Waldorf University is seeking interested and qualified candidates to join and add to the IT Department in Forest City IA, as a full-time IT Technical Support Representative. This position will support and maintain in-house and remote computer equipment and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation and network performance. Must be able to troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. The IT Technical Support Representative must be able to move throughout campus to deliver hands-on support, respond promptly to service needs, and ensure reliable technology operations across multiple buildings. Primary work hours are 8:00am-5:00pm Monday through Friday with occasional evenings/weekends and extended hours when requested. Maintenance activities that affect service availability routinely require work outside of regular business hours. Excellent customer service and telephone support skills required.
Specific Responsibilities
- Provide friendly, customer service in the capacity of a help desk assistance
- Prepare computers for residential campus use
- Provide technical support for both hardware and software issues
- Provide computer Move/Add/Change support in response to approved requests
- Support University programs and policies
- Apply hardware and software updates and upgrades as required
- Repair University hardware and equipment as needed
- Instruct users in the use of equipment and software
- Troubleshoot application and system issues to resolution with minimal disruption to University operations
- Maintain software, applications and equipment for low and mid-tier levels to ensure maximum uptime and reliability
- Software and hardware familiarity should include both PC and MAC
- Answer client's inquiries in person, through email and via telephone concerning systems operations
- Diagnose system hardware, software and end user problems. Recommend or perform remedial actions to correct problems on knowledge of system operation
- AV setup and support
- Perform other related duties as required
Qualifications
- Completion of two years of college or equivalent with major in computer related courses; or equivalent combination of educational and experience working with personal computers
- Experience working in an IT Help Desk capacity
- Microsoft Certification Desktop Support Technician certification strongly desired
- Experience working with telecom equipment is a plus
- Interest and experience with AV equipment and set up
Benefits: This is a full-time, non-exempt and benefit eligible position. Waldorf University offers a comprehensive benefit package with including: health, life, LTD, 401k match and tuition benefits for employees and their families, in addition to options in dental, vision, supplemental and voluntary life insurances and FLEX spending plan.
To Apply: Interested and qualified candidates are asked to apply through the link below, upload their application materials including a letter of interest outlining your qualifications, a resume, and contact information for at least three professional references. Final candidate will be subject to a background investigation.
Review of applicants will begin immediately and continue until position is filled.
More information about Waldorf, visit: https://www.waldorf.edu/about
Check out the Forest City aerial video created and produced by Waldorf’s very own History Professor, Dr. Kevin Mason, for his “Notes on Iowa” project https://www.youtube.com/watch?v=xRDnPXu7GYI
Since 1903, Waldorf University has created opportunities for learning and service to students seeking well-rounded lives through education by establishing engaging online and residential communities centered on learning and faith. As a liberal arts university with core values Waldorf offers a curriculum to liberate the way students think so that they may develop a basic understanding and knowledge of how those in a variety of disciplines think and approach life. As a liberal arts university, Waldorf seeks to instill values of service, community, critical inquiry, and lifelong learning in each student and in the very culture of the college community. These values and this education prepare our graduates to understand and contribute to life in our complex and ever-changing world.
