Top 120 Guest experience & reservations manager Jobs in Clermont, Fl

Reservations Lead (Hybrid Role)
Villatel —Orlando, FL
- $20 - $24 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Mid-level
- 2 years
Quick Apply
Guest Experience Specialist
Villatel —Davenport, FL
- $18 - $20 an hour
- Weekends as needed
- High school diploma or GED
- Accounting
- Conflict management
Quick Apply
6d
Manager, Guest Operations (Contact Center)
Signature Aviation —Orlando, FL
- Full-time
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Guest Experience & Reservations Manager
Lemonjuice Solutions —Orlando, FL
- From $60,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- High school diploma or GED
Quick Apply
13d
Tour and Travel Manager
Universal Endless Summer Resort - Dockside Inn and Suites —Orlando, FL
- Full-time
- Sales
- Bachelor of Science
- English
Quick Apply
2d
Client Partner, SaaS Restaurant Sales (Remote - US)
Yelp —Orlando, FL
- $55,000 - $65,000 a year
- Full-time
- Remote
- Bachelor's degree
- Criminal background check
- Fair chance
- Employee stock purchase plan
- Paid holidays
Tour Reception Coordinator - Orlando
Capital Vacations —Kissimmee, FL
- From $20 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Travel reimbursement
- Paid training
Quick Apply
Social Media Assistant Manager
Rosen Hotels & Resorts —Orlando, FL
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
3d
Administrative Assistant
Troon —Clermont, FL
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Hospitality Specialist
Capital Vacations —Orlando, FL
- Full-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Housekeeper
P3 Lake Louisa LLC —Clermont, FL
- $20 - $25 an hour
- Part-time
- 18 years or older
- Hotel
- Driver's License
Host
The Cake Bake Shop Admin LLC —Bay Lake, FL
- $18 - $25 an hour
- Ability to walk for extended periods
- Ability to stand for extended periods
- Restaurant
Quick Apply
Contact Center Sales Representative
Equity LifeStyle Properties —Orlando, FL
- Full-time
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Supervisor Activations
Hilton Grand Vacations —Orlando, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Tuition reimbursement
Guest Service Agent
Residence Inn Orlando Lake Buena Vista —Orlando, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Reservation Call Center Supervisor
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
14d
Front Desk Lead
La Quinta Inn & Suites by Wyndham Orlando Convention Center —Orlando, FL
- $17 an hour
- Overnight shift
- Mid-level
- Hotel
- Front desk
Quick Apply
Supervisor Front Desk
Hilton Grand Vacations —Winter Garden, FL
- Call employer
- Basic math
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
14d
Spa Receptionist/Attendant (Part-Time), eforea spa - Hilton Orlando
Hilton —Orlando, FL
- $15.60 an hour
- Part-time
- Hotel
- Data entry
- Typing
- Paid parental leave
- Employee stock purchase plan
2d
Guest Service Agent
Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel —Orlando, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance

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guest experience & reservations manager jobs near clermont, fl

Reservations Lead (Hybrid Role)

Villatel -
Orlando, FL

Quick Apply

Job Details

Full-time
$20 - $24 an hour

Qualifications

Staff supervision
Team supervision
Coaching

Full Job Description

POSITION SUMMARY: The Reservations Team Lead is responsible for the day-to-day supervision and operational support of the Reservations team. This role serves as the primary on-the-floor leader, ensuring our Reservations Specialists are supported, performance standards are upheld, escalations are managed effectively, and daily operations run smoothly. The Lead acts as a key bridge between frontline Specialists and Reservations leadership, allowing Managers and Directors to remain focused on revenue strategy, systems, and growth initiatives.

POSITION RESPONSIBILITIES:

Daily Team Supervision

Provide real-time supervision and support to Reservations Specialists during daily operations.
Serve as the first point of contact for Specialist questions, system issues, and guest escalations.
Ensure proper coverage, schedule adherence, and workload distribution across shifts.

Performance Management & Coaching

Monitor call quality, productivity, and adherence to reservations standards.
Conduct call reviews, provide coaching feedback, and support Specialist development.
Partner with Reservations Managers on performance improvement plans and ongoing training needs.

Escalation & Guest Support

Handle guest escalations requiring supervisory review or approval.
Ensure consistent application of policies, exception handling, and service recovery standards.
Partner with Guest Experience and Operations teams to resolve complex issues.

Operational Support

Assist with daily reservation audits, follow-ups, and quality control.
Support implementation and adherence to processes across reservation systems (e.g., Opera, Track).
Identify trends, gaps, or inefficiencies and escalate opportunities for improvement to leadership.

Coverage & Continuity

Provide leadership coverage during weekends, high-volume periods, and leadership absences.
Support continuity during team leaves, schedule changes, and peak demand periods.

QUALIFICATIONS:

A minimum of two year of previous experience in reservations, call center supervision, or hospitality operations.
Strong understanding of reservation workflows, guest service standards, and sales environments.
Proven ability to coach, lead, and support frontline team members.
Excellent communication, decision-making, and organizational skills.
Comfortable handling guest escalations and real-time operational challenges.

Villatel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.

Quick Apply

Refine Your Search

guest experience & reservations manager jobs in clermont, fl

Reservations Lead (Hybrid Role)

Guest Experience Specialist

Manager, Guest Operations (Contact Center)

Guest Experience & Reservations Manager

Tour and Travel Manager

Client Partner, SaaS Restaurant Sales (Remote - US)

Tour Reception Coordinator - Orlando

Social Media Assistant Manager

Administrative Assistant

Hospitality Specialist

Housekeeper

Host

Contact Center Sales Representative

Supervisor Activations

Guest Service Agent

Reservation Call Center Supervisor

Front Desk Lead

Supervisor Front Desk

Spa Receptionist/Attendant (Part-Time), eforea spa - Hilton Orlando

Guest Service Agent

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