Top 25 Desktop technician Jobs in Cincinnati Oh

Service Desk Technician, Level 2 (Cincinnati, OH)
The Salvation Army Eastern Territory —Cincinnati, OH
- $30.22 - $32.97 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
4d
Service Desk Technician Level 3 – MSP
Valeo Networks —Cincinnati, OH
- $65,000 - $80,000 a year
- Overtime
- Hybrid work
- 11+ years
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
3d
IT Desktop Technician III, Full-Time, First Shift, IS&T
UC Health, LLC —Cincinnati, OH
- Full-time
- Mid-level
- Analysis skills
- Associate's degree
- On-the-job training
Quick Apply
End User Support Specialist - Tier 1
Integres, LLC —Sharonville, OH
- Overtime
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Quick Apply
12d
IT Support Technician (Level 1)
Ghost Pepper Technologies —West Chester, OH
- $42,000 - $60,000 a year
- Overtime
- Background check
- Microsoft Outlook
- Windows
Quick Apply
1d
IT Technician
Nestlé Purina —Batavia, OH
- $49,000 - $70,000 a year
- High school diploma or GED
- 1 year
- Leadership
- Health insurance
- 401(k) matching
Desktop Support Technician
Ovation Workplace Services Inc —Cincinnati, OH
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
7d
IT Desktop Technician I, Full Time, Second Shift
UC Health, LLC —Cincinnati, OH
- 8 hour shift
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Desktop Support Technician - Erlanger, KY
ESP Global Services Limited —Erlanger, KY
- $50,000 - $52,000 a year
- 8 hour shift
- Research
- Mid-level
- Windows
Quick Apply
Help Desk Technician
Saint Ursula Academy —Cincinnati, OH
- $18 - $20 an hour
- School experience
- Google Workspace
- Windows
Quick Apply
IT Support Technician
TQL —Cincinnati, OH
- $17 - $26 an hour
- Full-time
- Mid-level
- Office
- Windows
- Relocation assistance
- Opportunities for advancement
Quick Apply
2d
Vitis Technologies Systems Analyst - Field Technician
Prosource —Blue Ash, OH
- Full-time
- Computer Science
- Mid-level
- Driver's License
RETAIL COMPUTER TECHNICIAN
Micro Center —Sharonville, OH
- From $15 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Field Services Representative
Boldyn Networks —Mason, OH
- $25 - $30 an hour
- Weekends as needed
- Google Workspace
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Parental leave
IT Field Technician
Jaid Technical Consulting, LLC —Cincinnati, OH
- $30 an hour
- Contract
- Customer service
- Mid-level
- In-person
- Flexible schedule
Quick Apply
4d
Field Systems Engineer
DHL eCommerce —Hebron, KY
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
Computer and Network Technician
Technology Tailor Made —Cincinnati, OH
- $18 - $20 an hour
- Part-time
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
Computer Technician
Blair Technology Group —Covington, KY
- From $18 an hour
- Overtime
- Background check
- 11+ years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Commercial Vehicle Inspector
Beacon Inspection —Cincinnati, OH
- $65 an hour
- Contract
- Hybrid work
- ASE Certification
- Mid-level
- Driver's License
- Mileage reimbursement
Quick Apply
Value Add Technician
BlueStar US —Hebron, KY
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Windows
Quick Apply
3d

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Service Desk Technician, Level 2 (Cincinnati, OH)

The Salvation Army Eastern Territory -
Cincinnati, OH

Apply Now

Job Details

Full-time
$30.22 - $32.97 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
403(b)
Life insurance

Qualifications

Smartphone (troubleshooting support)
Enterprise software
Incident management software
Software implementation
Hardware maintenance
Low-voltage system cabling
Driver's License
Email configuration (technical support)
Desktop (troubleshooting support)
Computer management
System testing
Customer support ticket management
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Overview:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.

This is a non-exempt Mid-level position requiring more in-depth technical knowledge and the ability to resolve complex issues. Involves mentoring Level 1 technicians and taking on greater responsibilities, including systems and network troubleshooting in providing superior technical support for users within the USE Territory.

This position requires approximately 35 hours of work per week and is onsite.

Responsibilities:

Individuals will be responsible for providing technical assistance and support to end-users, resolving IT issues, and ensuring the smooth operation of The Salvation Army technology environment. This includes incident and request management aligned with ITIL best practices, advanced troubleshooting, root cause analysis, knowledge management, project participation, and collaboration with Infrastructure, Networking, Security, and Application teams.

This position requires exceptional customer service, communication and organizational skills, strong technical troubleshooting abilities, sound judgment, and a working knowledge of Windows PCs, Macs, Microsoft 365, mobile devices, and related peripherals.

The responsibilities shall include, but not be limited to, the following:

1. Provide technical support for desktops, laptops, printers, mobile devices, and related peripherals, including incident logging, triage, escalation, and resolution.
2. Troubleshoot client-side network connectivity issues, remote access solutions, Microsoft 365 services, and enterprise applications.
3. Process approved service requests including account provisioning, password resets, access requests, software installations, and authorized configuration changes.
4. Diagnose and resolve complex technical issues involving hardware, software, operating systems, Microsoft 365 services, mobile devices, and network connectivity.
5. Perform advanced troubleshooting and diagnostic analysis prior to escalation to Infrastructure, Networking, Security, Application, or Vendor support teams.
6. Assist with identity and access management activities, multifactor authentication support, endpoint security validation, and adherence to organizational security standards.
7. Mentor and provide guidance to Service Desk Technician Level 1 personnel, assisting with troubleshooting techniques, procedures, and technical development.

8. Participate in Root Cause Analysis (RCA) and Problem Management activities to identify recurring issues and improve service delivery.
9. Assist in the deployment, configuration, testing, and support of hardware, software, operating systems, and enterprise technology solutions.
10. Participate in technology projects, workstation deployments, software rollouts, testing activities, and organizational technology initiatives.
11. Develop and maintain technical documentation, knowledge articles, troubleshooting guides, and operational procedures in support of Knowledge Management and Continual Service Improvement (CSI).
12. Coordinate with Infrastructure, Networking, Security, Application Support, and third-party vendors to resolve complex technical issues.
13. Perform fieldwork including installation, troubleshooting, replacement, and support of technology equipment at Salvation Army locations throughout the Territory.
14. Install, terminate, test, label, and troubleshoot structured cabling systems, including Ethernet and fiber optic cabling, in accordance with organizational standards.
15. Coordinate asset lifecycle activities including deployment, inventory validation, relocation, recovery, replacement, and retirement of technology assets.
16. Provide end-user training and guidance regarding approved technologies, cybersecurity awareness practices, and organizational systems.
17. Ensure compliance with organizational technology standards, software licensing requirements, cybersecurity policies, and operational procedures.
18. Maintain awareness of current technology trends, cybersecurity threats, service management practices, and industry best practices relevant to the role.
19. Perform other duties as assigned by the Service Desk Supervisor, IT Command Manager, or IT Leadership.
20. Any other duties as assigned.

Qualifications:

Associate's Degree in Information Technology, Computer Science, Information Systems, or equivalent combination of education, certifications, and relevant experience.
Minimum three (3) years of experience providing technical support in a Help Desk, Service Desk, Desktop Support, MSP, or similar enterprise IT environment.
Experience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online.
Experience with identity and access management, multifactor authentication, endpoint security, and cybersecurity best practices.
Experience utilizing ticketing and service management platforms for incident, request, escalation, problem management, and knowledge management activities.
Strong troubleshooting, analytical, and problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
Experience participating in technology deployments, system upgrades, software rollouts, testing activities, and enterprise technology projects.
Experience installing, testing, troubleshooting, and supporting structured cabling systems, including Ethernet and fiber optic cabling.
CompTIA A+, Network+, Microsoft, ITIL, or equivalent industry certifications preferred.
Valid Driver's License and willingness to travel throughout assigned support areas.

What We Offer

Generous Medical, Dental, Vision Benefits
TSA paid Life Insurance for Employees
Additional life insurance options for employees
Paid Time Off – Vacation, Sick, Personal days
403(b) retirement savings plan
Non-contributory Pension Plan
Professional Development
Federal holidays
Opportunities to give back and support our communities

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status

Apply Now

Refine Your Search

desktop technician jobs in cincinnati oh

Service Desk Technician, Level 2 (Cincinnati, OH)

Service Desk Technician Level 3 – MSP

IT Desktop Technician III, Full-Time, First Shift, IS&T

End User Support Specialist - Tier 1

IT Support Technician (Level 1)

IT Technician

Desktop Support Technician

IT Desktop Technician I, Full Time, Second Shift

Desktop Support Technician - Erlanger, KY

Help Desk Technician

IT Support Technician

Vitis Technologies Systems Analyst - Field Technician

RETAIL COMPUTER TECHNICIAN

Field Services Representative

IT Field Technician

Field Systems Engineer

Computer and Network Technician

Computer Technician

Commercial Vehicle Inspector

Value Add Technician

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