Top 187 technical support Jobs in clearwater, fl

Blood Bank Associate TSS
SCC Soft Computer —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Computer science
- Writing skills
- HIPAA
3d
Network Support Technician
VasoTechnology —Tampa, FL
- $18 an hour
- Full-time
- Background check
- Military
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Network Operations ASI Coordinator
General Dynamics Information Technology —Tampa, FL
- $85,093 - $100,050 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid time off
- 401(k) matching
7d
Control Panel Technical Support Specialist
SJE —Largo, FL
- Online Application
- AutoCAD
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Field Support Technician
HCL Technologies Limited - Business Services —Tampa, FL
- $42,000 - $68,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Desktop Support Technician
Compucom Staffing —Clearwater, FL
- $18 - $24 an hour
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
Help Desk Technician
General Dynamics Information Technology —Tampa, FL
- $23.30 - $31.26 an hour
- Weekends as needed
- 5 years
- Bachelor of Science
- Mid-level
13d
Customer Service Representative
AV Specialists, Inc. —Clearwater, FL
- $24 an hour
- Part-time
- Office
- Organizational skills
- Entry level
Quick Apply
Service Desk Technician Tier I
Source 1 Solutions Inc —Clearwater, FL
- $24 - $25 an hour
- Full-time
- Computer Science
- Associate's degree
- Communication skills
EUC technician/Site IT Support
Tata Consultancy Services —Clearwater, FL
- $50,000 - $60,000 a year
- Computer Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
RT, CPAP Support
Lincare Inc. —Clearwater, FL
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
14d
IT Help Desk Support
Clean Recovery Centers —Tampa, FL
- $15 - $20 an hour
- 8 hour shift
- Windows
- High school diploma or GED
- In-person
Quick Apply
IT Technician
Next Perimeter —Tampa, FL
- $25 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Employee assistance program
Quick Apply
Data Center Support Technician
H5 Data Centers —Tampa, FL
- $23 - $28 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
Quick Apply
Authorized Service Interruption Manager
General Dynamics Information Technology —Tampa, FL
- $85,093 - $97,750 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
6d
Executive Communications Advance Traveler
General Dynamics Information Technology —Tampa, FL
- $85,093 - $110,400 a year
- Up to 50% travel
- Military
- Office
- Paid holidays
- 401(k) matching
14d
Project Assistant - Customer Service
Sdii Global —Tampa, FL
- $17 - $19 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Office
- Health savings account
- Health insurance
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion —Tampa, FL
- $19 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Tampa, FL
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Technical Trainer/Principal Tech Trainer (Active TS/SCI)
Northrop Grumman —Tampa, FL
- $81,400 - $122,000 a year
- Overtime
- Bachelor of Science
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
5d

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Blood Bank Associate TSS

SCC Soft Computer
Clearwater, FL

Apply Now

Job Details

Full-time
$20 - $23 an hour
3 days ago

Qualifications

Computer operation
Computer science
Writing skills
Windows
Desktop applications
Productivity software
Video conferences (communication methods)
Associate's degree
Technical Proficiency
Teaching
Information Technology

Full Job Description

Blood Bank Associate TSS

Clearwater, FL

Salary Range: $20.00 to $23.00 Hourly

Position Summary:

Associate Technical Support Specialist (ATSS) is an entry level position for whom training will be provided to transition to Technical Support Specialist (TSS). The team member’s training will focus on fundamental concepts in Blood Bank and Donor applications focusing on learning the application’s functionality and troubleshooting application issues. In addition to application knowledge our ATSS will work on customer service skills to communicate effectively with our clients to gather information to resolve client issues. Both phone and video conference skills will be utilized for communication with our clients and team members. ATTS team members provide technical support to assigned clients.

Duties and Responsibilities:

Technical Duties:

· Primarily responsible for system-critical or non-complex application issues related to areas designated under the Blood Bank or Donor

· Properly documents new tasks into the Case Management System (STAR/TMS)

· Performs simple troubleshooting of System issues or non-complex application issues using provided tools

· Immediately alerts appropriate SCC staff of client system critical conditions

· Redirects tasks to other technical departments upon completing preliminary investigation

· Escalates tasks to the appropriate Lead Technical Support Analyst or Technical Support Specialist per Departmental and Support guidelines

· Identifies commonly reoccurring system issues and reports this to the Team Manager or designee

· Assists with projects as assigned by the Team Manager

· Performs other duties as assigned

Support Activities - Participates in SCC’s Support Mission and Goals by:

· Assigning an appropriate level of criticality to all support calls and tasks received

· Performing troubleshooting activities to identify the cause of a reported problem

· Documenting all actions taken during the problem resolution process

· Developing solutions to reported problems

· Searching online manuals and helpdesk for resolution to reported problems

· Collaborating with other support team members and SCC staff as directed to deliver timely and satisfactory resolutions to reported problems

· Providing timely follow-ups (status updates) to clients during the problem resolution process

· Escalating unresolved client issues to Tier 3 Support (Senior TSS)

· Initiate proactive calls to clients

· Attend client conference calls and meetings as needed

Development Activities - Works within a team structure to develop their individual and team skills by:

· Maintaining technical skills to be current withchanges in technology

· Actively sharing discovered solutions to reported problems with other team members, departmental trainers, and with SCC Knowledgebase Administrator

· Identifying commonly reoccurring problems relating to software and hardware with notification to the Support Center Team Manager

· Participating in the training of new team members as directed by Support Center Team Manager

· Participates in corporate client service and technical training programs as assigned

· Maintains FDA compliance on regulated products with Risk To Health processing, complaint handling, and HIPAA policies

Administrative Duties

· Properly time sheets against the appropriate SCC tasks

· Properly uses the time clock as required to track working hours

· Reviews assigned workload to assess potential delays in the delivery of solutions

· Updates voice and email messages when absent from work

· Responds to voice and email messages in a timely manner

Job Specifications:

Education Required:

An Associate’s or Bachelor’s degree in any healthcare or information technology is highly desirable.

Experience Desired:

Minimum 2 years working in a hospital involved in specimen processing, phlebotomy, or lab assistant for the areas of Blood Bank, Donor, Immunohematology, Chemistry, Hematology, Serology, Microbiology, Histology, or Cytology. Previous experience in a service-related field, clinical laboratory, or related computer position is also desirable.

Skills Required:

Knowledge:

· Proficient in the use of a PC

· Proficient in the use GUI applications such as Windows and MS Office

· Training in Laboratory Information Systems (LIS) or Computer Science is desirable

Skills:

· Analytical and problem-solving ability

· Ability to work independently

· Ability to collaborate with other team members

· Excellent communication skills (oral and written)

· Excellent interpersonal skills

· Ability to work effectively under stress

· Good keyboard/typing abilities

· Excellent teaching and presentation skills

· Excellent multi-tasking abilities

Travel Required:

No travel is required.

Equal Opportunity Employer

Pay: $20.00 - $23.00 per hour

Work Location: In person

Apply Now

Refine Your Search

technical support jobs in clearwater, fl

Blood Bank Associate TSS

Network Support Technician

Network Operations ASI Coordinator

Control Panel Technical Support Specialist

Field Support Technician

Desktop Support Technician

Help Desk Technician

Customer Service Representative

Service Desk Technician Tier I

EUC technician/Site IT Support

RT, CPAP Support

IT Help Desk Support

IT Technician

Data Center Support Technician

Authorized Service Interruption Manager

Executive Communications Advance Traveler

Project Assistant - Customer Service

In-Home Sales & Tech Support (Full-Time)

Entry Level Customer Training Specialist – Traveling

Technical Trainer/Principal Tech Trainer (Active TS/SCI)

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