —Cincinnati, OH
- $105,400 - $124,000 a year
- Full-time
- 6 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Data Analyst— Not Remote (On-Site in Hamilton, OH)
Primary Health Solutions —Hamilton, OH
- Computer Science
- Customer service
- Computer literacy
Quick Apply
Compliance Analyst
AtriCure —Mason, OH
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Health insurance
Analyst, Air & Ocean Transportation Operations
Gap Inc. —Erlanger, KY
- Full-time
- Mid-level
- Analysis skills
- Presentation skills
- Store discount
- Employee stock purchase plan
Senior Analyst - Business Intelligence
Cincinnati Children's Hospital —Cincinnati, OH
- $91,520 - $141,856 a year
- Online Application
- Hybrid work
- Computer Science
- SQL
- Analysis skills
GMF Sr Credit Analyst I - Zone A
GM Financial —Cincinnati, OH
- Full-time
- Hybrid work
- Dealership
- Customer service
- Mid-level
- Tuition reimbursement
- 401(k) matching
7d
Senior Market Strategy Planning Analyst - US
Siemens —Milford, OH
- $147,500 - $265,600 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- 8 years
5d
Product Analyst
CoStrategix LTD —Blue Ash, OH
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Market Research and Business Analyst Co-op
Apex Order Pickup Solutions —Mason, OH
- Full-time
- Hybrid work
- Marketing
- Office
- Finance
Quick Apply
ACF Sr Credit Analyst I
GM Financial —Cincinnati, OH
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Tuition reimbursement
- 401(k) matching
Senior Data Analyst
General Electric Credit Union —Cincinnati, OH
- Office
- Finance
- SQL
- Disability insurance
- Health insurance
12d
Commercial Operations Data Analyst
Milacron —Batavia, OH
- Email
- Microsoft Word
- Mid-level
- Office
Quick Apply
IFS Business Analyst - Erlanger, KY Or Chicago, IL
ADM —Erlanger, KY
- $62,500 - $116,400 a year
- Overtime
- Background check
- ERP systems
- SQL
- Paid parental leave
- Health savings account
Product and Process Analyst
Fifth Third Bank —Cincinnati, OH
- Overtime
- Mid-level
- Office
- 3 years
21h

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customer insights analyst jobs near cincinnati oh

Customer Success Analyst

Luma Financial Technologies
Cincinnati, OH

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
8 days ago

Qualifications

Customer communication

Full Job Description

About Luma Financial Technologies

Founded in 2018, Luma Financial Technologies (“Luma”) has pioneered a cutting-edge fintech software platform that has been adopted by broker/dealer firms, RIA offices, and private banks around the world. By using Luma, institutional and retail investors have a fully customizable, independent, buy-side technology platform that helps financial teams more efficiently learn about, research, purchase, and manage alternative investments as well as annuities. Luma gives these users the ability to oversee the full, end-to-end process lifecycle by offering a suite of solutions. These include education resources and training materials; creation and pricing of custom structured products; electronic order entry; and post-trade management. By prioritizing transparency and ease of use, Luma is a multi-issuer, multi-wholesaler, and multi-product option that advisors can utilize to best meet their clients’ specific portfolio needs. Headquartered in Cincinnati, OH, Luma also has offices in New York, NY, Miami, FL, Zurich, Switzerland and Lisbon, Portugal. For more information, please visit Luma’s website.

About the role

As a Customer Success Analyst (CSA), you will play a key supporting role in helping our clients realize the value of our platform. The primary responsibility of this role is to ensure client success, adoption, and value realization directly to advisors affiliated with our enterprise clients. Luma has evolved into a multi-solution (SKU) platform, where our CSAs will provide support across all SKUs. Working closely with the Customer Success Manager and cross-functional teams, you will assist with onboarding, training, and day-to-day customer requests to ensure a seamless and positive client experience. This role is ideal for someone who is detail-oriented, proactive, and passionate about helping customers succeed. You’ll help champion Luma’s value throughout the client journey—from onboarding and implementation to ongoing engagement—ensuring clients feel supported every step of the way.

What you'll do

Advisor Support & Task Execution

Serve as a frontline contact for customer (Advisor) inquiries via email, calls, or support channels, ensuring prompt and accurate responses.
Triage incoming issues and work with internal teams to ensure resolution, escalating more complex items to the CSM or appropriate team.
Maintain detailed records of customer interactions and ensure support tickets are tracked and closed efficiently while meeting SLAs.
Support platform troubleshooting, including login issues, navigation help, and feature-related questions.

Advisor Onboarding & Implementation Support

Coordinate setup tasks for new clients, including account configuration, data entry, and internal checklist management.
Support the CSM during onboarding calls and training sessions by documenting client goals and tracking follow-ups.
Prepare onboarding materials and assist with delivering platform walkthroughs and support documentation.
Ensure timely completion of onboarding milestones and escalate delays or issues to the CSM.

Advisor Engagement & Insights

Monitor customer usage and engagement metrics to identify accounts that may need attention and reengagement.
Support the creation of periodic client summaries and usage reports to guide business reviews.
Assist in preparing Net Promoter Score (“NPS”), Customer Satisfaction (“CSAT”), or onboarding feedback surveys, compiling results, and providing key trends.
Document FAQs, help center content, and support guides based on recurring client inquiries, to build our Knowledge Base

Internal Coordination & Process Improvement

Collaborate with Product, Support, and Sales teams to support customer requests and project timelines.
Help identify process inefficiencies in onboarding and support workflows and suggest improvements.
Support CSM with CRM updates, meeting prep, and internal reporting dashboards.

What Success Looks Like:

Customer Satisfaction & Responsiveness:

Customer Satisfaction Score (CSAT): Target satisfaction score of 90, post-engagement on customer surveys to gather actionable feedback.
Net Promoter Score (NPS) = Target satisfaction score of 90 rate post-engagement on customer surveys to gather actionable feedback.
Onboarding: Support a seamless onboarding experience with 100% checklist completion within target timelines.

Support & Issue Resolution:

First Contact Resolution: > 75% of issues resolved in the first touch
Time to Resolution: < 2 business days average; < 1 day for critical issues
First Response Time: < 4 hours for 95% of advisor support requests
First Response Time: Respond to customer inquiries within SLA (e.g., 1 business day) with accuracy and professionalism.
Reopened Tickets: < 10% of total tickets should be reopened or follow-ups on the same issue.
Backlog Aging (Open > 7 days): < 5% of open cases remain unresolved after 7business days
Ticket/Case Resolution per CSA: 20-90 advisor cases or requests resolved weekly (depends on complexity of product)

Platform Support:

Knowledge Base Contribution: 1+ article/update per CSA per month to improve enablement or reduce support friction
Data Capture: Ensure client data is entered accurately and updated in a timely manner across CRM and support systems (e.g. Jira).
Client Escalation: Proactively flag customer risks to Customer Success Manager (CSM) and/or Company Relationship Manager (RM) before issues escalate.

Operational Efficiency & Impact:

Turn around client requests and tasks with consistent timeliness (e.g., 95% of tasks completed within SLA).
Reduce average ticket handling time through improved internal processes and documentation.
Assist in maintaining or improving onboarding time to value for new customers.

Qualifications

1-2 years of experience in a client-facing or operations role, ideally in SaaS or financial services.
Strong organizational skills and attention to detail, with the ability to manage multiple requests at once.
Excellent written and verbal communication skills.
Customer-first mindset with a desire to solve problems and provide a great experience.
Basic understanding of CRMs or support platforms (e.g., Salesforce, Zendesk, HubSpot) preferred.
Ability to work well in a fast-paced, collaborative team environment.

The pay range for this role is:
65,000 - 75,000 USD per year(Cincinnati)

Quick Apply

Refine Your Search

customer insights analyst jobs in cincinnati oh

Customer Success Analyst

Sr. Analyst, Customer Data & Analytics - Kroger

Data Validation Risk Analyst - Consumer & Business Banking

Analyst Customer Sales

Customer Senior Analyst

Reporting & Analytics Analyst

Fraud Risk Analyst

Data Analyst— Not Remote (On-Site in Hamilton, OH)

Compliance Analyst

Analyst, Air & Ocean Transportation Operations

Senior Analyst - Business Intelligence

GMF Sr Credit Analyst I - Zone A

Senior Market Strategy Planning Analyst - US

Product Analyst

Market Research and Business Analyst Co-op

ACF Sr Credit Analyst I

Senior Data Analyst

Commercial Operations Data Analyst

IFS Business Analyst - Erlanger, KY Or Chicago, IL

Product and Process Analyst

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