Top 73 Guest service agent Jobs in Cincinnati Oh

Front Desk Agent
Residence Inn by Marriott Kenwood —Cincinnati, OH
- Evening shift
- Residential
- Hotel
- High school diploma or GED
- Paid jury duty
- Paid holidays
Quick Apply
Hotel Front Desk Attendant - AM & PM - Part-Time
Hampton Inn & Suites Cincinnati/Kenwood —Cincinnati, OH
- $13 - $14 a year
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Hotel Front Desk Clerk - PM & AM Shift
Moxy Cincinnati Downtown —Cincinnati, OH
- $15 - $16 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Desk Supervisor
Westin Cincinnati —Cincinnati, OH
- $20 - $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Extended Stay America Cincinnati Blue Ash Kenwood Rd - Front Desk Agent
Aimbridge Hospitality —Blue Ash, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Hotel Front Desk Associate
Courtyard Cincinnati —Cincinnati, OH
- $14 - $15 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Hotel Front Desk Clerk
Hyatt Place Sharonville Convention Center —Sharonville, OH
- $14 - $15 an hour
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
11d
Hotel Front Desk Attendant
voco | The Clair —Cincinnati, OH
- $15 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Guest Service Agent
Homewood Suites by Hilton Newport —Newport, KY
- Evening shift
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Paid holidays
Quick Apply
5d
Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent
Aimbridge Hospitality —Blue Ash, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Hotel Front Desk
Home 2 Suites —Springdale, OH
- $14 - $15 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Night Audit Agent
Hyatt Regency Cincinnati —Cincinnati, OH
- $18 - $20 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Hotel Front Desk Agent - AM
Aloft Newport on the Levee —Newport, KY
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Hyatt Sharonville convention Center —Cincinnati, OH
- From $14 an hour
- Weekends as needed
- Hotel
- Cleaning
- In-person
- Paid time off
- Employee discount
Quick Apply
Guest Service Agent
Hilton Garden Inn Florence —Florence, KY
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
MCR Hotels —Milford, OH
- $15 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
Hampton Inn Blue Ash, Ohio Front Desk Agent
RAINMAKER TEAM LLC —Blue Ash, OH
- $13 - $15 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent at Cincinnati Marriott North
Crestview Management, LLC —West Chester, OH
- $16 an hour
- Full-time
- Hotel
- Organizational skills
- Computer skills
- 401(k)
- Vision insurance
Quick Apply
Hotel Front Desk Attendant
Fairfield Inn & Suites Newport Cincinnati —Newport, KY
- $14 - $15 an hour
- 8 hour shift
- Computer literacy
- Hotel
- High school diploma or GED
- Flexible schedule
Quick Apply
Front Desk Agent- Hampton Inn Blue Ash, Ohio
RAINMAKER TEAM LLC —Blue Ash, OH
- $13 - $16 an hour
- Full-time
- Hotel
- 1 year
- Communication skills
- Dental insurance
- 401(k)
Quick Apply

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Front Desk Agent

Residence Inn by Marriott Kenwood -
Cincinnati, OH

Quick Apply

Job Details

Benefits

Paid jury duty
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Bereavement leave

Qualifications

Customer communication

Full Job Description

Join Our Team at the Residence Inn Kenwood!

The Residence Inn Kenwood is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

About Us:
Working at the Residence Inn Kenwood offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Located just off I-71 next to Kenwood Towne Center, our all-suite hotel offers the perfect blend of comfort and convenience for guests and a fantastic work environment for our team. As part of our growing team, you will help create memorable experiences in a vibrant setting, with amenities like a heated indoor pool, a 24-hour fitness center, and spacious suites designed to help guests feel at home. We believe in supporting our team members, offering opportunities for growth and an environment where your contributions truly matter. If you're looking to advance your career in hospitality and be part of a dedicated and supportive team, join us at Residence Inn Kenwood.

Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Residence Inn Kenwood, Ohio, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
Hospitality or Front Desk Experience Preferred
A high school diploma or equivalent
Flexibility and Reliability: Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/cvgkr-residence-inn-kenwood/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Kenwood, Ohio! Apply today!

Quick Apply

Refine Your Search

guest service agent jobs in cincinnati oh

Front Desk Agent

Hotel Front Desk Attendant - AM & PM - Part-Time

Hotel Front Desk Clerk - PM & AM Shift

Front Desk Supervisor

Extended Stay America Cincinnati Blue Ash Kenwood Rd - Front Desk Agent

Hotel Front Desk Associate

Hotel Front Desk Clerk

Hotel Front Desk Attendant

Guest Service Agent

Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent

Hotel Front Desk

Night Audit Agent

Hotel Front Desk Agent - AM

Front Desk Agent

Guest Service Agent

Front Desk Agent

Hampton Inn Blue Ash, Ohio Front Desk Agent

Front Desk Agent at Cincinnati Marriott North

Hotel Front Desk Attendant

Front Desk Agent- Hampton Inn Blue Ash, Ohio

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