Top 46 Service desk manager Jobs in Cincinnati Oh

Customer Service Manager
EcoShield Pest Solutions —Fairfield, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
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11d
IT Help Desk Manager
Thomas More University —Crestview Hills, KY
- Weekends as needed
- Mid-level
- 3 years
- Supervising experience
Help Desk Technician
Donnellon McCarthy Enterprises —Cincinnati, OH
- $40,000 - $50,000 a year
- Mid-level
- Continuous improvement
- Communication skills
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Assistant Manager Client Relationship Center Service
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Mid-level
- Office
Help Desk Support Specialist Sr.
Weltman, Weinberg & Reis Co., LPA —Cincinnati, OH
- $23.94 - $31.15 an hour
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Operations Support Manager
altafiber —Cincinnati, OH
- Mid-level
- Bachelor's degree
- Organizational skills
Quick Apply
1d
Talent Acquisition System Administrator
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Computer literacy
- Research
- Mid-level
Information Technology Service Desk Co-op - Fall 2026
Messer Construction Co. —Cincinnati, OH
- Part-time
- Pass drug screening
- Office
- SQL
Quick Apply
Hybrid Analyst
Encore Technologies —Cincinnati, OH
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Senior Human Resource Business Technology Analyst
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- 5 years
- Research
- Office
Manager, IT Operations
RHINESTAHL CORPORATION —Mason, OH
- AWS
- Travel
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
13d
Technical Product Support Specialist
CommuniCare Health Services Corporate —Blue Ash, OH
- Full-time
- HIPAA
- Office
- Bachelor's degree
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Database Administrator
Legal Aid Society Cincinnati —Cincinnati, OH
- From $70,000 a year
- Full-time
- Microsoft Access
- Computer Science
- System design
- Dental insurance
- Paid time off
8d
NOC Technician - Cincinnati, OH
DartPoints —Cincinnati, OH
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
IT Support Technician
ORS Nasco —Cincinnati, OH
- Weekends as needed
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
8d
Investment Data Analyst II
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Writing skills
- Mid-level
- Office
Software and Applications System Administrator
Range USA —Blue Ash, OH
- Full-time
- Inventory management
- Mid-level
- Travel
- Paid training
- Health insurance
Quick Apply
IT Support Specialist Tier 1
Prosource —Blue Ash, OH
- Full-time
- Mid-level
- Windows
- 3 years
IT Director
Lahlouh —Blue Ash, OH
- Full-time
- Office
- Windows
- Microsoft Office
Quick Apply
14d
IT Support Specialist
JTM Food Group —Harrison, OH
- Call employer
- System design
- Mid-level
- 3 years
- Profit sharing
- 401(k)
Quick Apply

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Customer Service Manager

EcoShield Pest Solutions -
Fairfield, OH

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
11 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Workplace dispute resolution
Supervising experience

Full Job Description

4368 Muhlhauser Rd. Fairfield, Ohio 45014

Customer Service Manager

Position Summary

The Customer Service Manager oversees a team of Customer Service Representatives, ensuring exceptional customer service and achievement of key performance goals. This role drives team performance through coaching, process improvement, compliance oversight, and collaboration with leadership to enhance the customer experience.

Responsibilities

Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.

Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency.

Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements.

Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements.

Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth.

Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication.

Qualifications and Requirements

Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role.

Experience with pest management software systems preferred.

Why Work for EcoShield Pest Solutions?

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

EcoShield Pest Solutions is proud to offer competitive pay and full benefits!

Weekly Pay – get paid every Friday!

Paid sick and vacation time along with 10 company-paid holidays.

Comprehensive benefits package including medical, dental, and vision options.

401(k) with a competitive match.

Access to the Employee Assistance Program (EAP).

Discounted pest control services for employees and their friends and family.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $50,000 and $60,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

Requires prolonged periods of sitting at a desk or workstation

Frequent use of hands and fingers for typing and using a computer mouse

Occasionally lift and carry office materials or supplies up to 25 pounds

Requires clear vision for reading documents, computer screens, and other office materials

Work is inside a climate-controlled office with quiet to moderate noise level

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

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Refine Your Search

service desk manager jobs in cincinnati oh

Customer Service Manager

IT Help Desk Manager

Help Desk Technician

Assistant Manager Client Relationship Center Service

Help Desk Support Specialist Sr.

Operations Support Manager

Talent Acquisition System Administrator

Information Technology Service Desk Co-op - Fall 2026

Hybrid Analyst

Senior Human Resource Business Technology Analyst

Manager, IT Operations

Technical Product Support Specialist

Database Administrator

NOC Technician - Cincinnati, OH

IT Support Technician

Investment Data Analyst II

Software and Applications System Administrator

IT Support Specialist Tier 1

IT Director

IT Support Specialist

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