Top 16 Senior customer service representative Jobs in Clearwater Fl

Senior Customer Service Representative - SurePayroll
Paychex —Saint Petersburg, FL
- $25 an hour
- Full-time
- Research
- Mid-level
- Mentoring
- Paid holidays
- Health insurance
2d
Senior Customer Service Representative
Trulieve —Clearwater, FL
- $18.23 an hour
- Weekends as needed
- Background check
- Spanish
- Mid-level
- Paid time off
Quick Apply
Senior Director, Servicing Operations
Mission Lane —Tampa, FL
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Client Services Consultant II
MetLife —Tampa, FL
- $100,000 - $120,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Senior Customer Support Supervisor
Trulieve —Clearwater, FL
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Office
- Paid time off
Quick Apply
Senior Manager, Customer Operations
Integer Holdings Corporation —Palm Harbor, FL
- Full-time
- Oracle
- Bachelor's degree
- Military encouraged
- Disability insurance
- Health insurance
Quick Apply
SENIOR CLERK - 64041845
The State of Florida —Saint Petersburg, FL
- $34,759.92 a year
- Background check
- Spanish
- Writing skills
- Paid holidays
- Dental insurance
Senior Associate - Client Success
Baker Tilly Advisory Group, LP —Tampa, FL
- $83,820 - $127,120 a year
- Full-time
- Oracle
- Research
- Mid-level
Quick Apply
Sr. Customer Service Representative (Migration Specialist - Commercial Banking) In-Office
Mphasis Digital Risk —Tampa, FL
- $25 - $27 an hour
- Full-time
- 5 years
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
(Senior) Commercial Customer Success Manager
vivenu GmbH —Tampa, FL
- Full-time
- 3 years
- APIs
- Senior level
Quick Apply
Senior Vice President, Customer Success
Ashley Furniture Industries, LLC. —Tampa, FL
- Bachelor's degree
- Travel
- US work authorization
- Profit sharing
- Health insurance
Personal Lines Senior Associate Client Representative
World Insurance Associates LLC —Tampa, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
10d
Sr Computer Support Officer - Tampa, FL
Software Technology Inc —Tampa, FL
- 5 years
- English
- Analysis skills
Quick Apply
Sr Customer Support Officer - Tampa, FL/On-Site
Software Technology Inc —Tampa, FL
- Full-time
- 5 years
- English
- Office
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Tampa, FL
- 5 years
- Research
- Travel

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Senior Customer Service Representative - SurePayroll
Paychex —Saint Petersburg, FL
Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: issues with previously run…
$25 an hour
2d
Senior Customer Service Representative
Trulieve —Clearwater, FL
These interactions whether assistance calls or escalations are formally documented and shared with leadership to understand coaching and training needs and to…
$18.23 an hour
Quick Apply

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Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
Quick Apply

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Senior Customer Service Representative - SurePayroll

Paychex -
Saint Petersburg, FL

Apply Now

Job Details

Full-time
$25 an hour
2 days ago

Benefits

Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Adoption assistance
401(k) matching

Qualifications

Customer communication
Payroll tax
Payroll tax processing
Research

Full Job Description

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview:

Provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding previously run payroll, payroll tax filing and ancillary services.

Responsibilities:

Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: issues with previously run payrolls and questions regarding their account information to ensure accurate payroll processing and payroll tax filing. Handles escalated and complex issues regarding clients’ accounts.
Troubleshoots payroll issues with clients such as: direct deposit reversals, payroll adjustments, voided payrolls, amended tax returns, wage and hour reporting, deductions and benefits, assist with account setup for banking, employees and account administrator information to assist clients in running payroll and ensuring the accuracy of past and future payroll and account data.
Researches client issues and partners with other Customer Service, Tax, Advances Resolution/Amended Return, Payroll Operations and Finance team members to resolve issues affecting clients’ accounts.
Completes paperwork for, and ensures processing of, billing issues, amended tax returns, voided payrolls, direct deposit reversals and payroll adjustments.
Notate client contact in SalesForce.com system to document issues with their account and ensure that others servicing the client understand the interactions that have preceded the current issue.
Continually builds payroll, payroll tax and SurePayroll systems knowledge through a mixture of classroom training, self-guided learning and research (such as on www.irs.gov) to better serve our clients.
Treats customers in a friendly and helpful manner, building confidence in our service and ability to help them resolve their issue(s).
Manages call and hold time service levels to increase our ability to service all incoming contacts and provide excellent service for each caller/chat client.
Makes efficient use of time out of the call/chat queue to complete necessary paperwork, conduct research into client inquiries and contact clients to provide resolution if necessary.
Provides advice, guidance and mentoring to less senior staff members to aid the department’s efficiency.
Must have experience in the Customer Service Representative role, or previous relevant external experience suitable to this senior level, and pass a skill based exam demonstrating proficiency with higher level payroll and payroll tax topics.

Qualifications:

Associate's Degree - Preferred
1 year of experience in Professional work experience in a customer service or contact center environment.
4 years of experience in Professional work experience in a customer service or contact center environment.
Customer Service - Preferred
Communication - Preferred
Multitasking - Preferred
Troubleshooting (Problem Solving) - Preferred
Problem Solving - Preferred
Call Center Experience - Preferred
Inbound Calls - Preferred
Payroll Processing - Preferred
Data Entry - Preferred
Customer Inquiries - Preferred
Tax Laws - Preferred
Customer Relationship Management - Preferred
Human Resources Information System (HRIS) - Preferred
Customer Support - Preferred
Billing - Preferred

Compensation: In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically $25.00/hr. This range includes base pay but does not consider other components that make up the total rewards Live the Paychex Values:

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?:

We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Apply Now

Refine Your Search

senior customer service representative jobs in clearwater fl

Senior Customer Service Representative - SurePayroll

Senior Customer Service Representative

Senior Director, Servicing Operations

Senior Client Services Consultant II

Senior Customer Support Supervisor

Senior Manager, Customer Operations

SENIOR CLERK - 64041845

Senior Associate - Client Success

Sr. Customer Service Representative (Migration Specialist - Commercial Banking) In-Office

(Senior) Commercial Customer Success Manager

Senior Vice President, Customer Success

Personal Lines Senior Associate Client Representative

Sr Computer Support Officer - Tampa, FL

Sr Customer Support Officer - Tampa, FL/On-Site

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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