We'll train you from zero.
TaskBlink runs AI-powered SMS outreach for small B2B service businesses — marketing agencies, business brokers, consultants, trades. We text their ideal customers, our AI handles the replies, and booked appointments land on their calendar. They close the deal.
We're hiring one person to own whether those clients succeed. Not to answer tickets — to find out why a campaign isn't working and go fix it.
We know what this job is worth to us, and we know precisely what it costs when it isn't done.
Read the pay section before you apply. It starts below market on purpose, and the reason is written down.
What you'll actually do
Every morning you open a dashboard that ranks all ~70 of our clients worst-first and tells you what's wrong with each one. Your job is to work that list until it's clean.
Concretely:
- Diagnose. A client isn't getting appointments. Is the campaign even sending? Is the targeting wrong? Is the copy off-brand? Is the calendar broken? Is the AI mishandling replies? Or is the client simply not calling the leads we already delivered? Those five look identical from outside and every one needs a different fix.
- Fix it yourself. You'll go into the campaign and change the targeting, rewrite the offer copy, adjust send volume, pull fresh contacts, retrain the AI, test the booking calendar. You will not open a ticket and wait for someone else.
- Get ahead of it. Half of the clients who ever leave us are gone inside two months. Most of them signalled something was wrong first, in ways nobody acted on. Catching that is the job.
- Spend company money. Refunds, credits, plan changes, pauses. Inside clear written limits you decide and act, then log it. You won't be asking permission for things the guidelines already cover.
- Hold the rest of the team to it — including the owner. If someone's work is damaging a client's results, saying so plainly is part of your role, not overstepping it.
You'll have a 92-lesson operating manual written specifically for this job, a fix library with 171 documented solutions, and a dashboard that hands you the diagnosis rather than making you hunt for it. You are not figuring this out alone.
Who this is for
No customer success experience required. No specific degree. What we do need:
- You write clearly and you'll have the hard conversation. Most client contact is text, so writing carries more weight here than polish on a call. But when an account is about to cancel, you pick up the phone.
- You're comfortable reasoning with numbers. Not math — judgment. If a campaign sent 4,000 messages and produced 2 appointments, your instinct should be to ask what normal looks like before deciding whether that's bad.
- You act. The failure mode in this role is seeing a problem and waiting to be told what to do about it.
- You can be told you're wrong and come back sharper the next day. This is the thing we screen hardest for. You'll be corrected constantly for your first two months. If that lands as an attack rather than as information, you'll be miserable here and we'll both know it by week three.
Hard requirement: 9:00–5:00 Eastern, Monday through Friday. Our entire operating week is built on Monday campaign launches and Thursday preparation. This is the specific gap we're hiring to close, so there's no flexibility on it.
Who this isn't for
- Anyone looking for a support or chat-agent role. This is operations with a client-facing edge.
- Anyone who wants a script for every situation. Half this job is judgment.
- Anyone who needs flexible hours, or who is fitting this around something else.
What we pay, and why it starts where it does
Starting: $45,000 base + up to $9,000 performance = $54,000 on target.
The path is in your offer letter, with the thresholds written out to earn up to $108,000 by month 18:
The month-7 step is the important one, and it's deliberately reachable. It's gated on things entirely inside your control — did new clients get verified live on time, did every cancellation get a coded reason, did every failed payment get a human within 24 hours, did the refund rate come down. Procedural mastery, provable, inside six months. A capable person clears it and gets a 20% raise in month seven.
Two honest things about the upper rungs. Each is gated on the business reaching a client count that pays for it — we'll show you the arithmetic, and it's the same arithmetic we use ourselves. And on our current central projection, Operator is where this lands inside two years; Senior Operator requires us to outperform. That's not a hedge, it's the actual model. You'd be reading it in month one rather than discovering it in month fourteen.
Performance pay is monthly, not annual, and it's tied to things you move. Nothing in your first three months depends on a number outside your control.
On benefits: we're a small, self-funded company. We can offer a monthly health stipend rather than a group plan. If employer-sponsored coverage is a requirement for you, this isn't the right role and we'd rather say so here.
What you'll take with you regardless: Stripe cohort analysis, unit economics, GoHighLevel at real operator depth, and retention operations run against a live P&L. That combination is rare, it's portable, and it's honestly part of what you're being paid in at the starting number.
The first two weeks
Full-time structured training, run by the owner. Not shadowing — drills, with your work scored.
You'll diagnose real client accounts before being shown the answer. You'll work through real subscriptions that already cancelled and reconstruct why. You'll practise money decisions against scenarios that have wrong answers in them.
At the end of week two there's a certification test, and it's genuinely possible to fail. We're telling you that up front because the people who do well in this role want to know the bar is real.
HOW TO APPLY
Send us three things:
1. A few paragraphs on why this role specifically. Not a formal cover letter.
2. Your resume or LinkedIn, or honestly just a list of what you have done.
3. This, which is the actual screen:
A client signed up five weeks ago and pays $797 per month. Their campaign has sent 4,100 text messages. 47 people replied saying they were interested. One appointment has been booked. This morning they emailed asking to cancel.
In under 200 words: what do you think is most likely going wrong, what would you check first, and what would you say back to them?
There is no single correct answer and you are not expected to have industry knowledge - you do not have any yet, and that is the point. We are reading how you reason without enough information, and whether you will commit to a view instead of listing possibilities.
If we move forward, the first interview is us taking your answer apart to see what you do with that. Come ready to defend it or change your mind. Both are good outcomes.
We read every application ourselves and we reply either way.
Pay: $45,000.00 - $108,000.00 per year
Application Question(s):
- Why this role specifically?
- A client signed up five weeks ago and pays $797 per month. Their campaign has sent 4,100 text messages. 47 people replied saying they were interested. One appointment has been booked. This morning they emailed asking to cancel.
In under 200 words: what do you think is most likely going wrong, what would you check first, and what would you say back to them?
There is no single correct answer and you are not expected to have industry knowledge - you do not have any yet, and that is the point. We are reading how you reason without enough information, and whether you will commit to a view instead of listing possibilities.
Work Location: In person
