Top 170 Call center representative Jobs in Clearwater Fl

Customer Success Specialist
SonderMind —Tampa, FL
- $21.64 an hour
- Full-time
- Hybrid work
- Research
- Travel
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
1d
Final Expense Specialist License Life Insurance Agent – Final Expense | Inbound Leads | No Cold Call
Family Protection Insurance Agency —Clearwater, FL
- $55,000 - $95,000 a year
- Full-time
- Bilingual
- Sales
- Mid-level
- Paid time off
- Life insurance
Quick Apply
Licensed Health Insurance Agent
Alliant Insurance Services —Tampa, FL
- $21.33 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
4d
Senior Customer Service Representative - Payment Services
Mphasis Digital Risk —Tampa, FL
- $25 - $27 an hour
- Full-time
- 5 years
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Licensed ACA Agent ($21/hour $25/sale) Year Round
NuLogic Business Solutions —Tampa, FL
- From $21 an hour
- Full-time
- Office
- In-person
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
1d
Bilingual ONLY – FLORIDA ONLY – Work at Home Call Center Representative
InfoCision Management Corp. —Florida
- $17 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Digital & Phone Sales Representative (Training Provided) (Bilingual Available)
Tampa Bay Health Benefits Corp —Tampa, FL
- $65,750 - $89,608 a year
- 8 hour shift
- Background check
- No experience needed
- Office
Quick Apply
Remote Customer Service Representative
Kobie Marketing —Saint Petersburg, FL
- $17 - $19 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- 2 years
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
Call Center Agent
Luxury Bath Technologies —Clearwater, FL
- $25 an hour
- Full-time
- Computer literacy
- Quality control
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
Call Center Representative - DHA
US Social Security Administration —Tampa, FL
- $40,736 - $68,485 a year
- Online Application
- Hybrid work
- Background check
- High school
- Pass drug screening
Call Center Representative
GA Foods —Saint Petersburg, FL
- $17.25 an hour
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- ERP systems
Quick Apply
1d
Call Center Representative Wanted
Luxury Bath Technologies —Clearwater, FL
- $25 an hour
- Full-time
- Entry level
- Paid training
- Flexible schedule
Quick Apply
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Tampa, FL
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
Call Center Representative
Luxury Bath Technologies —Palm Harbor, FL
- $25 an hour
- Full-time
- Computer literacy
- Quality control
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
Patient Care Contact Center Representative
Shriners Hospitals for Children —Tampa, FL
- Online Application
- 18 years or older
- Medical office experience
- Urgent Care
3d
Full Time Call Center Representative - work hybrid
TRANZACT —Largo, FL
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
Senior Customer Service Representative - SurePayroll
Paychex —Saint Petersburg, FL
- $25 an hour
- Full-time
- Research
- Mid-level
- Mentoring
- Paid holidays
- Health insurance
Call Center Agent
Foxfruit —Tampa, FL
- $3,780 - $4,375 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
4d
Contact Center Representative
Evara Health —Clearwater, FL
- Full-time
- Background check
- High school diploma or GED
- Pediatrics
- Paid holidays
- Disability insurance
Quick Apply
Part Time Customer Service Representative/Call Center Rep (Remote)
Automated Health Systems —Panama, FL
- $14 - $15 an hour
- Part-time
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
Quick Apply

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Customer Success Specialist

SonderMind -
Tampa, FL

Quick Apply

Job Details

Full-time
$21.64 an hour
1 day ago

Benefits

Commuter assistance
Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Phone communication

Full Job Description

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just ﬁnd a therapist, but ﬁnd the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind deﬁnes care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and eﬀective mental health solutions.

About the Role

SonderMind is hiring a Customer Success Specialist to deliver a high-quality, empathetic phone experience for clients and providers. This role exists at the intersection of billing expertise and customer service — you will be the voice our clients hear when they have questions about their insurance, their bills, or their account. You will handle inbound and outbound calls, research billing and claims issues in real time, escalate to specialists as necessary, and resolve inquiries with accuracy and care.

This is a primary phone-support role (with the vast majority of time spent on live calls) designed for someone who thrives in a structured, metric-driven environment and brings prior experience in healthcare billing or high-volume call center support. You will join a collaborative team committed to making mental healthcare more accessible, and your work will have a direct impact on the experience our clients and providers have with SonderMind.

What you'll do

Handle a high volume of inbound and outbound phone calls from clients and providers related to billing questions, insurance claims, and account inquiries
Deliver accurate, empathetic, and professional support on every interaction in alignment with SonderMind's core competencies
Research and resolve billing discrepancies, outstanding balances, and insurance claim issues while the client or provider is on the line
Navigate multiple platforms simultaneously — including Salesforce, TalkDesk, SonderMind Admin, and internal knowledge bases — to resolve inquiries in real time
Accurately document all call interactions, resolutions, and follow-up actions in Salesforce
Coordinate with internal billing and customer success teams to resolve escalated issues that cannot be resolved on the first call
Meet and maintain individual performance metrics, including call quality scores (QA average of 90%+) and case resolution targets
Manage sensitive client interactions with care, providing clear guidance and connecting clients to appropriate resources when needed
And other responsibilities and ad-hoc projects from time to time based on business needs.

Success in this role

First 30 days: Fully understand the client and provider journey, SonderMind's platform, and billing workflows. Demonstrate professionalism and empathy on every call and begin handling inbound inquiries with support.
First 60 days: Handle inbound and outbound calls independently across billing and customer support queues. Meet core performance benchmarks including QA scores of 90%+ and case resolution targets.
First 90 days: Consistently meet and exceed individual performance metrics. Demonstrate ability to resolve complex billing and claims inquiries on the first call. Take on more challenging cases with confidence and leverage available resources effectively.
Ongoing: Maintain high call quality, meet productivity targets, and contribute to team knowledge by flagging recurring issues and process improvement opportunities.

Who You Are:

Required Experience:

0 to 1+ years of experience in a customer-facing role (i.e. retail, hospitality, customer service, food service, office administration, etc.)
Experience handling both inbound and outbound calls in a metric-driven environment
Proven ability to navigate multiple platforms simultaneously while on a live call
Excellent verbal and written communication skills with a professional, empathetic phone presence
Must be available to work shifts between Monday–Friday, 7am–6pm MST

Nice to Haves:

Previous call center experience in a healthcare or behavioral health setting
Familiarity with CPT and ICD-10 coding
Experience with Salesforce, TalkDesk, or similar CRM/telephony platforms
Experience with insurance claims research, appeals, or collections
Startup or high-growth environment experience a plus

Our Benefits

The hourly rate for this position is $21.64/hr.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

A commitment to fostering flexible hybrid work
A generous PTO policy with a minimum of three weeks off per year
Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
Travel to Denver 1x a year for annual Shift gathering
Fourteen (14) company holidays
Company Shutdown between Christmas and New Years
Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Our Hiring Process & Use of AI

At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application.

All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates.

We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at [email protected].

Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Quick Apply

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