JOB SUMMARY
The Technical Service Engineer’s responsibilities include:
- Management and internal distribution of OEM technical documentation and communications including Service Bulletins, Advisories, Stop Orders (SO), Tech Memo (TM), New Tool Notice (NTN).
- Resolve technical submittals, encompassing OEM design challenges and supplier nonconformities (NCRs).
- Provide technical product support to quality, supply chain, and customer service functions.
JOB DUTIES AND RESPONSIBILITIES
1.Participate/attend OEM Scorecard and other meetings to solicit design and status changes, for example, tools that have been cancelled and obsoleted, have safety concerns, and/or are new designs being launched.
2.Manage technical documentation and internal distribution of OEM technical documentation for example Service Bulletins, Advisories, Stop Orders (SO), Tech Memos (TM), New Tooling Notices (NTN), presentations, updates to CRTL, and tracking sheets being changed (Scorecard Email).
3.Lead and manage technical submittals and communications for OEM design issues and supplier nonconformities including:
- Tracking and driving resolution/closure.
- Preparing rework instructions for obsoleted and cancelled tools.
- -Communicating changes to sourcing/suppliers with open POs of design issues and remedies.
- Investigating customer complaints to determine validity and corrective actions.
- Communicating design issues identified by other licensees.
- Managing forms and documents including Customer Problem Reports (CPR) and Supplier or quality design issues identified before tool shipment - Source Problem Report (SPR) for GE design issues, Deviation (Deviation Form) for SAFRAN deign issues, and Supplier or AGSE requested non-conformance deviation (ENMS)
4. Assist purchasing and quality in the following activities:
- Supplier selection, evaluation, and resolution of technical issues and questions.
- Supplier training on specifications, prints, and other technical and quality documentation.
- Disposition/resolution of supplier non-conformance reports (NCRs).
- Metrics as required.
- Compliance with European Union CE directives.
5. Support customer service:
- Prepare workscope tool lists and maintain configurator in support of customer RFQs and inquiries
- Respond to inquiries including calls, and e-mails conveying requests for technical product support.
- Participate in TI Meetings to resolve issues and answer questions.
6. Manage core dolly preventative maintenance program including maintenance process updates, dolly receiving, final inspection, repairs/refurbishments, invoicing, documentation retention.
7. Prepare status updates to support management meetings.
8. Function as interface with the OEM technical teams.
9. Prepare work scope documents and provide training.
10. Act as the primary interface and provide technical support to OEM teams as needed.
11. All other duties as assigned by management.
JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
- BS in Engineering (Mechanical, Civil, Aeronautical, Industrial) or 5 years of related experience.
- Proficient in oral and written communication.
- Capable of reading blueprints and understanding of drawing symbols including geometric tolerancing (ANSI Y14.5).
- Understanding of mechanics, materials, and manufacturing techniques.
- Familiar with CAD software systems preferably AutoCad, CATIA, and UG.
- Ability to author reports and correspondence.
- Ability to establish and meet goals and objectives.
- Ability to analyze and interpret customer/government standards.
- Ability to schedule, organize and manage activities of others.
- Ability to communicate effectively, verbally and in writing, with suppliers and functional team employees.
- Ability to travel as needed to customer, supplier, and corporate locations.
- Excellent computer skills.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Employees work under typical office conditions, and the noise level is usually quiet to moderate. In certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions and loud, prolonged noise.
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Are you able to read and interpret technical drawings and blueprints?
- Are you willing and able to travel internationally if needed, and do you currently have a valid passport?
- What types of Manufacturing environments have you worked in? (required)
- Describe any experience you have using measurement or inspection tools such as calipers, micrometers, or gauges.
- This role requires communication with customers and internal teams. Please describe your customer-facing or cross-functional coordination experience.
Education:
Experience:
- Microsoft Excel: 2 years (Preferred)
Ability to Commute:
- Cincinnati, OH 45215 (Required)
Work Location: In person
