Top 7 Help desk support Jobs in Cleveland, Tn

IT Asset Administrator
McKee Foods Corporation —Collegedale, TN
- $62,800 - $70,500 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Profit sharing
- Paid parental leave
12d
IT Services Specialist - Cleveland, TN Plant & Distribution Center
Mueller Water Products —Cleveland, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
14d
Technology Technician
Whitfield County Schools —Whitfield County, GA
- Google Workspace
- Computer science
- Computer Science
Technology Service Center Lead
MBC Companies Lebanon LLC —McDonald, TN
- Full-time
- Computer Science
- Mid-level
- 3 years
Quick Apply

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IT Services Specialist - Cleveland, TN Plant & Distribution Center
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Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 3+ years of experience in an IT support role with a…
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Guest Services Representative At Courtyard By Marriott, Cleveland, TN, Dynamic Cleveland LLC
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IT Asset Administrator

McKee Foods Corporation -
Collegedale, TN

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Job Details

Full-time
$62,800 - $70,500 a year
12 days ago

Benefits

Profit sharing
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Desktop computer repair
Google Workspace
Spreadsheets
Equipment installation
Peripheral setup
Hardware maintenance
Software installation
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware management
Productivity software
Root cause analysis
Customer service problem-solving
Operating system installation

Full Job Description

Join America’s favorite family bakery since 1934—home of Little Debbie®, Drake’s® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work.

Pay

Salaried grade 5
$62,800 - $70,500 / year, depending on qualifications and experience
Actual salaries may vary and in some cases may be higher with extensive experience and strong performance.

This position is part of a career ladder that includes grades 5-7, indicating potential for advancement.

Schedule
1st Shift, (Monday - Friday, 8:00 a.m. - 5:00 p.m.); other hours as needed

Location

10260 McKee Road, Collegedale, TN 37315

Job Summary
McKee Foods is seeking an IT Asset Administrator to join our IT Asset team. Become part of a team that values innovation, adaptability, and a willingness to “get the job done.” The ideal candidate will have a proven ability to quickly learn and master new technology, provide excellent on-site support for the rapidly changing end user device space, and have a strong desire to learn and grow with a team in continuous improvement efforts. We're looking for a self-starter that’s a proactive and detail-oriented team member who takes ownership, solves problems, and helps improve our IT asset processes.

Provides onsite triage and support to resolve technical issues and identify opportunities for improvement
Works to resolve issues and requests related to company workstations, laptops, mobile devices, operating systems, software, hardware, and peripherals, and may work with higher level teams to resolve complex issues
Deliver, install, and set up computer systems, including software installation
Participate in and help promote corporate standardization for improved support and lower total cost of ownership (TCO)
Manages asset inventories and maintains information on licenses, warranties, and service level agreements
Ensure compliance with purchasing procedures and standards
Tracks quality throughout product / contract lifetimes

Required Qualifications

Two+ years of college or Associate's Degree (two years of experience may be substituted for each year of required college education)
One year of experience in computer hardware and repair, software installation
Basic knowledge/experience in Windows and mobile operating systems
Ability to set up/build computer systems and peripherals with the ability to diagnose and repair, or replace equipment and parts
Experience supporting Windows OS (10, 11, Server 2016, Server 2022)
Strong working knowledge of Microsoft Office and Google Suite
Effective customer service experience with a high level of professionalism, initiative, and assertiveness
Excellent problem-solving and troubleshooting skills including tracking and researching problems to identify and solve root causes
Strong interpersonal and communication skills (verbal and written)
Demonstrated ability to work effectively within a team
Strong desire and aptitude to learn quickly, develop new skills and work independently
Must be willing to travel up to 5%

Preferred Qualifications

Bachelor's Degree in a related field
One or more years of experience in Desktop Support and/or Help Desk
Experience supporting network switches and routers
Working knowledge of scripting technologies including, PowerShell, WMI, and experience with Active Directory
System Administration experience including Vmware
Experience with Linux and MacOS
Experience using AI tools such as ChatGPT or Gemini to augment technical skills, assist with troubleshooting problems, etc.
Experience with Virtual Desktop Infrastructure (VDI) environments
Experience with Mobile Device Management softwares
Project Management experience

Benefits

Competitive weekly pay
Profit-sharing cash bonus program
401(k) with matching contributions
25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
Medical insurance, including health, dental, vision and prescription drug plan
Supplemental plans, including life insurance
Fully-paid parental leave
Health Center and Pharmacy
Mental wellness counseling (on-site in TN, virtual elsewhere)
Tuition reimbursement
Credit Union
Exercise and recreation facility
Wellness programs with incentives
Employee Assistance Program (EAP)
Short-term and long-term disability benefits (company-paid)

We are an Equal Opportunity Employer

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help desk support jobs in cleveland, tn

IT Asset Administrator

IT Services Specialist - Cleveland, TN Plant & Distribution Center

Technology Technician

Technology Service Center Lead

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