Senior Case Manager (Personal Injury)
Location / Job Type / Compensation
Location: Orlando, FL (Onsite)
Job Type: Full-time
Schedule: Mon–Fri, 9:00 a.m.–5:00 p.m.
Compensation: Starting at $50,000 annually/Commensurate with experience
Pay Frequency: Weekly
Benefits: Paid time off, free parking
About the Role
The Senior Case Manager is a key contributor to our injury law firm’s results and reputation. In this highly autonomous role, you’ll own a portfolio of pre-suit cases from intake through resolution. You’ll draft and negotiate demand packages, coordinate medical care and records, manage client relationships, and drive cases forward to timely, optimal outcomes. We’re seeking a proactive, detail-oriented professional with excellent judgment, strong negotiation skills, and a client-first mindset.
What You’ll Do
- Own the case lifecycle: Manage pre-suit personal injury matters from intake to closing with minimal supervision.
- Draft & negotiate: Prepare persuasive demand packages, evaluate offers, and negotiate with insurance adjusters to maximize client recovery.
- Build the record: Gather, analyze, and organize medical records, bills, treatment updates, and case correspondence to support demands and litigation strategy.
- Client stewardship: Serve as the primary point of contact—set expectations, provide timely updates, and guide clients through treatment and resolution.
- Coordinate stakeholders: Work with medical providers, experts, and insurers to remove blockers and keep matters on track.
- Calendar & compliance: Maintain accurate deadlines, appointments, and follow-ups; ensure adherence to firm SOPs and best practices.
- Administrative precision: Manage correspondence, documentation, and case notes; maintain clean, audit-ready files in the case management system.
- Process improvement: Spot workflow gaps and propose solutions that increase quality, speed, and client satisfaction.
What You’ll Bring
- Communication & negotiation: Exceptional written advocacy and negotiation skills; ability to translate complex facts into compelling narratives.
- Analysis & research: Strong ability to extract key facts, identify damages and coverage issues, and support demands with evidence.
- Client care: Empathetic, professional, and proactive; skilled at de-escalation and expectation-setting.
- Ownership mindset: Self-starter who thrives in a fast-paced environment and takes full responsibility for results.
- Organization: Meticulous file and deadline management across a dynamic caseload.
- Technology: Proficiency with case management software (e.g., Filevine/Needles/Litify or similar), Microsoft 365/Google Workspace, and digital record systems.
- Language: Bilingual Spanish preferred.
Important Traits
- Adaptable team player willing to perform any task needed to move cases forward and maintain strong office operations.
- High integrity, sound judgment, and discretion with confidential information.
Accountabilities
- Throughput: Keep cases moving in accordance with firm quotas and timelines.
- Data hygiene: Enter/update all key case data promptly and accurately in the system.
- Process adherence: Follow SOPs and checklists to ensure consistent quality.
Key Performance Indicators (KPIs)
- Demands completed per month and average days from intake to demand.
- Settlement volume and average recovery per case (adjusted for case mix).
- Offer-to-demand ratio and counteroffer cycle time.
- File quality score (completeness, organization, documentation).
- Task completion rate and calendar compliance/on-time follow-ups.
- Client satisfaction/NPS from post-resolution surveys.
Work Environment
Small, calm, and collaborative office in the heart of Orlando. We value teamwork, shared success, and recognizing high performance.
Requirements
- Onsite role (no remote).
- Authorization to work in the U.S.
- Ability to manage a full-time schedule with occasional flexibility as needed for case demands.
How to Apply
Please submit your resume and a brief note describing a challenging negotiation you led and the outcome you achieved.
Equal Opportunity Statement
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, gender, gender identity/expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations are available upon request.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
Application Question(s):
- What is your highest level of education completed?
Experience:
- Relationship Management: 10 years (Preferred)
- Legal case management: 3 years (Required)
Location:
- Orlando, FL 32806 (Preferred)
Ability to Commute:
- Orlando, FL 32806 (Required)
Ability to Relocate:
- Orlando, FL 32806: Relocate before starting work (Required)
Work Location: In person
