Top 7 Service desk manager Jobs in Clemson, Sc

Service Desk Manager
Leader Communications Inc —Clemson, SC
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
Program Manager
Leader Communications Inc —Clemson, SC
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
Consultant, CPSI/TruBridge
Ovation Healthcare —Welcome, SC
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 4 years

More jobs to discover

Find similar jobs that you might be interested in.

Total Rewards Manager
UNC Health Pardee —Hendersonville, NC
Enters accurate and timely entry of data into HRIS and Benefits tools. Bachelor’s degree in Business Administration, Human Resources or related field or and…
$32 - $50 an hour
Quick Apply
Call Center Manager
Global Lending Services —Greenville, SC
Handle escalated customer calls and ensure appropriate escalation pathways exist, while resolving issues professionally and within compliance.
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Virtual Technology Executive
ABACUS —Columbus, OH
Bachelor's degree in information technology or related field is preferred. Obtain and maintain CHPSE certification. Ensure appropriate client stack adoption.
Quick Apply
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…
4d

Show more jobs in cities nearby

I want to receive the latest job alert for service desk manager in clemson, sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk manager jobs near clemson, sc

Program Manager jobs in Burlington, VT

Program Manager jobs in St. Louis, MO

Program Manager jobs in Winston Salem, NC

Area Manager jobs in New Jersey

Program Manager jobs in Melbourne, FL

Special Education Program Specialist jobs in California

Education Program Manager jobs in Denver, CO

Service Desk Manager jobs in Texas

Construction Project Manager jobs in Savannah, GA

Service Desk Manager jobs in Utah

Program Manager Healthcare jobs in Chicago, IL

Property Manager jobs in Tampa, FL

Service Desk Manager jobs in Indianapolis, IN

Service Desk Manager

Leader Communications Inc -
Clemson, SC

Quick Apply

Job Details

Full-time

Qualifications

Non-technical user support
Version control
Knowledge management
Customer communication
ITIL Certification
Managing teams in a customer support role
Team leadership
Contract performance monitoring
Incident Escalation
Bachelor's degree
Customer support ticket management
Help desk systems
SharePoint
Project contract management
Document change management
Microsoft Project
Call center management
Cloud services
Strategic workforce planning
IT risk management

Full Job Description

Position Summary

The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

Oversee the entire program for the contract and all associated teams.
Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
Provide administrative directions to subordinate leads and task managers.
Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
Lead performance oversight of high-volume contact center and service desk operations.
Manage risk, contingency planning, surge staffing, and COOP readiness.
Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
Oversee AI-enabled service enhancements and continuous service improvement initiatives.
Leads executive-level operational reviews and performance briefings.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

Fifteen (15) years of management experience or equivalent combination of education and experience. Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education.
Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred
Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with:
10,000 or more users
High-volume, multi-channel support operations
Formal Tier 1 and Tier 2 escalation processes
Strict Service Level Agreement (SLA) performance requirements
Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment. Bachelor's degree in the related subject area.
FedRAMP cloud environments.
Knowledge-Centered Service (KCS)

Skill & Certification Requirements

Executive communication
Contract governance leadership
Risk management
Operational analytics
Strategic workforce planning
Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).
Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests
Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.
Personnel must possess administrative and project management skills.
Microsoft Project Professional and Microsoft SharePoint for documentation version control and repository needs.
Skilled with these tools to electronically update project plans and upload documents to our EMS.
This position is considered contingent upon award.
LCI is an Equal Opportunity Employer/ Veterans/ Disabled

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at [email protected].

Quick Apply

Refine Your Search

service desk manager jobs in clemson, sc

Service Desk Manager

Program Manager

Consultant, CPSI/TruBridge

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for service desk manager in clemson, sc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected