Top 466 Customer success specialist Jobs in Cleveland, Oh

Order Management Specialist - Commercial Sales
Avtron Power Solutions —Valley View, OH
- $75,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Technology Applications Specialist
PRT Staffing —Parma, OH
- $22.21 - $28.00 an hour
- Monday to Friday
- Computer Science
- ERP systems
- Mid-level
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Business Operations Specialist
Art Sentry —Middleburg Heights, OH
- From $24 an hour
- Part-time
- Hybrid work
- CRM software
- Google Workspace
- Mid-level
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Inside Sales Representative
Great Day Improvements: A Family of Brands —Bedford Heights, OH
- $17 - $18 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Paid training
Customer Service Specialist
Boxout —Hudson, OH
- $18.50 - $19.50 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Sleep Study Support Specialist
Beacon Biosignals —Cleveland, OH
- $33.65 an hour
- Remote
- Psychiatry
- HIPAA
- Neurology
- Paid time off
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4d
Customer Service - Export Specialist
Sherwin-Williams —Cleveland, OH
- $62,256 - $77,641 a year
- Full-time
- 18 years or older
- Inventory management
- Office
5d
Placement Specialist
VOCATIONAL GUIDANCE SERVICES —Cleveland, OH
- $18.00 - $19.25 an hour
- Background check
- Microsoft Excel
- Experience working with individuals with disabilities
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Customer Success Representative I (CSR I)
Etactics, Inc. —Hudson, OH
- From $20 an hour
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Health insurance
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Business Banking Contact Center Specialist II
KeyBank —Brooklyn, OH
- $19 - $21 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Associate's degree
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10d
Customer Onboarding Specialist
BrightEdge —Cleveland, OH
- $47,500 a year
- Office
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Employer Partnerships Specialist
YOUTH OPPORTUNITIES UNLIMITED —Cleveland, OH
- $21.50 - $25.00 an hour
- Full-time
- Hybrid work
- Word processing
- Writing skills
- Office
- AD&D insurance
- Paid holidays
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409CSS - Customer Service Specialist
Spectra Metals Sales, Inc —Cleveland, OH
- Computer literacy
- High school diploma or GED
- Business development
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9d
PAP Troubleshooting Specialist
Medical Service Company —Cleveland, OH
- $20.00 - $24.75 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
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Career Academy & Pre-Apprenticeships Specialist
YOUTH OPPORTUNITIES UNLIMITED —Cleveland, OH
- $21.50 - $25.00 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
18h
Attendance Support Specialist
ACCEL Schools —Cleveland, OH
- Remote
- School experience
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
9d
Private Aviation Specialist
Hertz —Cleveland, OH
- $22 an hour
- Weekends as needed
- Office
- Microsoft Office
- High school diploma or GED
- Opportunities for advancement
Research Qualification Specialist
Make A Wish OH KY IN —Independence, OH
- $50,000 - $65,000 a year
- Full-time
- Customer service
- Research
- Mid-level
Quick Apply
Regional Operations Specialist
Berger Communities —Cleveland, OH
- $65,000 - $72,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Business Banking Contact Center Specialist II
KeyBank National Association —Brooklyn, OH
- $18.75 - $25.00 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED

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Order Management Specialist - Commercial Sales

Avtron Power Solutions
Valley View, OH

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Project team coordination
Customer follow-ups
Contract documentation review
Customer communication
Pricing
Microsoft Outlook
Virtual client meetings
Procedural guides
Standard Operating Procedures (SOPs) implementation
Technical documentation
Customer order taking
Sales order data entry
Purchase order management
Incident Escalation
Post-sales issue resolution
Sales quoting
Risk management
Customer support ticket management
Face-to-face client meetings
Logistics order management
Order issue resolution
Cross-functional collaboration
Client email correspondence
Standard operating procedures (SOPs)
Customer interaction during outreach
Cross-functional communication
Client interaction via phone calls

Full Job Description

COMPANY OVERVIEW:

Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.

POSITION SUMMARY: 

The Order Specialist – Sales Order Intake manages front-end sales order intake, purchase order review, order processing coordination, and change order support within the order-to-cash process. This role ensures customer purchase orders, quotations, pricing, delivery requirements, payment terms, shipping instructions, and required documentation are complete and commercially aligned before accurate sales order creation.

This position serves as a front-end commercial quality gate for customer orders, helping reduce rework, prevent downstream order delays, manage commercial risk, and improve customer experience while supporting Sales, Engineering, Customer Success, Finance, Operations, and other cross-functional teams.

This position is based onsite at our Valley View, Ohio facility. Occasional travel (up to 10%) may be required for training, cross‑functional collaboration, or participation in project-related activities.

Key Responsibilities

Sales Order Intake & Commercial Order Processing

Manage front-end sales order intake for customer purchase orders, ensuring required order information is complete before sales order creation.
Review customer POs, quotations, pricing, delivery dates, freight terms, payment terms, shipping instructions, and supporting documentation for completeness, alignment, and commercial risk.
Serve as a commercial quality gate for orders with contractual delivery timelines, hold-for-submittal requirements, release PO requirements, or liquidated damages exposure.
Escalate incomplete, incorrect, ambiguous, or commercially sensitive order information to the appropriate internal owner or leadership team for timely resolution.

Change Order Management

Coordinate customer change orders, sales order revisions, and related order updates across Sales, Engineering, Applications, Finance, Operations, and Customer Success.
Gather cross-functional input to determine feasibility, price impact, delivery impact, documentation requirements, and customer communication needs.
Create or coordinate updated quotations when required and support accurate ERP/CRM updates after customer acceptance.
Ensure timely execution of change order updates while minimizing rework, order delays, and downstream customer impact.

Customer & Internal Coordination

Serve as a second-level escalation point by following up directly with customers when initial outreach has not resolved missing information, clarification needs, PO discrepancies, release PO requirements, or orders on hold for submittals.
Coordinate with Sales, Engineering, Applications, Customer Success, Finance, Operations, and Customer Onboarding to resolve order intake issues and support accurate order processing.
Assist the Customer Onboarding team as needed with customer portal registration, vendor onboarding, compliance documentation, and customer setup requirements.

Continuous Improvement & Operational Excellence

Monitor order intake, order processing, and change order workflows to identify recurring issues, bottlenecks, rework drivers, and process improvement opportunities.
Partner with SAP, CRM, and business process teams to support system enhancements that improve efficiency, accuracy, reporting, and customer experience outcomes.
Maintain business-owned governance, documentation, SOPs, work instructions, and process controls related to sales order intake and commercial operations.

MINIMUM QUALIFICATIONS:

QUALIFICATIONS & SKILLS

Required:

Bachelor’s degree in Business, Operations, Supply Chain, or related field, or equivalent professional experience
4+ years of experience in sales operations, commercial operations, order management, order processing, order entry, customer service, inside sales support, or another order-to-cash function
Working knowledge of customer purchase orders, sales order intake, sales order creation, order entry requirements, change orders, sales order revisions, and customer follow-up processes
Ability to assess customer POs, quotation details, pricing, delivery requirements, freight terms, payment terms, shipping instructions, and basic contractual language for completeness, accuracy, and commercial alignment
Strong written and verbal communication skills with the ability to follow up professionally with customers and coordinate effectively with Sales, Engineering, Applications, Customer Success, Finance, and Operations
Sound judgment and escalation discipline, including the ability to recognize when commercial risk, liquidated damages, delivery timeline exposure, or unclear requirements require leadership or cross-functional review
Ability to manage multiple open orders, purchase order issues, customer requests, and internal follow-ups while maintaining accuracy, urgency, and clear prioritization
Experience using ERP, CRM, order management, or workflow tracking systems
Proficiency with Microsoft Office tools, including Outlook, Excel, Word, and Teams
Process-oriented mindset with the ability to follow SOPs, maintain documentation, support work instructions, and promote consistent order intake practices

Preferred:

Experience in manufacturing, industrial equipment, engineered products, power systems, electrical equipment, or another technical order-to-cash environment
Familiarity with commercial order concepts, including contractual delivery dates, freight terms, hold-for-submittal orders, release POs, change order impacts, and liquidated damages exposure
Experience coordinating cross-functional inputs from Sales, Engineering, Applications, Finance, Operations, Supply Chain, or Customer Success to resolve order issues
Experience supporting customer portal registration, compliance documentation, vendor onboarding, customer onboarding, or customer setup activities
Experience creating or updating quotations, processing change orders, supporting sales order revisions, or maintaining customer order records in an ERP/CRM environment
Experience with SAP Business One, HubSpot, Smartsheet, Power BI, or similar ERP, CRM, reporting, and workflow tools
Ability to analyze recurring process issues and recommend practical improvements to reduce rework, delays, order holds, and downstream order risk
Experience with process improvement methodologies or tools such as Lean, Six Sigma, DMAIC, PDCA, root cause analysis, or continuous improvement

Pay: $75,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer success specialist jobs in cleveland, oh

Order Management Specialist - Commercial Sales

Technology Applications Specialist

Business Operations Specialist

Inside Sales Representative

Customer Service Specialist

Sleep Study Support Specialist

Customer Service - Export Specialist

Placement Specialist

Customer Success Representative I (CSR I)

Business Banking Contact Center Specialist II

Customer Onboarding Specialist

Employer Partnerships Specialist

409CSS - Customer Service Specialist

PAP Troubleshooting Specialist

Career Academy & Pre-Apprenticeships Specialist

Attendance Support Specialist

Private Aviation Specialist

Research Qualification Specialist

Regional Operations Specialist

Business Banking Contact Center Specialist II

I want to receive the latest job alert for customer success specialist in cleveland, oh

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