Top 12 help desk analyst Jobs in cincinnati oh

Desktop Analyst 1- Helpdesk
Belcan —Cincinnati, OH
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Health insurance
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2d
SAP FICO Business Analyst
Makino —Mason, OH
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Technical Support Analyst I
Apex Order Pickup Solutions —Mason, OH
- $20 - $25 an hour
- On call
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Quick Apply
Help Desk Analyst
General Revenue Corporation —Mason, OH
- $16 - $18 an hour
- Email
- Hybrid work
- English
- Windows
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Systems Analyst
METCUT RESEARCH ASSOC —Cincinnati, OH
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
7d
Servicenow Configuration Management Database Analyst III
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Computer science
- Computer Science
- Research
Senior Human Resource Business Technology Analyst
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- 5 years
- Research
- Office
Trans Systems Analyst
Verst Logistics —Erlanger, KY
- Monday to Friday
- Spanish
- Research
- Mid-level
Quick Apply
Director Infrastructure
Verst Logistics —Walton, KY
- Spanish
- Writing skills
- System design
Quick Apply
1d

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SAP FICO Business Analyst
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MedBen —Newark, OH
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IT Help Desk Support:* Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and…
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6d

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Desktop Analyst 1- Helpdesk

Belcan -
Cincinnati, OH

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Job Details

Full-time
$50,000 - $60,000 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Confidential information handling
Windows
Conflict management
Desktop applications
Computer networking

Full Job Description

A Desktop Analyst I-Helpdesk job in Cincinnati, OH is currently available at Belcan. This is a full-time direct position with benefits. In this role, you will apply your skills by providing technical support for all business products supported to internal users over the phone, through the ticketing system, and in-person out of the Information Technology Services Group (ITSG). This position will perform helpdesk support and desktop support. Candidates must have a passion for managing a large workload under tight deadlines as this team provides support for a variety of external customers with diverse technology solutions. Responsibilities will include providing the necessary support to address the customer's issues and/or requests in a manner that meets or exceeds agreed upon Service Level Agreements (SLAs) within operations. In addition, will provide First Call Resolution and occasionally backfill for the Helpdesk. Technicians are the foundation and at times the catalyst for building the knowledge base.

Job Duties:
Responsibilities and Daily Activities

Maintain a Helpdesk presence during business hours.
Answer incoming calls during business hours to gather the necessary information to create a

ticket on the customers behalf.

Actively work in the online ticketing system to triage, respond, and route tickets to the

appropriate teams in a timely manner to maintain department service level agreements.

Serve as escalation for internal/external customer for incidents, requests and inquiries for all

Business Products

Creating documentation and provide feedback on existing documentation to assist in building

or updating processes.

Occasionally field walk-up requests and 1st level Help Desk duties. Log and document detailed

ticket activity until resolution is complete and ticket is closed with customer

Provide deskside support
Collaborate with other analysts to determine resolutions for customer incidents and requests
Create knowledge base entries for solutions that may be repeatable so that others can

leverage against future incidents/requests

Make outbound calls to internal/external customers as part of the Incident Management

lifecycle

Setup new hires and perform moves
Keep Asset database updated
Other duties as assigned

Required Qualifications:
Skills and Requirements

Exceptional customer facing/customer service skills
Excellent conflict resolution skills
Solid understanding of Information Technology and computing systems
Solid networking fundamentals
Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint
Ability to help others while meeting individual performance goals
Reliable customer support
Competent technical troubleshooting
A passion for Service Improvement
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Able to manage sensitive and sometimes confidential information
Eligible for US Government security clearance

Preferred Qualifications & Skills:

Demonstrated a desire for self-directed education regarding IP, Networking and VOIP technologies
Experience of managing 3rd parties and 3rd party delivered services
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Knowledge of ITIL disciplines
Willingness to support and mentor junior staff

We provide a competitive pay and benefits package. This position is offering a salary range of $50,000 to $60,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance, 401(k), education assistance, paid time off, including PTO, holidays, and any other paid leave required by law.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

help desk analyst jobs in cincinnati oh

Desktop Analyst 1- Helpdesk

SAP FICO Business Analyst

Technical Support Analyst I

Help Desk Analyst

Systems Analyst

Servicenow Configuration Management Database Analyst III

Senior Human Resource Business Technology Analyst

Trans Systems Analyst

Director Infrastructure

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