Top 434 Customer service representative Jobs in City Of Richmond Va

Customer Service Specialist
City of Richmond, VA —Richmond, VA
- $25.09 - $29.13 an hour
- Full-time
- Bilingual
- Basic math
- Research
- Tuition reimbursement
- Referral program
7d
Customer Service Representative
Victory Pest Management —Richmond, VA
- $18 - $22 an hour
- Full-time
- Remote
- Administrative experience
- Communication skills
- Entry level
- Health insurance
- Employee discount
Quick Apply
7d
Customer Service Representative
Research Marketing and Innovations Inc. —Richmond, VA
- $18 - $24 an hour
- Urgently hiring
- Background check
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Customer Service Associate
The Travelers Companies, Inc. —Richmond, VA
- $37,400 - $61,600 a year
- Monday to Friday
- Hybrid work
- High school diploma or GED
- Children
- Communication skills
- Wellness program
- Paid holidays
14d
Office & Customer Service Assistant
CityParking Inc. —Richmond, VA
- $18 - $21 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Live chat agent
The Nurse Dolls 2.0 —Richmond, VA
- $20 - $28 an hour
- Children
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Specialist
Ameritech Construction —Richmond, VA
- $25 - $40 an hour
- Urgently hiring
- Sales
- No experience needed
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Choice Waste Services —Chester, VA
- From $22 an hour
- Full-time
- Background check
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Representative
Caliber —Richmond, VA
- Full-time
- Writing skills
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Service Coordinator
Minuteman Security Technologies Inc —Richmond, VA
- $24.50 - $36.75 an hour
- Overtime
- Mid-level
- Microsoft Office
- Administrative experience
- Paid holidays
13d
Client Services Representative II- 2nd Shift
Bank of America —Richmond, VA
- $25.00 - $27.63 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
Customer Service Representative
Woodfin-Your Home Team —Richmond, VA
- $20 - $25 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- Continuous improvement
- Paid training
- Health savings account
Quick Apply
Call Center Specialist - hybrid position!
Virginia Women's Center —Richmond, VA
- $17.50 - $18.75 an hour
- 8 hour shift
- Hybrid work
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Senior Customer Service Representative
Chesterfield County, VA —Chesterfield, VA
- $45,723 - $61,725 a year
- Full-time
- Computer literacy
- Basic math
- Mid-level
1d
Client Service Specialist
TowneBank —Glen Allen, VA
- $40,000 - $60,000 a year
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Communication skills
- Profit sharing
- Paid training
Customer Service Representative I
Porvair Filtration Group Inc —Ashland, VA
- $50,000 - $58,240 a year
- ERP systems
- Office
- High school diploma or GED
- 401(k) matching
Quick Apply
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Richmond, VA
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
Customer Service Associate
Wawa, Inc. —Richmond, VA
- $15.00 - $18.75 an hour
- Part-time
- Entry level
DMV Customer Service Generalist (Multi Hire) Richmond District-Position #01200
Department of Motor Vehicles —Richmond, VA
- From $41,000 a year
- Online Application
- Background check
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
5d
Customer Service Rep II
GRTC Transit System —Richmond, VA
- $37,440 a year
- Weekends as needed
- Spanish
- Computer literacy
- English

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Customer Service Specialist

City of Richmond, VA -
Richmond, VA

Apply Now

Job Details

Full-time
$25.09 - $29.13 an hour
7 days ago

Benefits

Tuition reimbursement
Referral program

Qualifications

Financial data reconciliation
High school diploma or GED

Full Job Description

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

This employee class provides front-line customer service, citizen assistance, and revenue processing. Extensive data entry and account reconciliation. Strong ability to handle escalated inquiries, respectively, as well as conduct research, and adjustments for all manner of account queries. May serve as a lead worker. Ability to address customer complaints, billing queries and processes changes to accounts. Work will include entering data into an assigned system; researching and correcting account errors, and system defects; assisting with training of employees; creating bills; processing account adjustments; calculating and processing refunds; responding to phone calls, emails, and in-person inquiries; reconciling funds received; transmitting and posting electronic files; operating machines, and remittance processors; and performing basic clerical functions such as filing, utilizing computers, printers, issuing correspondence, mail sorting, etc.

Supervision Exercised/Received:

Exercised: This classification typically does not supervise other employees, but may assist the supervisor with supervision duties, and/or act as a lead worker.
Received: This classification typically reports to a supervisor or manager.
Note: Other reporting relationships may apply.

Duties include but are not limited to

Provides customer service account support activities such as investigating and researching account information and history; processing and adjusting customer accounts; performing billing and account reconciliation; clearing billing exceptions and correcting billing errors; following up on service orders; and processing refunds.
Provides routine and advanced-level customer service, handling basic and escalated inquiries. Assists customers, departments, and employees by providing information, handling requests, and researching and responding to inquiries over the telephone, email, and in-person.
Performs data entry. Prepares reports, spreadsheets, and other documentation.
Performs other clerical and administrative duties, as required.

Qualifications, Special Certifications and Licenses

Knowledge (some combination of the following):

Proficient communication skills, ability to create correspondence internally and externally
Ability to adhere to deadlines
Adhere to customer service policies and procedures
Experience with Municipal governments
City of Richmond Assessors File
Familiarity using accounting and standard office equipment and programs
Understand and implement principles, methods, and practices of accounting
Ability to analyze and interpret fiscal and accounting data and to prepare appropriate statements and reports

Skills (some combination of the following):

EnerGov
Proficient in accounting practices
Proficiency with Accounts Receivable
Proficiency with Accounts Payable
Proficiency at Microsoft Office Suite
Proficient in Data entry and reconciliation
Diplomacy
Problem-solving
Account management
Strong Oral and written communication skills
Interpersonal communication
Basic mathematics
Customer service
Researching
Interacting with potentially irate or irrational customers

Abilities (some combination of the following):

Multi-task
Listen attentively
Analyze information
Work with diverse populations
Work in a fast-paced environment
Analyze data to resolve customer issues or concerns

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

Bilingual preferred

MINIMUM TRAINING AND EXPERIENCE:

High School Diploma or GED
Four years of customer service and payment processing, reconciliation and adjustment experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, see, hear, finger (pick, pinch, type, or otherwise work primarily with fingers), and use substantial repetitive motions of the wrists, hands and fingers. The employee is occasionally required to stoop, kneel, crouch, walk and reach extending hands and arms in any direction. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [email protected].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

Apply Now

Refine Your Search

customer service representative jobs in city of richmond va

Customer Service Specialist

Customer Service Representative

Customer Service Representative

Customer Service Associate

Office & Customer Service Assistant

Live chat agent

Customer Service Specialist

Customer Service Representative

Customer Service Representative

Service Coordinator

Client Services Representative II- 2nd Shift

Customer Service Representative

Call Center Specialist - hybrid position!

Senior Customer Service Representative

Client Service Specialist

Customer Service Representative I

Customer Service Representative - Seasonal

Customer Service Associate

DMV Customer Service Generalist (Multi Hire) Richmond District-Position #01200

Customer Service Rep II

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