Top 106 Customer service manager Jobs in Cincinnati Oh

Senior Director of Customer Service
Advanced Ground Systems Engineering —Cincinnati, OH
- $150,000 - $190,000 a year
- Full-time
- Customer service
- Office
- Finance
- Paid holidays
- Health insurance
Quick Apply
Service Supervisor
Great Day Improvements: A Family of Brands —Cincinnati, OH
- $55,000 - $60,000 a year
- Online Application
- Mid-level
- Continuous improvement
- Military encouraged
- Fuel card
- Paid holidays
13d
Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $56,500 - $94,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Service Supervisor
Cintas —Cincinnati, OH
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Contact Center Manager
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
13d
Manager, Regulatory Customer Support (Banking)
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- Mid-level
- Office
- 3 years
Customer Service Account Manager
Eurostampa North America —Cincinnati, OH
- Inventory management
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
1d
Multinational Network Manager
The Hartford —Cincinnati, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
14d
Customer Service Manager
EcoShield Pest Solutions —Fairfield, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Manager, Sales and Customer Service
Macy’s —Cincinnati, OH
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Lead Call Center
Apptad Inc —Cincinnati, OH
- $22 - $23 an hour
- Contract
- Mid-level
- In-person
Quick Apply
2d
Assistant Manager Client Relationship Center Service
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Mid-level
- Office
Client Services Coordinator
People Working Cooperatively Inc —Cincinnati, OH
- Full-time
- Mid-level
- High school diploma or GED
- 4 years
Quick Apply
14d
Manager, Customer Service
Michelman Inc. —Cincinnati, OH
- Monday to Friday
- Hybrid work
- Pass drug screening
- Mid-level
- 3 years
Quick Apply
Customer Care Manager
Arbor Homes —West Chester, OH
- Full-time
- Clean driving record
- Construction site
- Computer literacy
- Paid parental leave
- Health insurance
Customer Experience Lead
Cincinnati Children's Hospital —Cincinnati, OH
- $19.48 - $22.25 an hour
- Full-time
- Mid-level
- Supervising experience
- Children
Director Client Delivery
Ensemble RCM LLC —Blue Ash, OH
- $111,000 - $167,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
- Tuition reimbursement
Client Service Manager
U.S. Bank National Association —Cincinnati, OH
- $75,820 - $89,200 a year
- Full-time
- Office
- Business development
- Project management
- Paid holidays
- Disability insurance
1d
Customer Experience & Service Transformation Advisory Manager
Accenture —Cincinnati, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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Senior Director of Customer Service

Advanced Ground Systems Engineering
Cincinnati, OH

Quick Apply

Job Details

Full-time
$150,000 - $190,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Teamwork
Customer relationship building
Finance
Managing pricing strategies for product lines
Customer service
Contract management experience in manufacturing
Finance
Bachelor's degree
Customer relationship management
Aviation
Negotiating purchasing contracts
Profitability analysis
Manufacturing
OEM
Process management
Manufacturing company experience
Cross-functional communication
Senior leadership

Full Job Description

Position Summary

AGSE Tooling is seeking a strategic and results-oriented Sr. Director of Customer Operations to lead commercial operations, customer service, contract management, and pricing strategy initiatives that drive sales growth, operational excellence, customer satisfaction, and profitability.

This role serves as a key business leader responsible for overseeing customer service operations, managing customer and supplier agreements, developing pricing frameworks, and mitigating commercial risks. The Sr. Director of Customer Operations works closely with Sales, Operations, Engineering, Finance, and Executive Leadership to ensure customer requirements are effectively translated into profitable and executable business solutions.

The ideal candidate will bring extensive experience in customer operations, contract negotiation, pricing strategy, and commercial leadership within aerospace, manufacturing, defense, or other highly engineered industries.

Why Work Here

Lead a critical function that directly impacts revenue growth, profitability, and customer satisfaction
Partner closely with executive leadership on strategic business initiatives
Influence pricing strategy, contract negotiations, and commercial decision-making
Work with leading aerospace OEMs, MROs, airlines, and strategic suppliers
Opportunity to build scalable processes that support company growth
Join a growing aerospace tooling and ground support equipment manufacturer with a global customer base
Competitive compensation package and leadership growth opportunities

Key Responsibilities

1. Customer Operations Leadership

Lead and oversee customer service operations, including quote generation, order processing, and customer support activities
Establish and improve commercial processes that drive efficiency and customer satisfaction
Develop operational metrics and KPIs to measure team performance and customer service effectiveness
Drive continuous improvement initiatives throughout the customer operations organization

2. Contract Management & Commercial Risk

Draft, review, negotiate, and manage customer and supplier contracts
Oversee purchase agreements, terms and conditions, NDAs, service agreements, and other commercial documents
Manage the full contract lifecycle, including execution, obligations, change orders, renewals, and closeout
Identify and mitigate commercial, legal, financial, and operational risks within contracts and proposals
Support dispute resolution and contract claim management in collaboration with management and legal counsel
Develop and improve contract templates, processes, and compliance controls

3. Pricing Strategy & Profitability

Develop and maintain pricing models and frameworks aligned with business objectives
Analyze market trends, customer data, and competitor pricing to support pricing decisions
Conduct margin and profitability analysis to support revenue and growth goals
Partner with Sales and Business Development teams to align pricing strategies with market opportunities
Support proposal teams by reviewing bid terms and advising on contractual implications

4. Cross-Functional Collaboration

Collaborate closely with Sales, Operations, Engineering, Finance, and Supply Chain teams
Ensure technical, delivery, financial, and contractual requirements are properly communicated and executed
Support customer negotiations and strategic business opportunities
Ensure compliance with aerospace industry standards, customer requirements, and company policies

Requirements

Required

Bachelor's degree in Business, Operations, Supply Chain, Law, Finance, or related field
10+ years of experience in customer operations, sales operations, contract management, or commercial leadership roles
10+ years of experience within manufacturing, aerospace, defense, industrial, or highly engineered product environments
Strong experience negotiating complex commercial agreements and customer contracts
Demonstrated success developing pricing strategies, profitability models, and commercial frameworks
Strong understanding of commercial and government contracting practices
Experience working with OEMs, Tier 1 suppliers, strategic partners, and large enterprise customers
Ability to interpret engineering, procurement, and manufacturing documentation
Excellent leadership, communication, and relationship-building skills
Strong analytical, financial, and critical-thinking abilities

Preferred

MBA, JD, or other advanced business degree
Aerospace tooling, aviation, MRO, or ground support equipment experience
Experience operating within an ISO 9001:2015 certified manufacturing environment
Experience leading customer service, contract administration, or commercial operations teams
Experience supporting global customers and international business operations

What Success Looks Like

Improved customer satisfaction and operational responsiveness
Strong commercial controls that minimize risk and protect profitability
Effective contract negotiation and management processes
Improved pricing strategies that support revenue growth and margin objectives
Strong collaboration across Sales, Operations, Engineering, and Finance
High-performing customer operations team with measurable results
Successful management of customer relationships and contractual obligations

Compensation & Benefits

Base Salary: $175,000 - $190,000
Bonus: Annual bonus opportunity
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Tuition reimbursement
Career development opportunities

Compensation is based on experience, education, and qualifications.

Work Environment

This role is on-site in Cincinnati, Ohio 45215. Occasional travel may be required to support customer meetings, contract negotiations, supplier visits, and strategic business initiatives. Employees work primarily in an office environment while interacting regularly with customers, suppliers, and internal departments. Occasional visits to manufacturing or warehouse areas may be required. This role deals with international customers and vendors, and off hours may be required at times. Physical requirements include sitting, standing, walking, and lifting up to 25 pounds.

Pay: $150,000.00 - $190,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now or in the future require employer sponsorship for employment visa status (e.g., H-1B, TN, E-3, O-1, etc.)?
How many years of experience do you have leading customer operations, commercial operations, contract management, or sales operations teams?
Have you negotiated and managed complex commercial contracts with customers, suppliers, OEMs, or strategic partners?
Have you led cross-functional teams involving Sales, Operations, Finance, Engineering, Customer Service, or Supply Chain?
What is the largest customer service, commercial operations, or order management team you have directly managed?

Education:

Bachelor's (Preferred)

Experience:

Customer service: 10 years (Preferred)
Aerospace or Aviation: 5 years (Preferred)

Ability to Commute:

Cincinnati, OH 45215 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in cincinnati oh

Senior Director of Customer Service

Service Supervisor

Client Service Manager - Commercial Lines

Service Supervisor

Contact Center Manager

Contact Center Supervisor

Manager, Regulatory Customer Support (Banking)

Customer Service Account Manager

Multinational Network Manager

Customer Service Manager

Manager, Sales and Customer Service

Lead Call Center

Assistant Manager Client Relationship Center Service

Client Services Coordinator

Manager, Customer Service

Customer Care Manager

Customer Experience Lead

Director Client Delivery

Client Service Manager

Customer Experience & Service Transformation Advisory Manager

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