Top 665 Media director Jobs in Cincinnati Oh

Senior Director of Customer Service
Advanced Ground Systems Engineering —Cincinnati, OH
- $150,000 - $190,000 a year
- Full-time
- Customer service
- Office
- Finance
- Paid holidays
- Health insurance
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Director of Global Supply Chain Operations
Confidential —Cincinnati, OH
- $180,000 - $190,000 a year
- Full-time
- 11+ years
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
13d
Director Digital Media Performance
Goodwin Recruiting —Cincinnati, OH
- Full-time
- 8 years
- Analysis skills
- Presentation skills
- Paid training
- Health insurance
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Product Director
Atlas Air —Erlanger, KY
- $155,000 - $218,000 a year
- Hybrid work
- 5 years
- Writing skills
- Product management
- Health insurance
- Dental insurance
6d
Community Operations Director
Associa Real Property Management —Mason, OH
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
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Director of Marketing and Patron Experience
Cincinnati Ballet —Cincinnati, OH
- From $90,000 a year
- Full-time
- Background check
- Marketing
- 8 years
- Health savings account
- Health insurance
Quick Apply
1d
Regional Director of Operations
S&S Activewear LLC —West Chester, OH
- $175,000 - $220,000 a year
- Full-time
- Background check
- Spanish
- 7 years
- Disability insurance
- Health insurance
Quick Apply
1d
Associate Creative Director (Art)
Procter & Gamble —Cincinnati, OH
- $110,000 - $165,300 a year
- Full-time
- 5 years
- Office
- Mentoring
5d
Senior Director, Product Marketing
AtriCure —Cincinnati, OH
- $200,000 - $275,000 a year
- Background check
- Up to 50% travel
- Marketing
- Paid parental leave
- Health insurance
Brand Communications Director
Procter & Gamble —Mason, OH
- $144,000 - $190,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
13d
Director of Marketing and Communications
FBT Gibbons LLP —Cincinnati, OH
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Analysis skills
- Profit sharing
- Paid parental leave
Real Estate Strategy Director
PRICE WATERHOUSE COOPERS —Cincinnati, OH
- $122,500 - $504,500 a year
- 5 years
- Business development experience
- Bachelor's degree
- Paid holidays
- Health insurance
Director Partnership Success, RevX
Ensemble RCM LLC —Blue Ash, OH
- Full-time
- SQL
- Travel
- Computer skills
- Tuition reimbursement
Content House Strategy Director
Procter & Gamble —Cincinnati, OH
- $144,000 - $190,000 a year
- Full-time
- 7 years
- Marketing
- Writing skills
Reporting & Analytics Director
U.S. Bank National Association —Cincinnati, OH
- $149,515 - $175,900 a year
- Full-time
- Office
- SQL
- Presentation skills
- Paid holidays
- Disability insurance
1d
Refreshment Brand Director
Perfetti Van Melle —Erlanger, KY
- 7 years
- Marketing
- Bachelor's degree
- Paid holidays
- Health insurance
9d
Director Digital Content – Personal Health Care
Procter & Gamble —Mason, OH
- $144,000 - $190,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Bachelor's degree
Parks and Recreation Director
City of Fairfield (OH) —Fairfield, OH
- $111,018 - $166,527 a year
- Full-time
- Driver's License
- Bachelor's degree
- Continuous improvement
Director Partnership Success
Ensemble RCM LLC —Blue Ash, OH
- $111,800 - $167,700 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Work from home
After School Program Director
Queen City —Cincinnati, OH
- $20 - $22 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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Senior Director of Customer Service

Advanced Ground Systems Engineering
Cincinnati, OH

Quick Apply

Job Details

Full-time
$150,000 - $190,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Teamwork
Customer relationship building
Finance
Managing pricing strategies for product lines
Customer service
Contract management experience in manufacturing
Finance
Bachelor's degree
Customer relationship management
Aviation
Negotiating purchasing contracts
Profitability analysis
Manufacturing
OEM
Process management
Manufacturing company experience
Cross-functional communication
Senior leadership

Full Job Description

Position Summary

AGSE Tooling is seeking a strategic and results-oriented Sr. Director of Customer Operations to lead commercial operations, customer service, contract management, and pricing strategy initiatives that drive sales growth, operational excellence, customer satisfaction, and profitability.

This role serves as a key business leader responsible for overseeing customer service operations, managing customer and supplier agreements, developing pricing frameworks, and mitigating commercial risks. The Sr. Director of Customer Operations works closely with Sales, Operations, Engineering, Finance, and Executive Leadership to ensure customer requirements are effectively translated into profitable and executable business solutions.

The ideal candidate will bring extensive experience in customer operations, contract negotiation, pricing strategy, and commercial leadership within aerospace, manufacturing, defense, or other highly engineered industries.

Why Work Here

Lead a critical function that directly impacts revenue growth, profitability, and customer satisfaction
Partner closely with executive leadership on strategic business initiatives
Influence pricing strategy, contract negotiations, and commercial decision-making
Work with leading aerospace OEMs, MROs, airlines, and strategic suppliers
Opportunity to build scalable processes that support company growth
Join a growing aerospace tooling and ground support equipment manufacturer with a global customer base
Competitive compensation package and leadership growth opportunities

Key Responsibilities

1. Customer Operations Leadership

Lead and oversee customer service operations, including quote generation, order processing, and customer support activities
Establish and improve commercial processes that drive efficiency and customer satisfaction
Develop operational metrics and KPIs to measure team performance and customer service effectiveness
Drive continuous improvement initiatives throughout the customer operations organization

2. Contract Management & Commercial Risk

Draft, review, negotiate, and manage customer and supplier contracts
Oversee purchase agreements, terms and conditions, NDAs, service agreements, and other commercial documents
Manage the full contract lifecycle, including execution, obligations, change orders, renewals, and closeout
Identify and mitigate commercial, legal, financial, and operational risks within contracts and proposals
Support dispute resolution and contract claim management in collaboration with management and legal counsel
Develop and improve contract templates, processes, and compliance controls

3. Pricing Strategy & Profitability

Develop and maintain pricing models and frameworks aligned with business objectives
Analyze market trends, customer data, and competitor pricing to support pricing decisions
Conduct margin and profitability analysis to support revenue and growth goals
Partner with Sales and Business Development teams to align pricing strategies with market opportunities
Support proposal teams by reviewing bid terms and advising on contractual implications

4. Cross-Functional Collaboration

Collaborate closely with Sales, Operations, Engineering, Finance, and Supply Chain teams
Ensure technical, delivery, financial, and contractual requirements are properly communicated and executed
Support customer negotiations and strategic business opportunities
Ensure compliance with aerospace industry standards, customer requirements, and company policies

Requirements

Required

Bachelor's degree in Business, Operations, Supply Chain, Law, Finance, or related field
10+ years of experience in customer operations, sales operations, contract management, or commercial leadership roles
10+ years of experience within manufacturing, aerospace, defense, industrial, or highly engineered product environments
Strong experience negotiating complex commercial agreements and customer contracts
Demonstrated success developing pricing strategies, profitability models, and commercial frameworks
Strong understanding of commercial and government contracting practices
Experience working with OEMs, Tier 1 suppliers, strategic partners, and large enterprise customers
Ability to interpret engineering, procurement, and manufacturing documentation
Excellent leadership, communication, and relationship-building skills
Strong analytical, financial, and critical-thinking abilities

Preferred

MBA, JD, or other advanced business degree
Aerospace tooling, aviation, MRO, or ground support equipment experience
Experience operating within an ISO 9001:2015 certified manufacturing environment
Experience leading customer service, contract administration, or commercial operations teams
Experience supporting global customers and international business operations

What Success Looks Like

Improved customer satisfaction and operational responsiveness
Strong commercial controls that minimize risk and protect profitability
Effective contract negotiation and management processes
Improved pricing strategies that support revenue growth and margin objectives
Strong collaboration across Sales, Operations, Engineering, and Finance
High-performing customer operations team with measurable results
Successful management of customer relationships and contractual obligations

Compensation & Benefits

Base Salary: $175,000 - $190,000
Bonus: Annual bonus opportunity
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Tuition reimbursement
Career development opportunities

Compensation is based on experience, education, and qualifications.

Work Environment

This role is on-site in Cincinnati, Ohio 45215. Occasional travel may be required to support customer meetings, contract negotiations, supplier visits, and strategic business initiatives. Employees work primarily in an office environment while interacting regularly with customers, suppliers, and internal departments. Occasional visits to manufacturing or warehouse areas may be required. This role deals with international customers and vendors, and off hours may be required at times. Physical requirements include sitting, standing, walking, and lifting up to 25 pounds.

Pay: $150,000.00 - $190,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now or in the future require employer sponsorship for employment visa status (e.g., H-1B, TN, E-3, O-1, etc.)?
How many years of experience do you have leading customer operations, commercial operations, contract management, or sales operations teams?
Have you negotiated and managed complex commercial contracts with customers, suppliers, OEMs, or strategic partners?
Have you led cross-functional teams involving Sales, Operations, Finance, Engineering, Customer Service, or Supply Chain?
What is the largest customer service, commercial operations, or order management team you have directly managed?

Education:

Bachelor's (Preferred)

Experience:

Customer service: 10 years (Preferred)
Aerospace or Aviation: 5 years (Preferred)

Ability to Commute:

Cincinnati, OH 45215 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

media director jobs in cincinnati oh

Senior Director of Customer Service

Director of Global Supply Chain Operations

Director Digital Media Performance

Product Director

Community Operations Director

Director of Marketing and Patron Experience

Regional Director of Operations

Associate Creative Director (Art)

Senior Director, Product Marketing

Brand Communications Director

Director of Marketing and Communications

Real Estate Strategy Director

Director Partnership Success, RevX

Content House Strategy Director

Reporting & Analytics Director

Refreshment Brand Director

Director Digital Content – Personal Health Care

Parks and Recreation Director

Director Partnership Success

After School Program Director

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