Top 13 Desktop support team leader Jobs in Cincinnati Oh

Automated Machine Support Specialist
SencorpWhite —Hamilton, OH
- $75,000 - $90,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Up to 50% travel
Quick Apply
End User Services Support
Weir Group —Covington, KY
- Full-time
- Mid-level
- Windows
- Travel
- Paid holidays
- Dental insurance
Solutions Support Team
Fastenal —West Chester, OH
- Full-time
- 18 years or older
- Inventory management
- Pass drug screening
- Paid holidays
- Disability insurance
11d
Technical Customer Service Specialist
BALLUFF INC —Florence, KY
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Health insurance
Manager, Technical Services
Ensemble RCM LLC —Blue Ash, OH
- $101,600 - $152,400 a year
- Full-time
- Research
- Office
- 3 years
- Tuition reimbursement
5d
IT Field Tech
WhiteWater Express Car Wash —Cincinnati, OH
- $55,000 - $60,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Training Lead-Truss
Alpine —Hamilton, OH
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Labvantage LIMS Support Engineer
Capgemini —Cincinnati, OH
- $73,150 - $174,000 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Paid holidays
- Disability insurance

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System Information Technician
Union Township —Cincinnati, OH
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Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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5d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
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10d

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desktop support team leader jobs near cincinnati oh

Automated Machine Support Specialist

SencorpWhite
Hamilton, OH

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Job Details

Full-time
$75,000 - $90,000 a year

Qualifications

Mechanical blueprint interpretation
Knowledge management
Customer communication
Electrical control panels
Machine troubleshooting
Industrial equipment troubleshooting
Blueprint dimension interpretation
Ethernet
Electrical troubleshooting
User guides
Pneumatic systems
IP networking
Motor control equipment
PLC networking
Mechanical troubleshooting
Standard operating procedures drafting

Full Job Description

LOCATION: Hamilton, Ohio

OVERVIEW

Responsible for providing advanced remote technical support for material and handling equipment, for creating and writing knowledge articles, and for providing training to customers and team members.

PRIMARY DUTIES AND RESPONSIBILITIES:

Resolve very complex or previously unknown problems requiring high level technical expertise and business acumen
Establish and maintain lines of communication with engineering on design, reliability and maintenance issues pertaining to our products.
Be the leader for launching a Technical Support Portal and ensure internal and external adoption
Recreate customer environments and problems to aid in troubleshooting/case resolution
Provide Root Cause Analysis (RCA); ensures information is captured for Knowledge repository
Analyze support cases pertaining to our products to isolate issues or trends with product or customer sites, providing weekly reports to leadership and quality with creative solutions that may minimize or eliminate concerning patterns or trends
Track support activity in Salesforce.com, and achieve measurable assigned department and employee goals while ensuring individual and team proficiency and compliance
Manage various customer priority case levels and situations, including problem resource management, customer communication and formal case escalations
Perform after-hours on-call rotations which may require evenings and weekends and assist on-call support staff with urgent issues they cannot resolve on their own.
May require travel to international/domestic sites to support Field Service
Assist in the development of proposal budgets
Assist with recruiting and training new personnel

SPECIFIC CHARACTERISTICS, SKILLS AND ABILITIES REQUIRED:

Takes a calm and mature approach to dealing with difficult problems and people
Able to maintain a positive attitude throughout the support process
Ability to multi-task and manage time well
Superior verbal and written communication skills
Ability to establish technical credibility with customers, peers and Engineers
Ability to create and write complex procedures and knowledge articles
Technical Skills Required:
- Reading Blueprints, Analog signals, 3 phase Power conversion, temperature measurement, Pneumatics
- Troubleshooting PLC, Electrical, Mechanical, Solenoids, Mechanical Relays, Solid State Relays
- Networking – TCP/IP, VPNs, Ethernet

EDUCATION, EXPERIENCE REQUIRED

BS in Computer Science or equivalent experience
Travel expected up to 50%
Technical Skills Desired
- PLC – Configuration, programming - Allen Bradley, TI, Omron, Siemens Step 7, Panasonic
- HMI Panels – Siemens, Panel Mate, Quick Panel, AB PanelView, Panasonic
- HMI Software – Siemens WinCC
- Servo – Delta Tau, Galil, Control Techniques, Lenze, Siemens Masterdrive/Sinamics, Resolvers, Encoders
- Computers – DOS, Windows 95/98/2000/XP/7/10 Visual Basic, Data Acquisition, VirtualBox
- Remote Access – pcAnywhere, TeamViewer, VNC, GoToAssist

Quick Apply

Refine Your Search

desktop support team leader jobs in cincinnati oh

Automated Machine Support Specialist

End User Services Support

Solutions Support Team

Technical Customer Service Specialist

Manager, Technical Services

IT Field Tech

Training Lead-Truss

Labvantage LIMS Support Engineer

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