Top 17 it service manager Jobs in cincinnati oh

Service Delivery Manager (SDM)
Capgemini —Cincinnati, OH
- $88,544 - $207,401 a year
- Full-time
- Remote
- Computer Science
- Engineering
- 11+ years
- Paid holidays
- Disability insurance
Tier 3 IT Support Specialist
Council on Aging of Southwestern Ohio —Blue Ash, OH
- $55,000 - $68,000 a year
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Windows
- Health savings account
- Paid holidays
Quick Apply
Global Service Desk Manager
Resilience US, LLC —West Chester, OH
- $130,000 - $193,750 a year
- Full-time
- Computer Science
- 11+ years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Treasury and Payment Services, Liquidity Product Manager
U.S. Bank National Association —Cincinnati, OH
- $119,765 - $140,900 a year
- Full-time
- Continuous improvement
- Product management
- US work authorization
- Paid holidays
- Disability insurance
Technology Consulting_Managed Services_SAP Operations and Delivery_Manager
EY —Cincinnati, OH
- $116,800 - $243,200 a year
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
National Technical Manager
ALS Global —Cincinnati, OH
- Weekends as needed
- Hybrid work
- 5 years
- Office
- Master's degree
2d
Technology Strategy Manager/Sr Manager, Financial Services
Accenture —Cincinnati, OH
- $87,400 - $253,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
- Paid holidays
- Disability insurance
National Technical Manager
ALS —Cincinnati, OH
- Weekends as needed
- Hybrid work
- 5 years
- Office
- Master's degree
2d
Onshore Oracle Field Service Lead
Deloitte —Cincinnati, OH
- $125,000 - $155,000 a year
- Full-time
- Oracle
- Computer Science
- 3 years
Salesforce Life Science Patient Service Delivery Lead
Accenture —Cincinnati, OH
- $122,700 - $302,400 a year
- Full-time
- 5 years
- Machine learning
- US work authorization
- Paid holidays
- Disability insurance
North America IT Operations Services Manager
Prysmian Group —Highland Heights, KY
- 7 years
- Computer Science
- HIPAA
Systems Engineer - Tier 1
Emerge IT Solutions, LLC —Florence, KY
- Overtime
- Writing skills
- Mid-level
- Windows
SAP S/4 Service Management Lead - Industrial
Accenture —Cincinnati, OH
- $122,700 - $338,300 a year
- Full-time
- 8 years
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance

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Valid driver’s license in current state of residence. Ability to obtain state and local low-voltage licenses. Low voltage, network or electrical (Preferred).
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Kao Corporation —Cincinnati, OH
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Service Delivery Manager (SDM)

Capgemini -
Cincinnati, OH

Apply Now

Job Details

Full-time
$88,544 - $207,401 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance

Qualifications

Enterprise software

Full Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

About the job you're considering

The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape. The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business-critical enterprise and engineering R&D systems, while acting as the primary interface between delivery teams and client stakeholders

Location:

Cincinnati, remote work permitted with travel.

Your Role:

Own end-to-end ADM delivery for PLM (3DEXPERIENCE), MES, and regulated compliance applications.
Ensure SLA, KPI, and service quality compliance across L1/L2/L3 support operations.
Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect reduction.
Oversee PLM–MES–ERP integration stability, enhancements, fixes, and release deployments.
Ensure audit readiness, regulatory compliance (GxP, SOX, ISO), and adherence to validation and quality standards.
Act as the single point of contact for ADM service governance, client engagement, and stakeholder management.
Drive governance cadence, financial tracking, automation, productivity improvement, and continuous service optimization.

Your skills and experience:

12+ years of enterprise application delivery experience, including 5+ years in Service Delivery or Delivery Manager roles.
Strong hands-on experience managing PLM and/or MES ADM/AMS engagements in regulated environments.
Deep knowledge of PLM platforms (Dassault ENOVIA/3DEXPERIENCE, Teamcenter, Windchill) and MES systems.
Solid understanding of PLM–MES–ERP integrations and enterprise application landscapes.
Experience with ITIL processes, ServiceNow/JIRA, and delivery governance frameworks.
Ability to lead global onshore–offshore teams with strong client-facing communication and escalation skills.
Exposure to technologies such as Veeva, Boomi, Java full stack, Python, .NET, Databricks, and Power BI.
Bachelor’s degree in engineering, Computer Science, or equivalent
ITIL Foundation / Intermediate and any PLM/MES platform certification is a plus.

The base compensation range for this role in the posted location is: $88,544 - $207,401/year

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

Life and disability insurance

Employee assistance programs

Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Apply Now

Refine Your Search

it service manager jobs in cincinnati oh

Service Delivery Manager (SDM)

Tier 3 IT Support Specialist

Global Service Desk Manager

Treasury and Payment Services, Liquidity Product Manager

Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

National Technical Manager

Technology Strategy Manager/Sr Manager, Financial Services

National Technical Manager

Onshore Oracle Field Service Lead

Salesforce Life Science Patient Service Delivery Lead

North America IT Operations Services Manager

Systems Engineer - Tier 1

SAP S/4 Service Management Lead - Industrial

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