Top 1 Customer service analyst Jobs in Cincinnati Oh

Customer Service/Order Analyst
Key Resin Company —Batavia, OH
- Basic math
- Research
- Mid-level
- Disability insurance
- Health insurance

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Customer Service/Order Analyst

Key Resin Company -
Batavia, OH

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Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
401(k) matching

Qualifications

Email customer support
Phone communication
Customer order taking
Basic math
Sales order data entry
Purchase order management
Research
Mid-level
Promotional sampling
Manufacturing facility experience
Internal employee customer service
Construction industry experience
Task prioritization
Accounting
Organizational skills
Purchasing
Construction experience
Logistics order management
Order issue resolution
Manufacturing
SAP ERP
2 years
Manufacturing company experience
Communication skills
Client interaction via phone calls

Full Job Description

Customer Service Associate / Order Analyst

Key Resin Company

Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team.

We’re not your typical manufacturing company. As a smaller employer, we offer a collaborative, close-knit work environment where you’ll know your coworkers by name and feel valued for your contributions. We take pride in providing excellent benefits, long-term stability, and a strong work/life balance .

Why Join Key Resin?

This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service.

Our comprehensive benefits package includes:

Medical, dental, and vision insurance
Company-paid life and disability insurance
Generous paid time off
401(k) with company match
Pension plan
Supportive, team-oriented culture

Position Overview

As a Customer Service Associate / Order Analyst, you will play a key role in supporting our customers and internal operations by ensuring accurate order processing and delivering exceptional service.

Key Responsibilities

Provide outstanding customer service to both internal and external customers
Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner
Enter, track, and maintain customer orders with accuracy
Investigate order questions and resolve discrepancies
Place drop-ship purchase orders with vendors
Prepare and send product samples to customers

Qualifications

Minimum of 2 years of customer service experience
Experience in manufacturing or construction industries is a plus
Accounting knowledge is a plus
SAP / ERP experience preferred

Skills & Competencies

Strong customer service focus with a sense of urgency
Excellent attention to detail and organizational skills
Ability to manage multiple tasks and priorities simultaneously
Basic math proficiency, including ratios, fractions, and multiplication
Self-motivated with strong problem-solving abilities
Clear and professional written and verbal communication skills
Willingness and ability to learn our products and industry

Join Our Team

If you’re looking for a rewarding role where your work matters , and you want to be part of a company that values its employees and invests in their future, we encourage you to apply.

Key Resin Company is a high-performance flooring manufacturer. We offer a wide range of floor coverings and wall systems, concrete repair materials, and maintenance products for industrial, institutional and commercial applications. Key Resin’s objective is to provide contractors and facility owners with quality material, excellent service, and technical expertise. We offer great opportunities to join a stable, growing company that is family oriented, where you’ll know everyone’s name, and have a good work/life balance. We offer a full range of benefits including health insurance, dental, vision, life, disability, paid time off, 401(k) match, and pension.

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customer service analyst jobs in cincinnati oh

Customer Service/Order Analyst

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