Performs complex and varied support duties in the areas of student records and registration and office administration. Responsibilities include processing specialized records and registration transactions; responding to inquiries; resolving records and registration-related issues; supporting records and registration systems and business processes; coordinating office website content and budget reconciliation; and performing other duties as assigned by the office leadership or Assistant Registrar/Records and Registration.
Required Qualifications
High school diploma or GED.
Four years of qualifying experience or a combination of education and experience that equates to four years.
Experience with Microsoft Word.
Customer service experience.
Spreadsheet and/or database experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Preferred Qualifications
Knowledge of specific software programs and/or mainframe/systems skills may be desired by the hiring department. (i.e. Excel, Access, SAP).
Demonstrated ability to design/maintain web pages may be desired
Duties & Responsibilities
Maintains and monitors departmental budget of more than $2 million.
Prepares invoices, purchase requisitions, and all office business credit card reconciliation.
Performs duties associated with being a Notary Public.
Maintains Office Website which includes creating content.
Maintains University Calendars.
Serves as the office liaison for various external supports including, but not limited to work orders/Facilities Management, phone, utilities, and technical support.
Interprets University policy and responds to inquiries from students, parents, faculty, University administrators, and outside agencies on the phone and in person.
Complies with provisions of the Family Educational Rights and Privacy Act of 1974 regarding the release of information contained in students’ educational records.
Orders and monitors supplies, equipment, and inventory.
Provides exceptional customer service while responding to requests for enrollment verifications, transcripts, class registration, academic calendars/deadlines, and other records and registration inquiries, in accordance with department and University policies and procedures.
Prepares enrollment verifications.
Troubleshoots registration-related issues.
Troubleshoots transcript request issues.
Responds to questions pertaining to various registration holds.
Verifies and changes student address, emergency contact, and FERPA authorization and withholding requests.
Registers senior citizen auditors.
Serves as point of contact in the reception area, assisting walk-in students and visitors, triaging requests, and directing individuals to the appropriate office or staff member to ensure timely and accurate service.
Special projects as assigned by Registrar and Associate Registrar.
Other duties as assigned.
Supervision Exercised
None.
Message to Applicants
Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials on or before August 5th, 2026.
Employee Group
Administrative Office Assistant
Pay Range
Minimum Starting Rate: $18.10 per hour
Division
Student Recruitment & Retention
Department
Registrar's Office
Employment Status
Full-Time
Weekly Work Schedule
Mon-Fri, 8:00am -5:00pm; occasional evenings and weekends
Location
Mount Pleasant, MI
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
