Title: Student Services Specialist III, Clarksville Campus
POSITION SUMMARY
The Student Services Specialist III serves as a primary point of contact for prospective and current students with a focus on recruitment, enrollment support, and financial aid guidance. This position provides student-centered support throughout the enrollment and financial aid processes, helping students successfully navigate admissions, financial aid requirements, and initial onboarding.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Performs job duties from the assigned campus or work location. Provides support and guidance to prospective students and families regarding academic programs, admissions processes, career pathways, and financial aid options. Builds and maintains relationships with prospective students through outreach efforts including phone, email, in-person meetings, and virtual platforms. Represents the College at recruitment activities such as high school visits, college fairs, campus tours, and community outreach events. Assists students through the application, enrollment, and onboarding processes.
Tracks and reports recruitment activities, student interactions, and enrollment progress. Utilizes technology and CRM systems (e.g., SLATE, Banner) to support recruitment, communication, and enrollment efforts. Provides guidance throughout the financial aid process to prospective, new, and current students and their families.
Supports students in navigating financial aid eligibility, file completion, SAP requirements, and the impact of withdrawals or enrollment changes. Maintains compliance with federal, state, and institutional financial aid regulations, including FERPA requirements. Coordinates with departments such as Admissions & Records, Registrar, and Student Billing to ensure accurate processing and student support. Collects and processes admissions and financial aid documents as needed. Uses strong communication and conflict-resolution skills to assist students in resolving concerns related to enrollment and financial aid. Assists in identifying barriers to enrollment and persistence and connect students to appropriate resources. Assists with student services events and onboarding activities as needed.
REQUIRED QUALIFICATIONS
Bachelor’s degree
Two (2) or more years of experience working with students in a higher education or related setting
Strong customer service experience
Proficient computer skills
This position requires extensive student financial aid understanding.
PREFERRED QUALIFICATIONS
Master’s degree
Experience in financial aid
Experience with Banner, SLATE, Degree Works, or similar systems
Career advising or recruitment experience
Bilingual (Spanish preferred)
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of financial aid regulations, policies, and processes. Ability to communicate effectively with wide variety of student populations and families. Strong organizational skills with attention to detail and accuracy. Ability to interpret complex financial aid and enrollment information and explain it clearly. Ability to analyze data and track recruitment and enrollment outcomes. Strong interpersonal and relationship-building skills. Ability to work independently and collaboratively in a team environment. Proficiency in technology used for recruitment, advising, and financial aid processing. Ability to maintain confidentiality and handle sensitive information appropriately. Ability to work occasionally on evenings or weekends.
Open Until Filled: Yes
Rate of Pay: $48,014.00 to $57,617.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
