Top 98 customer service manager Jobs in cincinnati oh

Senior Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $67,500 - $113,000 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Associate Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $47,000 - $70,500 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Director of Customer Success
Vorys, Sater, Seymour and Pease LLP. —Cincinnati, OH
- $145,000 - $165,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Disability insurance
Quick Apply
Call Center Program Manager
RDI Corporation —Blue Ash, OH
- Weekends as needed
- Microsoft Word
- 5 years
- Research
- Health insurance
- Dental insurance
Quick Apply
21h
Sales & Service Manager
J.Charles —Erlanger, KY
- $70,000 - $90,000 a year
- Full-time
- Background check
- Marketing
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
6d
Manager of Sales Support - Kroger
Shankman & Associates —Erlanger, KY
- Full-time
- Hybrid work
- Background check
- Management
- Marketing
- Health savings account
- Health insurance
Quick Apply
2d
Manager, Customer Support (Blue Ash, OH)
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- Mid-level
- Office
- 3 years
Account Manager
Gallagher —Cincinnati, OH
- $52,500 - $102,500 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
RECREATION SUPERVISOR—CUSTOMER SERVICE
City of Wyoming —Cincinnati, OH
- $66,643.20 - $85,009.60 a year
- Weekends as needed
- Customer service
- Pass drug screening
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Customer Experience Vendor Operations Manager
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- 5 years
- Bachelor's degree
- US work authorization
Manager, Client Experience
Beech Acres —Cincinnati, OH
- $64,000 - $80,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Continuing education credits
- Mileage reimbursement
Quick Apply
8d
Sr. Manager, Partner Success
Strive Health —Cincinnati, OH
- $108,500 - $136,000 a year
- Email
- Hybrid work
- Microsoft Word
- 7 years
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
12d
Client Service Manager - Real Estate Insurance
Hylant —Cincinnati, OH
- $750,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Director Client Delivery
Ensemble RCM LLC —Blue Ash, OH
- $111,000 - $167,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
- Tuition reimbursement
Quick Apply
Customer Service Frontend Manager
Meijer —Cincinnati, OH
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
Part time Customer Service Manager
Michaels Stores —Cincinnati, OH
- $14.00 - $17.50 an hour
- Part-time
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Part Time Customer Experience Manager
Michaels Stores —Cincinnati, OH
- $13.00 - $17.50 an hour
- Part-time
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Senior Director - Contact Center Ops
altafiber —Cincinnati, OH
- Full-time
- 8 years
- Bachelor's degree
- Travel
Quick Apply
13d
Sr. Manager, Client Success
The E.W. Scripps Company —Cincinnati, OH
- Full-time
- Remote
- Bachelor of Science
- Research
- Analysis skills
Customer Experience & Service Transformation Advisory Manager
Accenture —Cincinnati, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

I want to receive the latest job alert for customer service manager in cincinnati oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near cincinnati oh

Senior Director Of Operations jobs in Cincinnati, OH

Customer Service Manager jobs in Cincinnati, OH

Customer Service Representative jobs in Cincinnati, OH

Director Of Customer Success jobs in Cincinnati, OH

Client Success Manager jobs in Cincinnati, OH

Customer Experience Manager jobs in Cincinnati, OH

Senior Community Care Of Kentucky Pace jobs in Louisville, Ky

Remote Operations Coordinator jobs in New York, Ny

Operations Coordinator jobs in Nashville, Tn

Senior Director Of Operations jobs in Irvine, Ca

Senior Director Of Operations jobs in Lansing, Mi

Senior Director Of Operations jobs in Austin, Tx

Senior Director Of Operations jobs in Washington State

Delivery Analyst jobs in Remote

Delivery Analyst jobs in Livonia, Mi

Delivery Independent Contractor jobs in Orlando, Fl

Delivery Analyst jobs in Summit, Nj

Investment Banking Analyst jobs in New York, Ny

Healthcare Data Analyst jobs in Georgia

Security Analyst jobs in Boston, Ma

Senior Client Service Manager - Commercial Lines

Gallagher -
Cincinnati, OH

Apply Now

Job Details

Full-time
$67,500 - $113,000 a year

Benefits

Paid parental leave
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Matching gift program
Parental leave
Vision insurance
Flexible schedule

Qualifications

Employee relationship building
Property & Casualty License

Full Job Description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence.

How you'll make an impact

Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Oversee the accuracy and management of client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
OR -
High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
A Property and Casualty Insurance License.
Proficiency in Microsoft Office.
A desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
A collaborative mindset to work with teams across Gallagher.

Desired:

At least 1+ year of supervisory experience

#LI-ES3

#LI-Remote

#ID-2026-52682

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Apply Now

Refine Your Search

customer service manager jobs in cincinnati oh

Senior Client Service Manager - Commercial Lines

Associate Client Service Manager - Commercial Lines

Director of Customer Success

Call Center Program Manager

Sales & Service Manager

Manager of Sales Support - Kroger

Manager, Customer Support (Blue Ash, OH)

Account Manager

RECREATION SUPERVISOR—CUSTOMER SERVICE

Customer Experience Vendor Operations Manager

Manager, Client Experience

Sr. Manager, Partner Success

Client Service Manager - Real Estate Insurance

Director Client Delivery

Customer Service Frontend Manager

Part time Customer Service Manager

Part Time Customer Experience Manager

Senior Director - Contact Center Ops

Sr. Manager, Client Success

Customer Experience & Service Transformation Advisory Manager

I want to receive the latest job alert for customer service manager in cincinnati oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected