Lead Plumbing Installer
Are you an experienced residential plumber who takes pride in quality installations, knows how to lead a job from start to finish, and delivers an exceptional customer experience?
Looking for year-round work, strong earning potential, great benefits, and a company where your experience can lead to even bigger opportunities?
Come see why plumbing professionals are building their careers with Benjamin Franklin Plumbing- Service Minds.
We’re looking for experienced Lead Plumbing Installers who can take ownership of residential plumbing installations, troubleshoot challenges in the field, communicate professionally with homeowners, and ensure every job is completed safely, correctly, and to a high standard.
As a Lead Installer, you’re not just completing the work. You’re owning the outcome of the job, setting the standard for quality, helping develop the team members working alongside you, and making sure the customer receives an exceptional experience from start to finish.
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Potential to earn $95,000+ annually
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Weekly pay
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Uncapped commission and performance-based earning opportunities
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Full-time, year-round work
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Consistent opportunity in the residential service industry
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401(k) with employer match
Your technical skills matter, but so does the quality of your work and the experience you provide our customers. We recognize professionals who combine technical expertise, leadership, efficiency, communication, and exceptional customer service.
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Fully equipped company truck
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Fuel card
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Company tablet
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Uniforms provided
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Industry-leading technical training and ongoing education
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Leadership and professional development
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Supportive team focused on safety, quality, growth, and success
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HMO, PPO, and HDHP medical plan options
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Health Savings Account (HSA) options
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Dental and Vision insurance
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Life Insurance
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Short-Term and Long-Term Disability
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Paid Time Off (PTO) and paid holidays
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Flexible Spending Accounts (FSA)
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Employee Assistance Program (EAP), including counseling and additional support resources
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24/7 telehealth services
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Benefits eligibility beginning the first of the month after 30 days
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401(k) with employer match
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Champions Club — top performers earn an all-expenses-paid vacation for themselves and a guest
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$2,500 technician referral bonus for qualified referrals
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30% employee discount on services
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Ongoing technical, leadership, and professional development
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Career opportunities across Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning, and Mister Sparky Electric
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Multiple opportunities to grow into field leadership, training, operations, and other positions within Service Minds
As a Lead Plumbing Installer, you’ll take ownership of residential plumbing installation projects and ensure work is completed safely, efficiently, professionally, and according to applicable codes and company standards.
You will:
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Lead and perform residential plumbing installations from start to finish
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Install and replace water heaters, plumbing fixtures, piping, drains, water treatment systems, and related residential plumbing equipment
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Complete water heater replacements and other plumbing system upgrades
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Ensure installations meet applicable plumbing codes, manufacturer specifications, and company quality standards
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Diagnose and troubleshoot installation-related issues in the field
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Identify potential problems and determine appropriate solutions
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Inspect completed work to ensure quality and proper system operation
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Clearly explain completed work and system operation to homeowners
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Educate customers on appropriate plumbing solutions and available upgrades based on their needs
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Protect customers' homes and property throughout the installation
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Maintain clean, safe, and organized jobsites
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Complete accurate documentation in ServiceTitan, including notes, photos, and installation details
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Maintain company vehicles, tools, equipment, and inventory
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Follow all company safety procedures and applicable plumbing codes
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Guide, coach, and develop Install Assistants or apprentices working alongside you
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Set the standard for professionalism, workmanship, safety, and customer service on the jobsite
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Represent the Benjamin Franklin Plumbing brand with professionalism, honesty, integrity, and pride
You may be a great fit if you have:
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2+ years of hands-on residential plumbing installation experience
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Strong knowledge of residential plumbing systems, installation procedures, and best practices
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Experience installing and replacing water heaters, fixtures, piping, drains, and other residential plumbing systems
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Ability to independently lead plumbing installation jobs from start to finish
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Strong troubleshooting and problem-solving skills
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Knowledge of applicable plumbing codes and safety requirements
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Ability to identify installation challenges and determine effective solutions
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Strong attention to detail and commitment to high-quality workmanship
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Ability to work efficiently without sacrificing quality or safety
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Excellent communication and customer service skills
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Confidence communicating with homeowners and explaining completed work and recommendations
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Ability and willingness to coach, train, and support developing team members
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Strong organization and time-management skills
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Experience with ServiceTitan or similar field service software is a plus
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Dependable, motivated, and accountable approach to your work
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Commitment to continuously learning and improving within the plumbing trade
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Valid driver’s license with a clean driving record
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Ability to successfully complete required background and drug screening
They take ownership.
They arrive prepared, assess the job, communicate with the homeowner, complete quality work, troubleshoot problems when they arise, and make sure everything is operating properly before leaving.
They also understand that being a Lead means setting the example for the people working alongside them.
That means teaching instead of simply doing everything yourself, giving feedback, maintaining high standards, and helping Install Assistants and apprentices become stronger plumbing professionals.
And just as importantly, they understand that they're working inside someone's home. They protect the customer's property, communicate professionally, keep the jobsite clean, and make sure the homeowner feels confident in the work that was completed.
If you're technically strong, dependable, comfortable leading jobs, great with customers, and take pride in developing others, this is the kind of environment where you can succeed.
At Benjamin Franklin Plumbing, we believe great plumbing professionals should have the opportunity to earn more, learn more, and grow.
As part of Service Minds, you'll have access to ongoing technical, customer service, and leadership development along with career opportunities across multiple skilled trades and locations.
Your career doesn't have to stop at Lead Plumbing Installer. As you continue developing your skills and leadership abilities, opportunities may include Field Leadership, Training, Operations, Branch Leadership, and other roles within our growing organization.
We're on a mission of Changing Lives through the Skilled Trades, and that starts with creating opportunities for great people to build meaningful, long-term careers.
If you're an experienced residential plumbing professional who takes pride in doing the job right, knows how to lead, delivers an exceptional customer experience, and wants an opportunity where your skills and performance are valued, we want to hear from you.
Apply today and take the next step in your plumbing career with Benjamin Franklin Plumbing.
Benjamin Franklin Plumbing is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.
We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.
