Position Title: Telecommunicator
The City of Hazelwood Position Description
Department: Police
FLSA: Non-Exempt
Reports to: Head Telecommunicator
Job Summary
Answers all incoming 911 and non-emergency calls to assess situations and dispatch all essential resources; performs a variety of data entry and technical work and keeping official records.
Maintains high level of confidentiality, and reviews confidential data through a computer system. The work is performed under the supervision and direction according to the Police Department's rank structure.
Essential Duties and Responsibilities: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Employee shall perform other duties and functions as required or assigned.
- Works on shifts to monitor telephones, radio, and CCTV in the dispatch center.
- Provides dispatch and communications support to police, fire, emergency, and other related services.
- Monitors multiple emergency radio frequencies to include police, fire, EMS, etc.
- Operates radios as needed and assists in radio communications.
- Assists visitors to Department with information and directions.
- Monitors jail area, parking lots, and sally port via video surveillance cameras and recording for proper conduct, safety, and medical or other needs; monitors interior/exterior city properties as required.
- Completes and maintains CJIS certification for entry and inquiry.
- Uses Computer Aided Dispatch program to enter, view, modify, and properly document all calls for service.
- Prepares, maintains, and completes a variety of reports and forms for various entities, both internal and external.
- Maintains and stays current on certifications by participating in on-going training.
- Coordinates and supervises the training, assignment, development of telecommunicators.
- Performs routine dispatch equipment maintenance or notifies appropriate repair personnel.
- Shall obtain Communications Training Officer Certification and/or P.O.S.T. Instructor Certification upon request.
- Must be able to work in a stressful environment while maintaining quality of services and professional relationships.
Knowledge, Skills and Abilities
- Comprehensive knowledge of approved principles, practices and procedures of police work.
- Comprehensive knowledge of pertinent Federal and State laws and municipal ordinances.
- Comprehensive knowledge of the geography of the City and location of important buildings.
- Ability to analyze complex police problems and to adopt effective and reasonable courses of action with due regard to surrounding hazards and circumstances.
- Ability to communicate ideas effectively both orally and in writing.
- Ability to prepare and present detailed reports.
- Ability to establish and maintain effective working relationships with supervisors, coworkers, associates, law enforcement agency representatives, elected officials, business owners, medical personnel, court personnel and the general public.
- Working knowledge of approved principles and practices of Municipal court proceedings; comprehensive knowledge of pertinent Federal and State laws and municipal ordinances
Minimum Training and Experience Required to Perform Essential Job Functions
Education and Experience:
- High school diploma or equivalent
- For full-time employees: work experience preferred, but not required
- For part-time employees: one year minimum work experience in law enforcement as a dispatcher/telecommunicator.
- Ability to become deputized as a Special Circuit Court Clerk with St. Louis County.
- Ability to obtain REJIS Certification.
- Ability to obtain Notary Public.
Comprehensive knowledge of approved principles, practices and procedures of police work; comprehensive knowledge of pertinent Federal and State laws and municipal ordinances; comprehensive knowledge of the geography of the City and location of important buildings; ability to analyze complex police problems and to adopt effective and reasonable courses of action with due regard to surrounding hazards and circumstances; ability to communicate ideas effectively both orally and in writing; ability to prepare and present detailed reports; ability to establish and maintain effective working relationships with supervisors, coworkers, law enforcement agencies, associates and the general public.
Physical Abilities Required to Perform Essential Job Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is regularly required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of smells or odors, or recognizing particular smells/odors, using nose.
Maintain reliable and predictable attendance. Must have the ability to work mandatory overtime, on call, nights, weekends, and holidays as required.
Work is performed at a high-call volume, emergency dispatch environment, where there is limited opportunity for physical movement, and the Telecommunicator must remain alert and responsive while observing computer display screens for uninterrupted periods of time; may be subject to extended work periods without relief, periods of high-call volume and stressful situations.
Special Requirements
- Valid driver's license.
- Continuing Training Education for POST
Environmental Adaptability
Some tasks risk exposure to temperature extremes, toxic agents, smoke, wet or damp conditions, disease/pathogens, electrical currents, traffic hazards, explosives , noise, dust, irate individuals, intimidation and violence which may cause injury and/or death.
Applicant Certification:
This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assist, direct and control the work of employees under his/her supervision.
The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
Job Types: Full-time, Part-time
Pay: $29.10 - $36.82 per hour
License/Certification:
- Certified Notary Public (Preferred)
Work Location: In person
