Position Summary:
This position is established for the purpose of providing knowledgeable, helpful and efficient sales staff to provide orderly shipping, billing and order tracking for commercial accounts engaged in large projects or in multiple projects. The Inside Sales Coordinator functions to process incoming orders from Contractors, job-site Foremen or Outside Salesmen so as to provide timely shipping of various materials to proper job locations and the correct billing of such shipments. Additionally the Inside Sales Coordinator provides the infrastructure to place in inventory and ship when required, merchandise that is not customarily a part of the inventory of Brown Lumber & Building Supply, Inc. The Inside Sales Coordinator assures that products billed at the price associated with any particular shipment is the price quoted by the company on that specific job
Essential Position Functions:
- Establish communication channels with Outside Salesmen, Contractors or Foremen for each job to be serviced.
- Maintain physical and/or electronic files on each active job being serviced.
- Receive and process authorized instructions for product shipment to a current job from Contractor, Foreman or Outside Salesman.
- Create billing documents for each job shipment assuring that job name, location, pricing, products ordered and special instructions are in compliance with the master order for that particular job.
- Provide Contractor, Foreman, Outside Salesmen or Sales Manager with accurate information as required as to status of job shipments, amount of materials shipped to date, amount of materials remaining to be shipped and inventory status of materials needed to complete the job in question.
- Review incoming orders to assure necessary inventory to service the job is in place or will be in place at Brown Lumber & Building Supply, Inc. at the time needed for shipment. Order, in a timely manner, for inventory any ”non-inventory” items required for a particular job and apply pricing per instructions from Sales Manager, Outside Salesman. or apply standard mark-up procedures.
Knowledge, Skills and Abilities:
The Inside Sales Coordinator is required to have a working knowledge of the scope of products commonly inventoried by Brown Lumber & Building Supply, Inc. and their general application in construction projects.
The Inside Sales Coordinator is required to have knowledge of the relationship of the geographical market serviced by the company and the time and procedures required to effect deliveries to those jobs being serviced in this geographical area.
The Inside Sales Coordinator is required to be skilled in the use of electronic accounting and informational systems and establishment of physical files to assure an accurate and reliable master data source on each job being serviced.
The Inside Sales Coordinator is required to have the necessary interpersonal communication skills to facilitate the orderly and accurate flow of information between Contractors, job-site Foremen, Outside Salesmen and Brown Lumber Operations Manager so as to provide timely and correct shipments to job locations.
Supervisory Scope:
The Inside Sales Coordinator is not required to supervise other employees but is required to work as a contributing team member with other employees to further the interest of Brown Lumber & Building Supply, Inc. While the Inside Sales Coordinator is not in fact a “supervisor”, their actions and decisions trigger a number of actions by other department personnel within the company. Therefore, caution should be taken by the Inside Sales Coordinator to give clear and complete orders founded on accurate and verifiable information.
Working Conditions:
The job of Inside Sales Coordinator is primarily in an air conditioned office environment. Occasional visits to the Warehouse or Lumber Yard may be required to verify communications or shipping / inventory status.
This position will require periods of sitting, focusing on a personal computer device or terminal keyboard, moving about the office area and motion required for file placement and retrieval.
Mental and Physical Demands:
- Mathematical ability to add, subtract, multiple, divide, figure averages and calculate discounts or markups.
- Ability to make measurement calculations (including liquids) utilizing commonly used systems and units of measurement.
- Ability to follow direction and procedures (written and oral) accurately; to organize facts and figures and apply basic arithmetic.
- Ability or understand and work with established electronic data base systems and standardized office filing systems.
- Ability to make time and distance judgments and prioritize shipping requirements utilizing limited delivery assets and the verbal skills necessary to coordinate such considerations with the Operations Manager, Outside Salesmen and Sales Manager.
- Reading: Passive vocabulary of 5000-6000 words. Read English at a rate of 190-215 words per minute, looking up unfamiliar words in a dictionary for meaning and reading of detailed instructions for product or equipment use.
- Writing: Write (in English) compound and complex sentences using cursive style and employing proper punctuation.
- Speaking: Speak clearly and distinctly with appropriate pauses and emphases, correct pronunciation, variations in word order using present, perfect and future tenses.
- Hearing sufficient to clearly hear voices, alarms, bells and horns.
- Ability to see and distinguish objects or symbols at 20 feet or more and 20 inches or less. Possess depth perception, peripheral vision and bring objects into focus.
Educational Requirements:
Associates Degree In Business Administration or equivalent Professional education is preferred. High School or GED is required.
Previous Work Experience:
- Previous employment in hardware or building supply product sales, product distribution or customer service experience is preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Work Location: In person
