Top 109 Customer service manager Jobs in Clearwater Fl

Customer Service Manager
Rebel Systems LLC —Largo, FL
- $85,500 - $128,200 a year
- Full-time
- Microsoft Excel
- Marketing
- 5 years
- Employee stock purchase plan
- Paid holidays
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3d
Delivery Manager II
GHX —Tampa, FL
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Entry Level Manager (Verizon)
Confidential —Town 'n' Country, FL
- $53,753.81 - $64,735.77 a year
- Full-time
- Background check
- In-person
- Leadership
- Employee discount
- Professional development assistance
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11d
Commercial Lines Client Service Manager
Higginbotham —Saint Petersburg, FL
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Commercial Lines Client Service Manager
Higginbotham —Oldsmar, FL
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
4d
REMOTE Client Service Manager - Small Business
Gallagher —Tampa, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Supervisor, Service I
GEICO —Tampa, FL
- Full-time
- Computer literacy
- Mid-level
- Office
MANAGER CUSTOMER ACCOUNTS
FORMULATED Solutions LLC —Largo, FL
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Manager, Bloomingdale's Credit Customer Care
Macy’s —Tampa, FL
- $56,300 - $93,700 a year
- Full-time
- High school diploma or GED
- Senior level
- Leadership
- Store discount
- Paid holidays
Senior Customer Support Supervisor
Trulieve —Clearwater, FL
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Office
- Paid time off
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Senior Director, Servicing Operations
Mission Lane —Tampa, FL
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Manager, Sleep Operations Support
Lincare Inc. —Clearwater, FL
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Route Service Manager - UniFirst
UniFirst —Tampa, FL
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
8d
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Tampa, FL
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
5d
BPO Call Center - Vendor Operations Manager
Green Dot Corporation —Tampa, FL
- $83,800 - $125,900 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Customer Service Supervisor
Wawa, Inc. —Tampa, FL
- $21.25 - $28.70 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Corporate Vice President, Customer Experience
New York Life —Tampa, FL
- $166,500 - $238,000 a year
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Loan repayment program
- Adoption assistance
8d
ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- Full-time
- Remote
- Research
- Mid-level
Quick Apply
Customer Service & E-Commerce Associate Team Leader
Whole Foods Market —Saint Petersburg, FL
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
5d
Senior Manager, Customer Operations
Integer Holdings Corporation —Palm Harbor, FL
- Full-time
- Oracle
- Bachelor's degree
- Military encouraged
- Disability insurance
- Health insurance
Quick Apply

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Customer Service Manager

Rebel Systems LLC -
Largo, FL

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Job Details

Full-time
$85,500 - $128,200 a year
3 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Microsoft Excel
ERP systems
Metrics Reporting
Sales management systems proficiency
Data interpretation
Management reporting
Productivity software
Customer information system software
Stakeholder relationship building

Full Job Description

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

What We Offer:

Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
401(k) Matching – 100% match at a 6% contribution level
Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.

At EAS, we don’t just build batteries – we power systems and devices that protect not only individual citizens but communities across the world.

If you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!

Learn More About EAS

Job Purpose

The Customer Service Manager provides strategic leadership for the customer service function, ensuring a best-in-class customer experience for defense, government, and commercial customers. This role is responsible for overseeing customer support operations, order management, customer satisfaction, complaint resolution, and service performance while establishing processes and performance metrics that drive operational excellence. The Customer Service Manager collaborates with Business Development, Sales, Program Management, Operations, and other internal teams to enhance customer relationships, improve service delivery, and support organizational growth through effective communication, continuous improvement, and customer-focused solutions. This position will primarily support the Rebel Systems site in Largo, FL.

Essential Duties and Responsibilities

Lead the day-to-day customer service function, ensuring exceptional support for defense, government, and commercial customers while maintaining high levels of customer satisfaction.
Oversee customer quotations, order processing, returns, and customer communications to ensure accuracy, responsiveness, and timely fulfillment.
Partner with Business Development, Sales, Program Management, Operations, and other cross-functional teams to align priorities, resolve issues, and support business objectives.
Develop and maintain strong customer relationships by serving as a key point of contact for escalated issues and ensuring timely resolution.
Establish, monitor, and report customer service key performance indicators (KPIs), providing recommendations to improve service levels, operational efficiency, and customer satisfaction.
Manage the customer complaint process, ensuring investigations and documentation are completed in accordance with ISO quality management procedures.
Oversee the administration, documentation, and analysis of annual customer satisfaction surveys, identifying opportunities for continuous improvement.
Support assigned customer accounts by managing forecasting, quotations, order management, and ongoing sales support activities.
Ensure the accuracy and integrity of customer, sales, and order information maintained within ERP, CRM, and other business systems.
Drive continuous improvement initiatives by evaluating customer service processes, identifying opportunities to increase efficiency, and implementing best practices.
Collaborate with leadership to support strategic business initiatives, customer retention, and revenue growth.

Qualifications

Required Qualifications

Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or a related field; equivalent combination of education and relevant experience may be considered.
5+ years of progressive experience in customer service, inside sales, account management, or order management.
Experience using ERP systems (e.g., Visual ERP) and CRM software to manage customer orders, quotations, and account information.
Experience managing customer complaints, issue resolution, and customer satisfaction initiatives.
Strong proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Ability to analyze customer service metrics and prepare reports for leadership.
Ability to obtain and maintain any required government or customer facility access, if applicable.

Preferred Qualifications

Prior experience supporting U.S. Government, Department of Defense (DoD), or military customers.
Experience working within an ISO 9001 or other quality management system.
Previous leadership or supervisory experience, including leading teams or coordinating cross-functional initiatives.
Experience supporting sales operations, forecasting, and customer account management.
Knowledge of government contracting or defense industry business practices.
Experience implementing process improvements and customer service best practices.

Core Competencies

Customer Focus
Leadership and Team Collaboration
Relationship Management
Communication and Interpersonal Skills
Problem Solving and Decision Making
Conflict Resolution and Negotiation
Strategic Thinking
Process Improvement and Continuous Improvement
Organizational and Time Management
Analytical Skills and Attention to Detail
Adaptability and Flexibility
Accountability and Results Orientation
Professionalism and Integrity

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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Refine Your Search

customer service manager jobs in clearwater fl

Customer Service Manager

Delivery Manager II

Entry Level Manager (Verizon)

Commercial Lines Client Service Manager

Commercial Lines Client Service Manager

REMOTE Client Service Manager - Small Business

Supervisor, Service I

MANAGER CUSTOMER ACCOUNTS

Manager, Bloomingdale's Credit Customer Care

Senior Customer Support Supervisor

Senior Director, Servicing Operations

Manager, Sleep Operations Support

Route Service Manager - UniFirst

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

BPO Call Center - Vendor Operations Manager

Customer Service Supervisor

Corporate Vice President, Customer Experience

ASC - Agent Success Coordinator

Customer Service & E-Commerce Associate Team Leader

Senior Manager, Customer Operations

I want to receive the latest job alert for customer service manager in clearwater fl

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