Top 13 Helpdesk manager Jobs in Clearwater, Fl

Service Desk Lead
General Dynamics Information Technology —Tampa, FL
- $85,093 - $115,000 a year
- Mid-level
- 3 years
- Travel
- Paid holidays
- 401(k) matching
Healthcare Information Technology Manager
Pinnacle Home Care Inc. —Oldsmar, FL
- Email
- Computer science
- Azure
- Computer Science
- Referral program
Quick Apply
IT Help Desk Analyst
Clarifying Marketing Group LLC —Clearwater, FL
- $26.40 - $26.50 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
Junior Helpdesk Technician
HERO Managed Services LLC —New Port Richey, FL
- $20 - $25 an hour
- Part-time
- Computer literacy
- Microsoft Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
1d
IT Manager - Healthcare
Pinnacle Home Care —Oldsmar, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Referral program
Quick Apply
Help Desk Technician (9035)
Lutheran Services Florida —Tampa, FL
- $19.71 an hour
- Background check
- Writing skills
- Office
- Paid holidays
- Loan repayment program
Quick Apply
2d
Campus Computer Technician - IDEA Hope (Immediate Opening)
IDEA Public Schools —Tampa, FL
- $20.34 - $25.42 an hour
- Urgently hiring
- Inventory management
- Mid-level
- High school diploma or GED
- Disability insurance
- Dental insurance
Manager IT and Security
Advanced IT Concepts LLC —Tampa, FL
- Full-time
- Remote
- Computer Science
- 8 years
- Analysis skills
Systems Administrator
National Kidney Partners —Port Richey, FL
- $0.73 per mile
- Background check
- Clean driving record
- Computer Science
Quick Apply
Sr Manager, End User Svcs
General Dynamics Ordnance & Tactical Systems —Saint Petersburg, FL
- Full-time
- 7 years
- Microsoft Excel
- Office
- Health insurance
4h
Blood Bank Associate TSS
SOFT COMPUTER CONSULTANTS —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer science
- Writing skills
- HIPAA
Quick Apply

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Service Desk Lead

General Dynamics Information Technology -
Tampa, FL

Apply Now

Job Details

$85,093 - $115,000 a year

Benefits

Internal mobility program
Paid holidays
401(k) matching

Qualifications

Client relationship management
Customer relationship building
Tooling
Team leadership
Incident management software
Incident management operations support
Help desk systems
Leading team collaboration initiatives
Problem management
Implementing IT solutions

Full Job Description

Clearance Level

Top Secret/SCI

REQ#: RQ224947

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

GDIT is looking for a Service Desk Lead to direct all aspects of Service Desk operations for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

As the Information Technology Service Desk Lead for the CITS Program, assists with leading, training and providing oversight to the Service Desk teams. Provides subject matter expertise on Service Desk knowledge, ACD, capabilities, customer focus and ITSM processes. Provides support to the Change, Incident and Problem Management processes and maintains awareness and coordination with all aspects of Major Incident and Event Management. Additionally, ensures that all associated projects, initiatives, and processes are in conformance with the organization's established policies, procedures, and objectives. Supports and implements Continual Service Improvement tasks in coordination with operations teams. Drives vendor engagements to ensure responsive Tier IV support.

HOW A SERVICE DESK LEAD WILL MAKE AN IMPACT:

Maintain key customer relationships to support customer focus and maintain positive relationships and perception for the entire IT Enterprise
Implement best practices include ITIL, Agile, PMBOK frameworks for delivering IT Services work that include use of MS Project Scheduling.
Detailed Resource Planning, performance tracking, and workload prioritization of the combined teams to effectively meet customer milestones
Support the development of status work products, to include briefing materials that showcase accurate service delivery metrics and team performance to mission outcomes
Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases
Champion organizational change management efforts that impact operations and service delivery operations within programs technical teams
Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience

WHAT YOU’LL NEED TO SUCCEED:

Required Skills:

3 years+ of progressive technical implementation, team leadership, and customer relationship experience
Skilled in utilizing ITSM tools
Proven proficiency in analyzing various metrics
Demonstrated knowledge of incident and problem management

Education and/or Certifications:

Applicable DoD 8140 or DoD 8570 Certification (i.e., CompTIA Security + CE cert)

Desired Skills:

Experience with USCENTCOM and familiarity with its mission
Knowledge and familiarity with USCENTCOM’s IT environment

Clearance Requirement:

Must have an active/current TS/SCI clearance

WHAT GDIT CAN OFFER:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from and apply to solve real world problems
Rest and recharge with paid vacation and holidays

#ARMA

#CENTCOM/CITS

Work Requirements

Years of Experience

3 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $85,093 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

helpdesk manager jobs in clearwater, fl

Service Desk Lead

Healthcare Information Technology Manager

IT Help Desk Analyst

Junior Helpdesk Technician

IT Manager - Healthcare

Help Desk Technician (9035)

Campus Computer Technician - IDEA Hope (Immediate Opening)

Manager IT and Security

Systems Administrator

Sr Manager, End User Svcs

Blood Bank Associate TSS